Client Success Executive

Octopus Energy

Client Success Executive in electric vehicle charging platform, managing large fleet customer relationships and ensuring their electrification journey. Delivering great customer experiences while driving growth and product development.

Posted 7/17/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success, with a strong focus on delivering exceptional customer experiences and driving sustainability goals. Capable of managing relationships with senior stakeholders and providing actionable insights to enhance customer engagement and product evolution.

Highest-signal resume keywords

Account ManagementClient SuccessStakeholder LiaisonWritten CommunicationOperational Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer Relationship ManagementProblem SolvingAttention to DetailAdaptabilityAutonomy

Industry Keywords

ElectrificationSaaSCustomer ExperienceGrowth GoalsHigh-Growth Environment

About the role

Key responsibilities & impact

Own Relationships: Be the trusted day-to-day partner for a portfolio of large fleet customers, supporting them throughout their electrification journey.
Deliver Great Experiences: Build strong relationships through regular check-ins, quarterly reviews, and proactive support.
Drive Growth: Keep a close eye on account health, spot opportunities to grow accounts, and help customers get the most from our products.
Track Success: Share meaningful insights and reporting to help customers understand their electrification progress and impact.
Smooth Onboarding: Own the handover from Sales to Customer Success, making sure every customer gets off to a brilliant start.
Set Customers Up for Success: Work with customers to define growth goals and key milestones on their electrification journey.
Champion the Customer: Be the voice of your customers, sharing feedback with the wider Octopus Fleet team to improve their experience.
Shape the Product: Turn customer feedback into ideas that help evolve our products and keep pace with the fast-moving electrification market.

Requirements

What you’ll need

At least 2-5 years of experience in account management or client success (SaaS desirable)****
A genuine passion for delivering awesome client experiences and driving sustainability goals****
Comfortable speaking with businesses and experience liaising with senior stakeholders****
Fantastic written communication skills with the ability to vary your tone based on the recipient****
You thrive in a fast-paced environment and can manage multiple priorities ****
A quick and independent learner, energised by autonomy and responsibility****
A calm and experienced operational mindset: able to plan ahead, scope, evaluate, implement****
A knack for detail and a desire to see things through to completion****
Comfortable working through ambiguity and solving problems with a practical, structured approach.****
Experience in a fast-paced, high-growth environment is a bonus.****

Benefits

Comp & perks

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
🎁 Visit our UK perks hub - Octopus Employee Benefits