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Mechanical Engineer
Octopus EnergyField Application Engineer role at Octopus Energy as technical interface between R&D design teams and field operations. Contributing to the growth of renewable energy industry while enhancing support for operations.
ATS Keywords
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Hard Skills
mechanical engineeringheat pump designHVAC systemsdesign of mechanical partsretrofit heating installsnew build heating installssmart electronic control systemsperformance data analysistechnical documentationcustomer support
Soft Skills
communicationcollaborationproblem-solvingtrainingcustomer servicetechnical adviceinterpersonal skillsorganizational skillspresentation skillsanalytical skills
Certifications & Qualifications
degree in mechanical engineering
Industry Keywords
heating systemscooling systemsinstallation processesmanufacturing processeswarranty analysissupplier interfaceperformance monitoringissue loggingdesign team collaborationfield installation support
About the role
Key responsibilities & impact- Be the main interface between the product design team and the field installation teams
- Identify areas for improvement in all aspects of the system from design to manufacturing, installation and processes
- Provide technical design advice and guidance to the field design teams
- Work closely with the support, field and the operations teams, provide day to day support to all heat pump installs
- Actively provide customer support as required
- Continuously monitor the performance data (e.g. COP/SCOP) collected for every install, debug issues, maintain the issue log, and advise improvements
- Maintain the spares list and update as a new product is introduced
- Travel to customer sites as required, as well as to Portadown in Belfast to work closely with the R&D and the manufacturing teams
- Contribute to the training of the support and installation teams as required
- Be the owner of technical documentations for installers, customers, logistics
- Present technical solutions to the design team
- Analyse warranty returns and interface with suppliers on technical discussions in finding the route cause
Requirements
What you’ll need- Degree in mechanical engineering or a similar discipline
- 5+ years experience in design of mechanical parts of a heating or a cooling product or system
- Understanding of heat pump design and HVAC systems
- Experience in retrofit and new build heating/cooling installs
- Appreciation of smart electronic control systems relevant to heating/cooling system design
Benefits
Comp & perks- Equal opportunities
- Inclusive work environment