Order Operations Manager

Ookla

Order Operations Manager managing sales operations and order processing for Ookla's products across channels. Ensuring high-quality CRM data and driving contract compliance in a tech environment.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Operations and Order Management, with a strong focus on optimizing operational workflows and ensuring data integrity within CRM systems. Proven ability to manage complex processes and build relationships with Sales leadership to drive accountability and efficiency.

Highest-signal resume keywords

Sales Operations ExperienceCRM Proficiency (Salesforce)Revenue Recognition PrinciplesOperational Process OptimizationContracting Framework Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementDeal Desk ManagementRevenue OperationsOperational Workflow DesignData Integrity Management

Soft Skills

Organizational SkillsRelationship BuildingAccountability

Tools & Technologies

CRM PlatformsQuote-to-Cash SoftwareERP Software

Industry Keywords

SaaSTech EnvironmentRFP ManagementVendor Intake ProcessesCustomer Onboarding

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers).
Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition.
Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards.
Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation.
Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data.
Serve as the subject matter expert on how deal structures impact revenue.

Requirements

What you’ll need

5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment.
Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software.
Strong foundational knowledge of contracting frameworks and revenue recognition principles.
Proven track record of building and scaling operational processes from scratch.
Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards.
Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed.

Benefits

Comp & perks

comprehensive medical, dental, and vision coverage
life and disability benefits
Flexible Spending Accounts (FSAs)
401(k) with company match
Employee Stock Purchase Plan
Flexible Time Off
Volunteer Time Off
paid holidays
family building and caregiving support
generous Family Care and Parental leave
Fitness Reimbursement
access to wellness programs