NMDP

Human Resources

• Develop and implement HR processes, practices, and programs
• Ensure proactive planning and effective execution of HR functions
• Partner with leaders in managing the business
• Assist leaders in promoting proactive changes
• Research, analyze, and respond to leader and employee questions
• Conduct exit interviews and investigate concerns
• Support HR data/reporting needs
• Assist leaders in effective communication and problem analysis
• Provide counsel in design and implementation of new structures
• Partner with Talent Acquisition to ensure timely approvals
• Anticipate, identify, and facilitate resolution of employee relations issues
• Implement employee and leadership development strategies
• Communicate compensation and benefits programs

Human Resources Business Partner

Account Manager

• Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts.
• Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry.
• Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams.
• Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrates a keen ability to prioritize and execute on current and future opportunities.
• Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve.
• Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics.
• Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

Medical Science Liaison

• As a Medical Science Liaison, you will leverage your clinical expertise in Hematology Oncology and Bone Marrow Transplant (BMT) to build strategic partnerships within integrated delivery and provider networks and among key stakeholders in the ecosystem.
• This position plays a pivotal role in advancing our organization’s mission to increase access to transplant.
• You will be responsible for identifying, pursuing, and advancing strategic partnerships that will allow NMDP to reach patients earlier in their disease through our access programs and resources and ultimately have meaningful impact on patient experience and outcomes.
• Travel 20-40% of the time to identify and pursue new partnership opportunities with integrated delivery and provider networks and other key stakeholders across the hematology oncology and BMT ecosystem.
• Attend conferences, partner meetings, roadshows and thought leadership events to network, explore collaboration opportunities, and stay informed about industry trends.
• Act as a trusted internal and external clinical subject matter expert on matters related to hematology oncology and BMT.
• Provide expertise and guidance to internal teams and external partners on clinical best practices, emerging trends, and industry developments.
• Capture, document and share-out clinical insights.
• Comfortably engage in public speaking engagements to represent the organization and share advancements and barriers influencing hematology oncology and BMT care at conferences, meetings, and events.
• Work collaboratively with internal stakeholders from patient and provider services, marketing, enablement, research, and data teams to support partnership initiatives and align efforts.
• Maintain thorough documentation of partnership management activities, including leads, contacts, and account information/insights in Salesforce.
• Track and report on key metrics and outcomes related to partnership initiatives to assess effectiveness and inform future strategies.

Manager

• Serve as an advanced practice clinical resource across CIBMTR & Clinical Services and partner teams, providing consultation, guidance, and clinical decision support on donor and transplant-related topics.
• Translate CIBMTR/NMDP evidence and research findings into operational guidance (e.g., clinical job aids, protocols, scripts, and training) for internal teams and external partners (transplant centers, collection centers, apheresis centers).
• Provide clinical leadership for PBSC protocol/IND-related activities and other donor mobilization initiatives (e.g., plerixafor, biosimilars, alternative mobilizing agents), including clinical review, issue escalation, and coordination with operational and medical stakeholders.
• Lead and/or support development, implementation, and continuous improvement of clinical processes and governance, including collaboration with WMDA and other professional organizations where appropriate.
• Lead and participate in post-transplant genetic findings intake, review, donor notification decision support, and associated data tracking; translate clinically significant findings into donor and/or recipient management recommendations in partnership with medical leadership and genetic counseling resources.
• Develop and deliver education and training for donor-facing and partner-facing teams (including clinical operations partners) on key clinical topics (e.g., donor suitability trends, mobilization, adverse events, and emerging donor care considerations).
• Partner with NMDP Clinical Operations and frontline teams to align clinical guidance with day-to-day workflows, ensuring consistent implementation across donor and patient-facing programs.
• Collaborate with NMDP Clinical Operations to identify emerging clinical issues and operational pain points; support triage, escalation, and rapid resolution using evidence-based recommendations.
• Co-develop, update, and operationalize clinical tools with NMDP Clinical Operations (e.g., SOPs, scripts, job aids, and escalation pathways) to support reliable, compliant practice and clear staff messaging.
• Maintain ongoing feedback loops with NMDP Clinical Operations to evaluate adoption and impact of clinical guidance (e.g., quality metrics, case reviews, and partner feedback) and drive continuous improvement and communication of updates.
• Contribute to development and maintenance of clinical SOPs, protocols, tools, and job aids; ensure alignment with applicable regulatory, privacy, and quality requirements.
• Represent Clinical Services in cross-functional projects and strategic initiatives, serving as a subject matter expert for donor and transplant-related clinical considerations.
• Respond to clinical and research requests for information; monitor emerging literature and guidance to inform internal recommendations and educational content.
• Other duties as assigned.

