Field Service Engineer

Philips

Field Service Engineer responsible for technical support, troubleshooting, and installations at Philips. Ensuring customer satisfaction and compliance with service delivery processes in a remote role.

Posted 6/6/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

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Hard Skills

ITNetwork DiagnosisSystem ConnectivityRemote ServiceCT experienceMRI experienceMultimodality experienceData AnalysisRoot Cause AnalysisTechnical Documentation

Soft Skills

TroubleshootingEscalation ManagementCustomer ServiceService OperationsKPI MonitoringReporting

Certifications & Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in MedicalBachelor's Degree in Science

Industry Keywords

Medtech industryRegulatory ComplianceService Delivery ProcessesCorrective MaintenanceSpare parts Sales

About the role

Key responsibilities & impact

Deliver technical support and maintenance services including troubleshooting, repairs, and installations.
Document detailed service activities and prepare for service visits to achieve first-visit resolution.
Address customer escalations and feedback and execute moderately complex service tasks in the field.
Ensure compliance of Service Delivery Processes and deliver services effectively and efficiently.
Participate in Corrective Maintenance and complete the PM schedules within the stipulated time frame.
Implement FCOs of the respective modalities and act as a support resource to other FSEs for their implementation.
Report necessary information both technical and administrative as per the norms to the concerned Modality Leader and Territory Manager.
Coordinate the process of Spare parts Sales with the Customer assisting the Territory Manager, Operations Manager, and CS Sales Support.
Identify opportunities for System Upgrades and promote them to the Customer.

Requirements

What you’ll need

Bachelor's Degree in Engineering, Medical, Science related field
Minimum 2+ years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment
CT/MRI/Multimodality experience – Mandatory
Medtech industry background – Mandatory
Regulatory Compliance
Data Analysis & Interpretation
Root Cause Analysis (RCA)
Troubleshooting
Escalation Management
Service Operations
Technical Documentation
Customer Service
KPI Monitoring and Reporting
Product Installation
Product Repair & Maintenance

Benefits

Comp & perks

Personal acceptability by the customer in appearance and behavior in accordance with Philips Health Systems policy and targets.
Safety standards including patient safety, health, safety and security regulations and strict adherence to General Business Principals.