Service Engineer, HPM

Philips

Remote Service Engineer in health technology at Philips supporting customers and enhancing satisfaction through innovative solutions. Handle remote activities and technical modifications with a focus on patient monitoring systems.

Posted 6/30/2026full-time🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical service with a strong focus on customer management and escalation management. Proficient in cross-technology analysis and implementing modifications to medical technology systems while maintaining effective communication in both German and English.

Highest-signal resume keywords

Technical Service ExperienceIT And Network KnowledgeServiceMax ProficiencyCustomer Management SkillsBilingual: German And English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ServiceApplication KnowledgeCross-Technology AnalysisProcess UnderstandingSafety-Related Defect Reporting

Soft Skills

Excellent Communication SkillsAssertivenessEscalation ManagementTeam PlayerOrganized Working Style

Tools & Technologies

ServiceMaxMS Office

Industry Keywords

Medical Technology SystemsRemote Service ActivitiesRequest-to-Resolution Process

About the role

Key responsibilities & impact

Independently perform remote service activities
Conduct cross-technology analysis to determine root causes
Maintain close communication with customers and actively manage escalation situations
Implement technical modifications to medical technology systems
Document and report safety-related defects or risks

Requirements

What you’ll need

Several years of experience in technical service, including application knowledge
Strong IT and network knowledge
End-to-end process understanding in Request-to-Resolution, considering all tools used (especially ServiceMax)
Good knowledge of MS Office
Strong customer management skills
Assertiveness and escalation-management skills
Excellent communication skills
Highly resilient and a strong team player
Structured and organized working style
German: business fluent; English: very good written and spoken

Benefits

Comp & perks

Career development in an innovative company
Diverse colleagues and a multicultural environment
Challenging tasks with opportunities for professional growth
Offers such as 'Kids and more' family services
'Philips in Balance' health program
Modern working-time models to support work–life balance