PointClickCare

Customer Success Manager

• Manage strategic partnerships with clients, serving as the main liaison.
• Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
• Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
• Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
• Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

Senior Provider Customer Success Manager – Payer, Provider & Convener

Salesforce Developer

• We’re looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment.
• As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare, you’ll architect and deliver state-of-the-art AI agents and automations that transform system workflows.
• You’ll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools.
• You bring hands-on experience building Agentforce AI Agents and over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps.
• Build intelligent process automations, test automations, and debug standard to complex issues related with Apex code, JavaScript, Python or code from other programming languages as it relates to the applications you are developing for.
• Develop technical documentation, be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors.
• Provide training and consultation related to the systems and processes developed by the team to our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.

Senior Application Engineer – Salesforce, Agentforce Ai

• Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents.
• Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others.
• Build test automations to improve QA efficiencies in QA for Salesforce and other applications.
• Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases.
• Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized.
• Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., relevant to the core applications and connected or integrated apps.
• Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing.
• Analyze, troubleshoot, and debug systems for standard issues.
• Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster.
• Create and maintain technical documentation for all builds and AI Agents produced.
• Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.

Operations

• Reporting to the Manager, Customer Care Launch, you will act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously
• You will mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers
• You will manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue
• You will leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity

Customer Operations Launch Manager – 1 Year Contract

• Act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously.
• Mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers.
• Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue.
• Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity.
• Work in conjunction with product leaders and cross-functional teams.

Artificial Intelligence

• The VP, Product Delivery & Growth is accountable for accelerating product‑led growth for the AI in Skilled Nursing product segment by working backwards from the market to drive adoption, early wins, and scalable go‑to‑market motions.
• This role serves as the executive owner for market activation, partnering closely with Product, Engineering, and Go‑To‑Market leaders to validate value, shape product direction, and enable Sales to scale proven offerings.
• Acting as a market-facing leader, this role engages directly with strategic customers and industry stakeholders to influence adoption, build credibility, and drive sustained growth outcomes across the portfolio.
• Drive product-led growth for the assigned segment by establishing early wins, accelerating customer adoption, and developing repeatable go‑to‑market motions that enable Sales teams to confidently and consistently sell validated solutions.
• Define validation priorities and early‑adopter strategies; partner with Forward Deployed Engineering to prove value with strategic customers and generate actionable insights to inform product readiness and scale decisions.
• Lead and align cross‑functional go‑to‑market teams across Sales, Marketing, Customer Success, and Professional Services; establish clear plays, messaging, and enablement frameworks to reduce friction and ensure field readiness.
• Influence product roadmap and investment decisions by synthesizing customer feedback, market signals, and adoption data gathered through direct engagement with enterprise customers and stakeholders.
• Build, lead, and develop high‑performing teams through strategic hiring, coaching, and performance management; foster a culture of accountability, inclusion, and continuous improvement.

VP, Product Delivery – Growth, AI

• Drive product-led growth for the assigned segment by establishing early wins, accelerating customer adoption, and developing repeatable go‑to‑market motions that enable Sales teams to confidently and consistently sell validated solutions.
• Define validation priorities and early‑adopter strategies; partner with Forward Deployed Engineering to prove value with strategic customers and generate actionable insights to inform product readiness and scale decisions.
• Lead and align cross‑functional go‑to‑market teams across Sales, Marketing, Customer Success, and Professional Services; establish clear plays, messaging, and enablement frameworks to reduce friction and ensure field readiness.
• Influence product roadmap and investment decisions by synthesizing customer feedback, market signals, and adoption data gathered through direct engagement with enterprise customers and stakeholders.
• Build, lead, and develop high‑performing teams through strategic hiring, coaching, and performance management; foster a culture of accountability, inclusion, and continuous improvement.

VP, Product Delivery – AI

DevOps Engineer

• Participate in incident response and supported on‑call practices, helping restore service quickly while documenting incidents and recovery actions.
• Design, implement, and maintain monitoring and observability solutions, including dashboards, alerts, logs, metrics, and traces, to understand system behavior and proactively improve reliability.
• Engineer and enhance AI‑driven anomaly detection and root cause analysis solutions to continuously improve system reliability and prevent repeated failures.
• Contribute to automation and AIOps initiatives, including scripting, event driven workflows, and AI assisted runbooks that reduce manual effort and operational toil.
• Continuously develop Site Reliability Engineering skills through mentorship, hands on production exposure, and application of SRE best practices.

