OCHIN, Inc.

Business Analyst

• Support the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software
• Consult with members to provide full cycle build solutions for accurate, secure, and efficient patient care
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations and member maintenance
• Drive documentation and knowledge sharing by creating and optimizing technical documentation
• Travel to support off-site software installations as needed, up to 10%

EPIC Optime/Anesthesia Solutions Analyst – Install

Supervisor

• Provide mentoring and coaching to Practice Coaches
• Lead regular team meetings and foster a culture of collaboration, accountability, and mutual respect
• Address and resolve conflicts while maintaining team engagement and motivation, incentivize individual and collective performance through rewards and recognition
• Continuously identify and implement opportunities to improve practice facilitation systems and processes for members and customers
• Prioritize, assign, and oversee tasks/deliverables across the team as appropriate
• Ensure team processes function efficiently and effectively
• Monitor progress to ensure timely and effective completion of tasks and deliverables
• Supervise individual performance and connect team members with appropriate resources and support to empower their success
• Conduct staff evaluations and employ corrective action practices as needed if performance issues are identified
• Provide input to leadership (Manager/Director) on staffing and resource allocation decision

Supervisor, Practice Coach

Program Manager

• Oversee and optimize OCHIN’s systems, processes, initiatives, and tools
• Lead strategic programs for equitable clinical, financial, and operational outcomes
• Provide consultation and technical assistance
• Manage grant compliance and foster positive funder relationships
• Identify opportunities to improve adoption and implementation of tools

Coach

• Provide direct coaching support to clinical teams, both in-person and remotely
• Assist care teams in obtaining and using data to create clinical/operational action plans
• Support health center team adoption of technology solutions to drive practice transformation
• Manage multiple concurrent clinical improvement projects
• Identify, document and share best practice insights and actionable recommendations

Practice Coach, CA

Consultant

• Function as a technology implementation coach
• Provide health center clinicians and leaders with strategies and tools
• Optimize clinical practice through leveraging EHR functionality and data
• Redefine clinical and operational workflows
• Collaborate with clinicians and leadership to assess current-state workflows
• Support deployment of digital health tools
• Manage multiple projects related to clinical improvement simultaneously

Transformation Consultant

Solutions Engineer

• Act as a consultant and mentor to the PTP team given responsibility for defining OCHIN’s PTP integration strategies, processes, design, tools, and technical support
• Act as a liaison between the PTP team and other technical teams to ensure cross-functionality and efficient development of new and enhanced PTP solutions
• Design and develop complex integrations as well as multi-level architecture to ensure long-term supportability of existing and future solutions
• Ensure the long-term success and scalability of new and existing PTPs by incorporating best practices and automations across the PTP portfolio of products
• Provide hands-on technical expertise to solve for both internal and external integration needs as well as solution upgrades and technical escalations
• Provide Subject Matter Expert (SME) support, leadership, and oversight of new and evolving technologies across the team for the planning, scoping, development, and implementation
• Scope, create, and document architectural designs with OCHIN technical teams and vendor and proactively review, revise, and enhance existing solutions to optimize our design

Solutions Architect

Data Analyst

• Conduct systematic literature reviews to inform program evaluation and analyses
• Conduct rapid-cycle evaluations and analytics to understand the impact of OCHIN initiatives (e.g., OCHIN’s Release Program, Builder Program, Credentialing Services, OCHIN’s Health Center Controlled Network (HCCN), Preferred Technology Partners)
• Conduct projects that elevate the needs of internal and external stakeholders to improve their experience
• Communicate and partner with subject matter experts in order to design, develop, and execute evaluation plans
• Collect, validate, analyze, and interpret quantitative and qualitative data-based findings towards refinement of program efforts and determination of evidence-base for program interventions
• Establish an evaluation framework and identify tools that can be applied to evaluation and analytics projects to support OCHIN’s ability to disseminate learnings
• Establish and implement equity, justice, and data de-colonization frameworks that can be applied to data analytics projects on the Evaluation and Analytics Team
• Analyze and process data sets utilizing advanced querying, visualization, and analytics tools
• Build, maintain, and continuously seek opportunities to improve systems and processes for assigned data collection, analysis, and reporting (e.g., program evaluations, HCCN activities, other assigned projects)
• Manage multiple evaluation and analysis projects simultaneously to help OCHIN improve our products and services
• Generate high quality, readily interpretable deliverables (e.g., data tables, graphs, charts, study reports, dashboards) and package findings for executive level stakeholders
• Assist OCHIN in obtaining and using data to drive distinction, advance OCHIN’s strategic priorities, and improve outcomes
• Build and maintain relationships with internal and external stakeholders
• Work and communicate across disciplines and OCHIN teams
• Actively participate in internal OCHIN cross-departmental project teams as needed (e.g. Research, Clinical)

