OCHIN, Inc.

Business Analyst

• Resolve complex technical issues
• Optimize processes and implement innovative solutions
• Align technical strategies with business objectives
• Foster collaboration with non-technical stakeholders
• Develop, document, and deploy solution functionality
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments for project implementations
• Drive documentation and knowledge sharing

Ambulatory Solutions Analyst – Install

Executive

• Lead the engagement design, launch, and enrollment processes
• Be the bridge between strategy, operations, partnerships, and the rural transformation & workforce team
• Socialize program offerings that meet engagement and enrollment metrics and outcomes
• Work with a multidisciplinary team to identify, educate and enroll members into programs
• Cultivate strong relationships with participating hospitals, clinics, and provider partners
• Drive provider onboarding, engagement performance management, and issue resolution
• Ensure alignment across analytics, IT infrastructure, data flows, and tools to support reporting

Rural Health & Workforce Engagement Executive

General

• Partner with internal teams and external members to optimize workflows
• Provide temporary, high-quality support across administrative and technical EHR functions
• Monitor, manage, and resolve JIRA tickets and internal help requests
• Support onboarding and offboarding processes for staff and providers
• Evaluate workflows and offer strategic input to member leadership
• Drive improvements aligned with OCHIN’s best practice standards
• Deliver interactive training sessions in various formats
• Assist in designing and enhancing learning programs and training content

Learning Coach – Ambulatory

• Perform all aspects of the payor enrollment processes for providers under the OCHIN Collaborative or contracted third parties
• Manage credentialing applications, verify credentials, and maintain provider files internally and externally with payor plans
• Timely processing of initial credentialing and recredentialing applications in accordance with regulatory requirements (NCQA, HRSA/FTCA, Joint Commission, AAAHC, CMS, or other regulatory standards)
• Review and analyze credentialing applications and supporting documents for accuracy and completeness
• Validate and verify provider credentials (licensure, DEA, specialty board, certificates, professional liability, and other required documents) through the appropriate verification sources
• Identify discrepancies in information, conducting research and follow-up, and escalate unresolved issues
• Complete payor provider enrollment process, performing revalidations, maintaining CAQH profiles, NPPES registrations, provider data with payers and managing plan enrollment status in credentialing system
• Other duties as assigned

Enrollment Specialist

• Perform all aspects of the credentialing, privileging, and payor enrollment processes for providers under the OCHIN Collaborative or contracted third parties.
• Manage credentialing applications and verify credentials.
• Maintain provider files internally and externally with payor plans.
• Timely processing of initial credentialing and recredentialing applications in accordance with regulatory requirements.
• Reviewing and analyzing credentialing applications and supporting documents for accuracy and completeness.
• Validating and verifying provider credentials through the appropriate verification sources.
• Identifying discrepancies in information and conducting research and follow-up.

Credentialing Specialist

• Leads, trains, and motivates the Epic Radiant, Cupid, Lumens, Ambulatory Orders Maintenance Analyst team
• Manages projects, prioritization, providing regular feedback for individual development, and training
• Communicates and mitigates issues and risks, measuring, and ensuring high quality service
• Assesses and makes improvements to the system and processes to improve efficiency
• Supports Manager and Team in developing effective workflows
• Ensures that new staff are on-boarded in a methodical measured manner that prepares them for success
• Serves as an escalation point for complex issues, collaborating with the Help Desk and Product teams
• Partners with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless integration and communication
• Develops and evolves resource allocation strategies to ensure appropriate staffing for ongoing and future projects

EPIC Supervisor – Clinical Diagnostics, Maintenance

Analyst

• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs
• Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements
• Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality
• End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts
• Training Support: Assist in creating user guides and training materials for member staff
• Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps
• Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT
• Engage in training and development activities to build analytical and technical skills
• Other duties as assigned

Apprentice Epic Revenue Cycle Analyst – Install

• Train and motivate teams of Epic analysts
• Manage projects, provide feedback and performance management
• Develop effective workflows and maintain valuable relationships
• Ensure onboarding of new staff is methodical
• Track and measure team and individual performance goals
• Develop new features and workflows for new features
• Support off-site software installations
• Communicate and mitigate issues with members

EHR Supervisor – Beaker Install Team

• Configure and support clinical applications within the Epic electronic health record software
• Consult with members to provide solutions for secure, efficient patient care
• Troubleshoot, diagnose, and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing for process improvement and alignment
• Ensure optimal system performance and end-user satisfaction

Inpatient Orders/Bugsy Solutions Analyst – Maintenance

Solutions Engineer

• Lead strategic technology planning, partnering with leadership to define long-term architecture roadmaps aligned with OCHIN’s clinical, operational, and business goals.
• Serve as a trusted advisor and consultant on complex design, architecture, and support challenges.
• Design and implement strategic solutions to meet both internal and external needs.
• Evaluate emerging technologies and industry trends to recommend adoption strategies that enhance care delivery and system performance.
• Provide technical leadership, guiding teams through planning, development, and deployment.
• Collaborate cross-functionally to diagnose and resolve complex system issues while enhancing system efficiency and performance.
• Drive continuous improvement initiatives, ensuring alignment with organizational strategy and clinical outcomes.
• Lead technical escalations, providing expert-level support across Epic EMR and enterprise/vendor systems to maintain operational continuity.
• Develop and maintain enterprise architecture frameworks, standards, and governance models to ensure consistency, scalability, and security across solutions.
• Champion continuous improvement and innovation, fostering a culture of proactive problem-solving and modernization.
• Support strategic projects and initiatives as assigned.

Healthcare PTP – Solutions Architect

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests
• Resolve problems with application vendor or other technical support as indicated
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats
• Triage incoming calls and communications to determine the priority level and appropriate team to address issue
• May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations
• Perform routine build and configuration in Epic and related products as directed by the Sr. Revenue Cycle Analyst mentor
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training
• Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor
• Other duties as assigned

Apprentice Epic Beaker Analyst

• Support OCHIN’s mission through technical expertise and problem-solving
• Resolve technical issues and optimize processes
• Collaborate with departments for project implementations
• Create and optimize technical documentation for process improvements

Solutions Analyst – EPIC Cadence, Prelude, Grand Central

Consultant

• Optimize OCHIN Acute Care member revenue cycle performance by providing expert guidance, technical assistance, and training to rural hospital revenue cycle teams
• Design and deliver innovative learning solutions, analyze revenue cycle operations, and implement best practices to enhance efficiency, increase collections, and improve satisfaction among patients, staff, and stakeholders
• Collaborate across teams to support process improvements, facilitate system enhancements, and drive measurable outcomes aligned with OCHIN’s organizational goals

Revenue Cycle Consultant – Epic Hospital Billing

Learning and Development

• Support OCHIN members by leading the implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows.
• Partner closely with Account Managers, internal teams, and members to drive adoption, ensure effective utilization, and provide subject matter expertise in system design and reporting strategies.
• Develop and deliver comprehensive learning programs, including workflow documentation, training sessions, and workshops.
• Monitor the effectiveness of training and system usage through performance analyses and member feedback.
• Promote a culture of continuous improvement, operational excellence, and regulatory readiness.
• Serve as a critical liaison between OCHIN and its members, ensuring alignment with organizational priorities and best practices.

Billing Specialist – EPIC

• Support OCHIN members by leading the implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows
• Develop and deliver comprehensive learning programs, including workflow documentation, training sessions, and workshops
• Monitor the effectiveness of training and system usage through performance analyses and member feedback
• Lead and manage engagement strategies to promote the adoption and effective use of Healthy Planet and Quality Reporting tools
• Create and maintain a variety of learning and program support materials