Senior Manager, CIBMTR & Clinical Services, Advanced Practice Provider

• Develop and implement HR processes, practices, and programs for the organization
• Ensure proactive planning and effective execution of talent acquisition and performance management
• Conduct exit interviews and analyze data for HR improvement
• Assist leaders with job description creation and compensation analysis
• Partner with Talent Acquisition for timely approvals and immigration processes
• Anticipate and facilitate resolution of employee relations issues
• Implement employee and leadership development strategy

General

• Lead discussions with department leaders on emerging data needs and advocate for new data capabilities and/or technology solutions as needed
• Lead discussions with business leaders to develop data strategy for each department
• Manage intake, prioritization, and assignment of new data requests
• Synthesize data to provide insights and recommendations to leaders
• Proactively monitor department metrics, identify trends, and discuss intervention strategies with leaders
• Serve as the liaison between the business and Enterprise Analytics & Insights
• Support the business in developing data visualization tools, advising on business requirements, and providing quality checks and technical expertise
• Collaborate with Sr Data Insights Strategist teammates to align strategies across various business units to provide holistic insights and process improvements
• Generate a data-driven culture within the business by coaching teams on data competency
• Develop deep business acumen of NMDP and mentor other team members
• Develop and maintain strong working relationships with business leaders, IT developers, and other departmental data partners
• Develop deep technical knowledge of data nuances and mentor other team members.

Senior Data Insights Strategist

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
• The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.
• Good guardianship of member confidentiality and identity is required.
• Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Donor Engagement Specialist

Field Engineer

• work to develop, design and own technical solutions on the ServiceNow platform
• provide administration, application development, maintenance, and technical support
• configure robust solutions to the customer utilizing the ServiceNow platform
• collaborate with application teams to design and implement data interfaces
• coordinate and solve complex technical data and transformation issues
• develop, maintain, and execute reports, dashboards, and analytics
• support data imports and integrations
• maintain the CMDB (including CSDM)
• answer technical and application configuration questions
• create and maintain system design, operations, and platform documentation
• support Knowledge Management and Asset Management processes
• maintain certificate management knowledge
• plan, execute, monitor, control, and close technical tasks related to configuration
• provide software coding and customization
• update and maintain a comprehensive testing protocol for ServiceNow instance upgrades
• obtain and analyze/interpret business requirements to propose sustainable solutions

IT Service Management Engineer

Bilingual

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.
• Good guardianship of member confidentiality and identity is required.
• Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Donor Engagement Specialist – Bilingual, Mandarin

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
• Good guardianship of member confidentiality and identity is required.
• Coordinates blood draws (appointment time, location, kit ordering, donor/kit tracking) and completing follow-up forms as needed.
• Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards.

Donor Engagement Specialist, Bilingual – Spanish

• Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts. • Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry. • Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams. • Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrate a keen ability to prioritize and execute on current and future opportunities. • Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve. • Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics. • Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

Auditor

• ensuring compliance with the NMDP/CIBMTR Research Database Protocol by independently conducting audits at Transplant and Cellular Therapy Centers.
• Requires working autonomously with center staff, interpreting complex reporting guidelines, making real-time decisions during audits, and exercising professional judgment to assess data reporting compliance without direct supervision.
• Leads site audits with a focus on data verification and regulatory review, utilizing independent judgment to identify, prioritize, and directly resolve data reporting issues in partnership with transplant center staff.
• Builds strong relationships with transplant center staff by leveraging mentoring and professional guidance, while effectively managing complex challenges through independent problem-solving and a commitment to continuous improvement.
• Analyzes patterns and root causes in audit findings, synthesizing trends into actionable insights and authoring follow-up reports that drive corrective and preventative strategies to support transplant center staff.
• Cultivates clear, constructive communication with site teams, providing technically sound guidance and confidently facilitating discussions that encourage collaboration and quality of the date being reported to CIBMTR.
• Assists in the development and testing of electronic data capture (EDC) systems, clinical trial management systems (CTMS), and other applications as required.
• Other duties as assigned, often involving special projects that require the individual to plan, organize, and execute tasks with minimal supervision. These projects may necessitate creative problem solving, cross-functional collaboration, and the ability to adapt quickly to changing priorities.

