Service Engineer – IGT

Philips

Remote Service Engineer handling remote activities and field repairs for medical devices. Collaborating with clients on technical modifications and escalations with a focus on customer satisfaction.

Posted 6/30/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical service and biomedical engineering, with strong capabilities in IT/networking, customer management, and compliance with medical device regulations. Proficient in managing escalations and providing virtual guidance while ensuring customer satisfaction and adherence to quality standards.

Highest-signal resume keywords

Biomedical Engineering DegreeTechnical Service ExperienceIT/Networking SkillsRadiation Protection QualificationServiceMax Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ModificationsRoot-Cause AnalysisField Change OrdersIntegration of Third-Party SystemsTechnical Report Preparation

Soft Skills

Customer ManagementCommunication SkillsAssertivenessTeam PlayerOrganizational Skills

Tools & Technologies

ServiceMaxMedical SystemsNetworking Technologies

Certifications & Qualifications

Certified Electrical SpecialistRadiation Protection Qualification

Industry Keywords

Medical Device AdvisorMPDG ComplianceRequest-to-Resolution ProcessField Service ExperienceEmergency Service Participation

About the role

Key responsibilities & impact

Independently perform primarily remote activities with regular on-site repair assignments in the field, sometimes following partially known solutions
Conduct cross-system root-cause analysis and decide on the remediation approach, taking into account clinical, financial and technical implications
Develop solutions when required, balancing customer satisfaction and cost-effectiveness
Maintain close customer contact and proactively manage escalation situations through professional communication
Perform technical modifications on medical systems; for first-of-a-kind cases also perform and assist with installations and Field Change Orders
Support handling escalations up to Level 2 (including action plan development)
Provide virtual guidance to field service staff during repairs and on-site Field Change Orders
Instruct users on-site and remotely (systems, networks, configuration of current technologies, etc.)
Document and report safety-relevant issues or risks according to the Customer Feedback process
Independently resolve IT/network issues, e.g. concerning the integration of third-party systems
Support Sales and Project Managers with technical questions
Document all activities and prepare technical reports according to Philips quality criteria (Service Record Quality)
Adhere to relevant Philips processes
Act as a medical device advisor in accordance with § 83 of the German Medical Devices Implementation Act (MPDG)

Requirements

What you’ll need

Completed technical training, technical college or degree in Biomedical Engineering, Electrical Engineering or a related discipline
Several years of experience in technical service, including application knowledge
Good IT and networking skills
Qualification/competence in radiation protection for work on systems using ionizing radiation
Certified electrical specialist qualification for repairs on live electrical system components
End-to-end process understanding in Request-to-Resolution, including all applied tools (particularly ServiceMax)
Strong customer management skills
Assertiveness and escalation-management capabilities
Strong communication skills
Highly resilient and a team player
Structured and organized working style
Willingness to participate in extended emergency service and 24/7 on-call duty
Ideally, experience in field service
Business-fluent German and English

Benefits

Comp & perks

Attractive compensation according to the IG Metall collective agreement
Annual leave: 30 days
Mobility: subsidized Deutschlandticket, leasing options for private use (bicycles, cars, smartphones, etc.)
Philips University & Philips in Balance: various programs for health as well as professional and personal development
Philips pension fund: employer-funded retirement plan
Paid partner leave: 2 weeks paid time for partners in connection with the birth of a child
Philips MyShop: discounted Philips products
Culture: informal "du" culture, one paid day for volunteer work, and various team/culture initiatives (on sustainability, diversity, etc.)