Health Care NOC – Help Desk Technician

OCHIN, Inc.

NOC Help Desk Technician responsible for troubleshooting healthcare IT issues at OCHIN. Working with system alerts and customer communication within a remote team environment.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Help Desk support, network troubleshooting, and system administration, with a strong focus on Cisco technologies and healthcare IT systems. Capable of effectively communicating and collaborating with team members and external vendors to resolve issues in a timely manner.

Highest-signal resume keywords

IT Help Desk SupportCisco Routers, Switches, and FirewallsNetwork+ or Cisco CCNAElectronic Health Record Systems (Epic)SolarWinds and Atlassian Tools (JIRA)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network TroubleshootingSystem AdministrationSystem Alerts and NotificationsIT Configuration and DocumentationBroadband Technologies (MPLS, VPN, BGP)Version Control Systems (TFS, SVN)Microsoft Products (Visual Studio, MSSQL)Help Desk ProcessesData-Driven Approach

Soft Skills

CommunicationAttention to DetailMentoring

Tools & Technologies

SolarWindsAtlassian Tools (JIRA)

Certifications & Qualifications

Network+Cisco CCNACCNA SecurityCCNA Wireless

Industry Keywords

Healthcare ITNetwork Operations CenterElectronic Health Record SystemsCustomer Service Support

Tech Stack

Tools & technologies

FirewallsSubversionTFS

About the role

Key responsibilities & impact

Responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative.
Monitor dashboards and respond to alerts, escalating to 3rd party vendors and/or on-call engineers when needed.
Communicating throughout the course of an escalated issue until resolution.
Responsible for reporting issues, applying system patches, and assisting the IT team.

Requirements

What you’ll need

Associate’s degree in Networking and Systems Administration or equivalent work experience (1–3 years); Bachelor’s degree preferred.
Network+ or Cisco CCNA (must be obtained within 6 months if not already held).
CCNA Security, CCNA Wireless, Cisco Associate preferred.
Must achieve and maintain NOC-related certifications.
2+ years of IT Help Desk or customer service support experience preferred.
4+ years of experience supporting a Network Operations Center or similar role is a plus.
Experience with Cisco routers, switches, and firewalls.
Familiarity with broadband technologies including MPLS, VPN, and BGP routing (basic understanding required; advanced knowledge preferred).
Experience with SolarWinds and Atlassian tools (JIRA) strongly desired.
Exposure to Electronic Health Record systems such as Epic preferred - candidates with Epic experience will be prioritized.
Experience developing and supporting system alerts and notifications in a 24/7 environment.
Knowledge of IT and software configuration, troubleshooting, and documentation.
Familiarity with version control systems (e.g., TFS, SVN).
Exposure to Microsoft products and development environments (e.g., Visual Studio, MSSQL).
Experience designing procedures in collaboration with Systems Engineers.
Ability to train and mentor team members on Help Desk processes.
High attention to detail; methodical and data-driven approach.

Benefits

Comp & perks

Generous compensation package
Supporting employees’ entire well-being
Fostering a healthy work-life balance