Donor Engagement Specialist

NMDP

Donor Engagement Specialist focused on engaging donors and coordinating donation-related activities. Ensuring accurate documentation while maintaining confidentiality and exceptional customer service.

Posted 6/24/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data entryinternet researchcustomer servicehealth assessmentrecord managementlaboratory testingdonor kit managementconfidentiality managementbehavior change coachingdemographic updating

Soft Skills

communicationinvestigative skillstime managementcustomer relationscoachinginterpersonal skillsproblem-solvingattention to detailconfidentialityempathy

Tools & Technologies

NMDP systemsMS Officeword processing softwarespreadsheet softwaredatabase softwaresocial media platforms

Certifications & Qualifications

Bachelor's degree in human servicesBachelor's degree in Health Care related field

Industry Keywords

healthcarepatient interactiondonor managementclinical settingcustomer service excellence

About the role

Key responsibilities & impact

This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.
Good guardianship of member confidentiality and identity is required.
Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Requirements

What you’ll need

Bachelor's degree in human services or a Health Care related field is required.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.
Knowledge of MS Office, including basic word processing, spreadsheet, and database software application skills.
Proficiently applying computer skills and engaging with customers simultaneously.
Advanced internet research skills including familiarity with social media.

Benefits

Comp & perks

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.