Solutions Analyst – Financial, West Coast

PointClickCare

Customer Support role offering assistance with technical queries for healthcare software. Working across teams to resolve issues and enhance client satisfaction in healthcare solutions.

Posted 6/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$55,000 - CA$65,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

log analysisproblem recreationhelp desk ticketing system

Soft Skills

problem-solvingcommunicationmulti-taskingprioritizationcustomer focusempathyactive listeningdetail-oriented

Tools & Technologies

cloud-based softwarePointClickCare

Industry Keywords

long-term caremedical facilityservice delivery guidelineskey performance indicators

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
Effectively use and search the knowledge base, occasionally contributing new or updated content
Meet or exceed established service delivery guidelines and key performance indicators
Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

Requirements

What you’ll need

Understand the business processes and practices within a long-term care or medical facility
Strong, demonstrable problem-solving skills
Excellent communication skills, written and oral
Energized and motivated by a fast paced, dynamic, high demand working environment
Demonstrated ability to multi-task, prioritize, and manage customer expectations
A quick learner with acumen for software and technology
A patient and active listener who is detail-oriented
High level of customer focus and empathy
Familiarity with PointClickCare software is an asset

Benefits

Comp & perks

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!