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Customer Service Representative – Heat Pumps
Octopus EnergyCustomer Service Representative managing installation and service inquiries related to heat pumps. Collaboration with internal teams and external partners for smooth operations.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer servicecustomer caretechnical understandingheat pump technology
Soft Skills
solution-orientedprioritizationprofessional communicationfriendly demeanordecisiveaccountable
Tools & Technologies
CRMSalesforce
Industry Keywords
installationschedulingservice coordinationKfW subsidy processes
About the role
Key responsibilities & impact- Central point of contact for end customers for all inquiries related to installation, scheduling and service — via phone, email and CRM.
- Planning and coordination of installation appointments, including flexible rescheduling when changes occur.
- Independently handle customer inquiries and proactively communicate progress updates.
- Support with KfW subsidy processes (e.g., BzA/BnD) and clarification of follow-up questions.
- Coordinate with internal teams and external partners to ensure smooth operations.
- Accurate documentation in the CRM (Salesforce) and service-oriented customer communication.
Requirements
What you’ll need- Proven experience in customer service / customer care or in a highly customer-focused role
- Work in a structured, solution-oriented way with strong prioritization skills
- Professional, friendly and confident when dealing directly with customers and trade partners
- Decisive and accountable for own cases
- Technical understanding or willingness to quickly learn heat pump technology
- Digitally savvy (e.g., with CRM systems like Salesforce) and motivated to contribute to process and customer experience improvements
Benefits
Comp & perks- Stock options in Octopus Energy Group Ltd.
- Monthly subsidy for public transport pass
- Monthly lunch allowance
- Discounted bike leasing
- Company pension plan
- Advisory services and childcare support via HeyNanny
- Monthly childcare subsidy
- Parental pay bonus: We top up your parental allowance for 3 months to help you enjoy your parental leave more comfortably
- Contributions toward fitness offers via Wellpass
- Support for your mental wellbeing through our partner Open Up
- Attractive training and career development opportunities
- Free language courses via Busuu
- Birthday voucher