Account Manager

NMDP

Account Manager responsible for building relationships with C-suite executives and community organizations. Engaging educational institutions in strategic partnerships and donor insights in healthcare.

Posted 7/8/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and planning, with a strong focus on building collaborative relationships and executing effective business strategies. Proficient in utilizing Salesforce and Microsoft Office, particularly Excel, to drive performance and meet customer needs.

Highest-signal resume keywords

Strategic Account SellingSalesforceMicrosoft ExcelAccount ManagementBusiness Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic Account PlanningSales Strategy DevelopmentPerformance MonitoringBusiness RecommendationsProject Management

Soft Skills

Effective CommunicationRelationship BuildingProblem-SolvingLearning AgilityConflict Management

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Cell TherapyMarketplace IntelligenceMember RecruitmentDiversity StrategiesConsultative Mindset

About the role

Key responsibilities & impact

Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts.
Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry.
Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams.
Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrates a keen ability to prioritize and execute on current and future opportunities.
Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve.
Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics.
Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.

Requirements

What you’ll need

Knowledge of:
- Strategic account selling and planning.
- Salesforce, Microsoft office, with Excel skills.
Ability to:
- Demonstrate strategic thinking, planning, and problem-solving skills.
- Have a consultative, results-driven mindset grounded in how the customer thinks and makes decisions.
- Build strong, collaborative relationships with internal and external partners.
- Demonstrate a high degree of learning agility easily adaptable to new, ambiguous or difficult conditions.
- Elevated level of self-awareness with the ability to translate feedback into action.
- Excellent oral/written communication skills, including demonstrated ability to follow through.
- Identify and meet internal/external customer needs.
- Apply flexible and creative thinking when developing new business solutions.
- Build consensus, gain buy-in on responsibilities and facilitate business plans that impact multiple teams.
- Strong organizational skills, relationship building skills and project management skills.
- Ability to manage conflict and prioritize.
Education and/or Experience:
- Associates or bachelor’s degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement.
- Minimum total of 3 years of successful account management and/or sales experience.
Additional Requirements:
- Must have a valid driver’s license.
- Must be available to travel up to 40%.

Benefits

Comp & perks

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.
Please reference this link for more information: NMDP Benefit Information