Philips

Account Manager

• Lead the development and execution of customer-specific business plans
• Build and maintain strong collaborative relationships with key customers
• Manage escalations and ensure timely resolution of critical issues
• Lead the implementation of customer-specific sales and marketing initiatives
• Analyze market trends, customer performance, and industry data

Key Account Manager, Quebec Accounts

• Accountable for maximising order intake, sales and price realisation at the assigned accounts within the territory
• Exceeding sales targets set by the company for your region and territory
• Ensure continuity of the relationship with the accounts, operating at multiple levels in the accounts’ organisations (clinical, operations, EBME, procurement), but also facilitate the executive level interfaces between company and the accounts
• Prepare the strategic account plan in line with the regional strategy and execute at territory level
• Present this on a quarterly basis to the business
• Contribute to the development and implementation of local marketing strategies
• Responsible for filling the funnel management tool (CRM) and systematically analysing win & loss deals, expectations, customer satisfaction, market, competition and trends
• Responsible for the sales forecast at the assigned accounts
• Participate in relevant exhibitions or local events
• Ensure quotations are completed and delivered within time limits
• Support on tenders that arise within the territory
• Constantly extend the customer base and drive new business within the territory
• Report back competitor activity and business opportunities, creating business analysis and plans to ensure internal uptake.

Account Manager – Sleep & Respiratory Care

Supply Chain

• validating supply network plans
• coordinating with teams
• optimizing product availability
• resolving planning issues
• managing disruptions
• determining supply levels
• interpreting data
• developing contingency plans
• ensuring compliance with regulatory standards and industry practices

Network Planner, Supply Chain

Therapist

• Supports Territory Manager(s) and the Regional Sales Manager with sales activities
• Works independently to achieve business objectives and sales metrics
• Builds solid customer relations by interfacing directly with customers
• Interfaces with Marketing, R&D and other internal groups to quantify needs
• Provides ongoing support for company-sponsored clinical/marketing trials and registries

Sales Support, Clinical Specialist – Image-Guided Therapy Devices, Coronary

Account Executive

• Orchestrating the sales process from lead identification and prospecting new business.
• Maintain and grow existing client accounts.
• Ensure sales strategies meet revenue objectives while promoting ECG Solutions products and services.
• Drive sales revenue and overall market share inside the territory.
• Arrange appointments, equipment demonstrations and eventual sales meetings of Philips ECG Solutions products.
• Communicate the company’s competitive differentiation and value proposition to enhance sales and convert competitive accounts.

Sales Account Executive

Engineer

• Drive CAPA activities from issue identification to closure
• Project manage CAPA activities ensuring quality of CAPA record content
• Lead end-to-end CAPA investigations for product and process non-conformances
• Facilitate CAPA meetings ensuring alignment across stakeholders
• Analyze quality data trends using statistical techniques to identify systemic issues

CAPA Engineer

Field Engineer

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
• Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
• Seek out opportunities to increase capability and capacity (i.e., may be required to become qualified in multiple modalities, learn new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
• Utilize tools, support, resources, and escalation processes to resolve customer and system problems timely and effectively
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
• Approximately 70% travel across the specified geography is required

Field Service Engineer – X-Ray

• Act as 1st line support by qualifying customer calls
• Find a technical resolution to the application problem (including writing scripts & queries)
• Escalate to 2nd/3rd line when needed
• Ensure customer satisfaction by providing excellent service through regular & timely communication
• Prioritize calls and tasks
• Provide product training
• Provide quality documentation & reporting and share subject matter knowledge.

Service Engineer, Healthcare Software

Architect

• Development and further development of solution concepts
• Assessment and prioritization of opportunities
• Development of integrated solution concepts with a particular focus on concrete customer value
• Ensuring continuous knowledge transfer between the market and global solution teams and business groups
• Standardization of solution concepts and measures to improve process quality
• Coaching/mentoring through one-on-one training or via the SBA community
• Supporting the delivery of trainings and using materials from Philips University
• Evaluation of processes, conducting lessons learned, and establishing feedback processes
• Optimization of the solution process
• Development and optimization of innovative business models
• Identifying client needs together with the consulting team of Philips Healthcare Transformation Services
• Leading international teams of experts (internal and external) to develop customer-specific solution concepts
• Actively shaping the dialogue with customers during the proposal phase
• Responsible for the quality and timely preparation of proposal content and for drafting a contract that appropriately reflects the solution concept and business model

Strategic Business Architect

Project Manager

• Lead end-to-end EMR/EHR integration projects for ambulatory cardiac monitoring
• Deliver integrations across Holter, event monitoring, and mobile telemetry workflows
• Define and validate integration scope and requirements
• Ensure alignment across clinical, technical, and billing use cases
• Coordinate integration architecture and execution
• Oversee interface development, data mapping, and testing cycles
• Manage project execution by tracking milestones, risks, and validation progress
• Collaborate with clients, vendors, account teams, and internal stakeholders

Electronic Medical Records Project Manager – Ambulatory Monitoring and Diagnostics

• Supports Territory Manager(s) and the Regional Sales Manager with sales activities that include procedure coverage.
• Uncovering new opportunities for IGTD product penetration into assigned territory.
• Maintaining existing customers.
• Works independently to achieve business objectives and sales metrics set forth by the Philips IGTD division.
• Builds solid customer relations.
• Interfaces with Marketing, R&D and other internal groups to quantify needs and to provide intelligence to management on competitive products and company product enhancements.
• Provides ongoing support for company-sponsored clinical/marketing trials and registries.

Sales Support, Clinical Specialist – Coronary Image Guided Therapy Devices

Product Manager

• driving customer lifecycle value (CLV), installed base (IB) growth, and service revenue performance across the North American MR portfolio
• lead North America service growth initiatives across Installed Base (IB) and lifecycle optimization programs for the MR portfolio
• develop and execute regional strategies to maximize lifecycle value creation
• manage business initiatives focused on leveraging service for growth
• identify opportunities to retain, upgrade, and expand the existing customer installed base
• analyze market trends, competitive activity, and customer needs to identify new lifecycle and service growth opportunities

Service Product Manager, MR

• Promote the MR, CT, DXR, and Enterprise Informatics product line
• Generate sales volume by developing relationships with customers
• Research target opportunities and generate account leads
• Build a Business Plan that supports achievement of your Quota
• Create comprehensive customer profiles and acquisition or retention strategies

Sales Account Manager – Diagnostic Imaging

Financial Planning and Analysis

• responsible for consolidating, measuring, and reporting commercial performance
• conducting financial modeling to support operations
• analyzing pricing, sales data, and equipment rentals
• providing variance analysis and creating KPIs
• assisting finance and commercial operations with accurate rebates and budgeting
• presenting financial insights to senior management
• collaborating with sales, marketing, and supply chain leaders

Senior Commercial Finance and Pricing Analyst

• Supports Territory Manager(s) and the Regional Sales Manager with sales activities that include procedure coverage
• uncovering new opportunities for IGTD product penetration into assigned territory
• maintaining existing customers
• Works independently to achieve business objectives and sales metrics set forth by the Philips IGTD division
• Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter laboratory, operating room personnel and business office staff
• Provides ongoing support for company-sponsored clinical/marketing trials and registries