Program Evaluation, Data Analyst

General

• Collaborate with clinical leadership team on strategy and operations.
• Provide leadership within the clinical informatics team in areas of clinical subject matter expertise, with special emphasis on any of the following: Primary care, Behavioral Health, Substance Use, Dentistry, Acute Care, Pharmacy.
• Provide clinical informatics consultation internally at OCHIN.
• Review clinical questions via incident management system (JIRA).
• Ad hoc consultation on additional OCHIN Epic build or maintenance projects.
• Analysis of clinical EHR break/fix issues as needed.
• Participate in build primarily in design, as time, interest, and skill level allow.
• Participate in member engagement.
• Prepare for and present at Clinical Operations Review Committee (CORC) and Clinical Oversight Group (COG) meetings.
• Ad hoc consultation.
• Learning Forum – OCHIN’s annual user group meeting.
• Provide mentorship to provider builders at member organizations.
• Provide support to new members before, during, and after install.
• Facilitate focus groups.
• Recommends modifications of clinical information systems to gain maximum efficiency, leverage the clinicians’ time, and maximize communication with affiliates and referring physicians.
• Support clinical team in efforts to measure, communicate, and support an increase in workforce satisfaction among member sites.
• Clinical Knowledge Management efforts.
• Contribute to building and improving Clinical Decision Support (CDS).
• Contribute to clinical review of CDS content.
• Communicate with members about CDS.
• Participate or provide leadership in interdisciplinary work groups in areas of expertise.
• Develop or further subject matter expertise, and provide leadership, in one or more priority areas.
• Involvement may include product consultation, research initiatives, business and foundation development needs, or policy.
• Exercises strong communication skills, especially in the area of relaying messages between IT and technology and, clinical staff, members and stakeholders.
• Studies trends in health informatics to inform the development of IT systems and infrastructure that increase efficiency and improve patient outcomes.
• Demonstrates an in depth understanding of the modern health field and its direction.
• Other duties as assigned.

Clinical Informaticist – CA

Project Manager

• The Project Manager supports the mission of OCHIN by providing project leadership for any assigned projects, which could include EHR implementations, third party vendor implementations, Epic enhancements, or internal technical projects.
• Project Managers scope, plan, oversee, track progress, identify and create risk mitigation plans, and ultimately own the success of all projects they are staffed to.
• The Project Manager serves as the main point of contact for member management during any member focused project.
• They are focused on assuring member satisfaction with the install experience, may travel on site for key events, and are responsible for fostering a strong relationship that builds a foundational trust in the OCHIN partnership.
• A successful project manager is organized, detail oriented, a clear communicator, can build strong relationships across teams, is a trusted partner to members, and is able to influence without direct authority.
• This role regularly reports updates to, and consults with, upper management to ensure projects remain on track, KPIs are met, and risks are properly understood and mitigated.
• The Senior Project Manager has a proven track record of successfully managing complex projects or multiple projects concurrently.
• They are trusted to manage escalations and are seen as a leader across the operational department.
• Senior Project Managers will be expected to mentor and coach less experienced employees in aspects of the profession such as leadership, methodology, and tools, and may be called upon to assist on complex projects or projects requiring intervention.

• Oversee and optimize OCHIN’s systems, processes, initiatives, and tools to support the success of members
• Lead design and execution of program activities, ensuring timely delivery and strategic alignment
• Build and maintain strong relationships with internal teams, leadership, and external partners
• Support deployment of digital health tools to improve care access and outcomes
• Apply advanced program and project management practices
• Leverage data and analytics to drive decision-making and continuous improvement
• Serve as the primary point of contact for program communications
• Identify opportunities to improve adoption, implementation, and optimization of tools
• Communicate regularly with HCOs to ensure program deliverables are meeting timelines

Program Manager, Interoperability

Financial Planning and Analysis

• Partner with the CFO, COO, and other senior leaders to provide data-driven insights and recommendations
• Analyze operational and financial performance across the organization
• Develop dashboards, reports, forecasts, and scenario models that support executive decision-making
• Evaluate business line performance, operational efficiency, profitability, and cost-to-serve metrics
• Support workforce planning through capacity, utilization, productivity, staffing, and timesheet analyses
• Assess operational metrics such as time-per-member, time-per-install, and other measures that inform resource planning and efficiency
• Identify trends, risks, and opportunities to improve performance and scalability
• Partner closely with the Data & Analytics team to enhance reporting, forecasting, and operational insights
• Help establish and evolve key metrics, reporting frameworks, and operational analytics capabilities

Financial Operations Analyst

• Provide practice transformation support to Health Center Organizations (HCOs)
• Establish and reach clinical, operational, and/or quality improvement goals
• Adopt best practices and implement innovations
• Improve the experience and delivery of care for both patients and clinicians
• Manage multiple concurrent clinical improvement projects
• Facilitate peer learning sessions, webinars, office hours, and technical briefings
• Support health center team adoption of technology solutions

Practice Coach

Accounts Payable

• Oversee the Accounts Payable function, ensuring timely and accurate processing of invoices, credit memos, payments, and journal entries.
• Communication with General Ledger team to ensure appropriate recognition of any accrued, deferred, and prepaid items.
• Ensure completeness of AP subledger by reviewing reconciliations to vendor statements.
• Collaborate with cross-functional teams to resolve discrepancies and improve vendor relationships.
• Assist in preparation for, and conducting of, annual financial statement audit.
• Lead, mentor, and develop a team of accounting professionals, fostering a culture of continuous improvement and professional growth.
• Stay updated on industry trends and best practices to recommend improvements to the finance department.

Accounts Payable Manager

• Provide support to Health Center Organizations (HCOs) to help them establish and reach clinical, operational, and/or quality improvement goals
• Assign work and align resources for individual practice coaches
• Conduct staff evaluations and employ corrective action practices as needed
• Monitor progress to ensure timely completion of tasks and deliverables
• Lead regular team meetings and foster a culture of collaboration

• The Program Manager oversees and optimizes OCHIN’s systems, processes, initiatives, and tools to support the success of our members.
• This role leads strategic programs, focusing on equitable clinical, financial, and operational outcomes for health care organizations (HCO).
• The Program Manager works closely with management to define program goals and ensures alignment across teams to drive successful outcomes.
• Responsibilities include providing consultation and technical assistance, managing grant compliance, fostering positive funder relationships, and acting as the program’s voice to ensure stakeholder communication and process alignment.
• The PM will also facilitate effective grant close out processes in coordination with other respective departments.