Clinical Research Auditor I

• Serve as a strategic consultant to internal client(s) and functional leadership team(s) on all human resources matters
• Translate business plans into talent and organizational plans
• Develop and/or execute HR strategies in support of the overall business plan and strategic direction of the organization
• Partner with senior leaders to align people strategies with business priorities through organizational transformation & modernization
• Assist leaders in promoting proactive changes enabling the organization to successfully address a rapidly changing external environment
• Use data, insights and external market trends to inform decisions and recommendations
• Lead people strategy for large-scale enterprise transformations including operating model shifts, restructures, digital modernization and cultural change
• Assess organizational readiness, stakeholder impacts & change risks, and adoption strategies
• Coach leaders through ambiguity, resistance, and organizational transitions
• Support, advise and consult with leaders to effectively transition to new operating models and agile ways of working
• Provide counsel to leaders on organizational design efforts ensuring alignment to strategy, operating model and growth priorities

Senior Human Resources Business Partner

• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
• The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
• Candidates must effectively engage donors who could have misconceptions about the donation process.
• Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
• The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.
• Good guardianship of member confidentiality and identity is required.
• Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Donor Engagement Specialist – Bilingual, Vietnamese

Full-stack Engineer

• The Senior Salesforce Developer will provide innovative solutions for business needs while balancing effort and feasibility with cost and maintainability.
• Participates in all phase of software development life cycle including functional analysis, development of technical requirements, prototyping, coding, testing, deployment and support.
• Develops high-quality and scalable application logic with Apex and SOQL.
• Architects and develops advanced UI components using Lightning Web Components (LWC), modern JavaScript frameworks (ES6+), and CSS/SASS, while deprecating legacy technologies like Visualforce and JQuery.
• Designs and implements complex custom applications using Apex, Lightning Experience, and Salesforce Platform tools, ensuring seamless integration with external systems via REST/SOAP APIs, GraphQL, Platform Events, and MuleSoft.
• Leverages Salesforce best practices and design patterns to build highly scalable, secure, and maintainable solutions on the Salesforce multi-cloud environment (Sales, Service, Marketing, and Experience Clouds).
• Advocates for Salesforce’s latest features and enhancements, and serves as a technical leader and mentor to junior and mid-level developers, conducting code reviews, sharing industry best practices, and promoting continuous learning within the team.
• Works closely with stakeholders from Sales, Marketing, and Service to drive strategic projects, enhance business processes, and optimize cloud-based solutions across the organization.
• Develops and enforces comprehensive testing strategies, leveraging ApexMocks, Salesforce CLI, and Jest for LWC to ensure unit, integration, and automated testing coverage.
• Champions and drives the adoption of Agile, Scrum, and DevOps methodologies, utilizing tools like Salesforce DX, Git, Copado, and CI/CD pipelines for efficient development, testing, and release management.
• Leads requirement gathering, solution architecture, and technical documentation for complex projects, focusing on system performance, data architecture, and long-term scalability.
• Takes on additional responsibilities such as leading technical design sessions, evaluating new technologies, and influencing strategic direction of Salesforce implementations.
• Other duties as assigned.

Human Resources Business Partner

Account Manager

Medical Science Liaison

Senior Manager, CIBMTR & Clinical Services, Advanced Practice Provider

Human Resources Business Partner

Senior Data Insights Strategist

Donor Engagement Specialist

IT Service Management Engineer

Donor Engagement Specialist – Bilingual, Mandarin

Donor Engagement Specialist, Bilingual – Spanish

Account Manager

Clinical Research Auditor I

Senior Human Resources Business Partner

Donor Engagement Specialist – Bilingual, Vietnamese

Senior Software Engineer