Junior Site Reliability Engineer

Engineering Manager

• Lead and mentor cross-functional teams of developers
• Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency
• Drive end-to-end delivery of software projects using Agile methodologies
• Own technical design and architecture decisions in collaboration with stakeholders
• Ensure high-quality releases through strong process management and technical oversight
• Partner with product managers to align development with user needs and business priorities
• Continuously improve team performance, structure, and development practices
• Lead Operational Excellence efforts to improve our ability to support customer needs and avoid impact to patient outcomes
• Represent PointClickCare by developing and maintaining comprehensive knowledge of PointClickCare products, industry and technical trends, and general business and financial acumen through various sources and initiatives
• Communicate with customers in a compelling and articulate manner in both verbal and written conversations and presentations, demonstrating corporate core values and culture, developing professional and positive relationships with customers, and maintaining a reputation of competence, integrity and professionalism

Software Engineering Manager

Vice President

• Define and own the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations.
• Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust.
• Represent PointClickCare at senior industry forums, conferences, and customer advisory boards, shaping market perception and competitive positioning.
• Collaborate with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical.
• Own the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability across all SL market segments.
• Drive net new ARR growth, net revenue retention, and expansion revenue targets, maintaining rigorous pipeline discipline and forecast accuracy.
• Develop and execute segment-specific investment theses, ensuring resource allocation reflects the distinct dynamics of independent living, assisted living, memory care, and continuing care retirement communities.
• Identify and pursue inorganic growth opportunities, including partnerships and adjacent market expansion, in coordination with Strategy, Partnerships, and Corporate Development.
• Drive the full go-to-market motion for all Senior Living Products across all segments.
• Hold direct line management responsibility for all customer-facing functions within the Senior Living vertical, including Sales, Customer Success, Professional Services, and Support leadership.
• Recruit, develop, and retain top talent, building a high-performance team capable of executing against aggressive growth targets while delivering an outstanding customer experience.
• Operate, manage, and lead a cross functional team of direct reports and matrixed resources to achieve jointly established business objectives.
• Establish clear performance standards, accountability frameworks, and career development pathways across the customer-facing organization.
• Ensure appropriate staffing levels and skills to support current and planned Senior Living investments, proactively identifying and closing talent gaps.
• Exercise matrixed leadership over Marketing, Product Management, and Engineering resources aligned to the Senior Living vertical, aligning roadmaps and campaigns to segment priorities.
• Act as the primary voice of the Senior Living customer into the product organization, ensuring feature prioritization reflects validated market needs and competitive gaps.
• Partner with Marketing to develop Senior Living-specific demand generation strategies, content, and brand positioning that resonate with operator buyers.
• Collaborate closely with Finance, Legal, and People & Culture to align operational execution with corporate standards and requirements.

Senior Vice President – General Manager, Senior Living

• Define and own the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations.
• Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust.
• Represent PointClickCare at senior industry forums, conferences, and customer advisory boards, shaping market perception and competitive positioning.
• Collaborate with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical.
• Own the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability across all SL market segments.
• Drive net new ARR growth, net revenue retention, and expansion revenue targets, maintaining rigorous pipeline discipline and forecast accuracy.
• Develop and execute segment-specific investment theses, ensuring resource allocation reflects the distinct dynamics of independent living, assisted living, memory care, and continuing care retirement communities.
• Identify and pursue inorganic growth opportunities, including partnerships and adjacent market expansion, in coordination with Strategy, Partnerships, and Corporate Development.
• Drive the full go-to-market motion for all Senior Living Products across all segments.
• Hold direct line management responsibility for all customer-facing functions within the Senior Living vertical, including Sales, Customer Success, Professional Services, and Support leadership.
• Recruit, develop, and retain top talent, building a high-performance team capable of executing against aggressive growth targets while delivering an outstanding customer experience.
• Operate, manage, and lead a cross functional team of direct reports and matrixed resources to achieve jointly established business objectives.
• Establish clear performance standards, accountability frameworks, and career development pathways across the customer-facing organization.
• Ensure appropriate staffing levels and skills to support current and planned Senior Living investments, proactively identifying and closing talent gaps.
• Exercise matrixed leadership over Marketing, Product Management, and Engineering resources aligned to the Senior Living vertical, aligning roadmaps and campaigns to segment priorities.

Senior Vice President, General Manager – Senior Living

Financial Planning and Analysis

• Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions.
• Run scenario and sensitivity analyses on packaging, pricing changes, and investment trade-offs.
• Apply AI/ML tools to accelerate modelling, scenario generation, and reporting.
• Evaluate pricing changes through quantitative modelling of customer, revenue, and margin impact across segments and geographies.
• Deliver regular profitability and commercial performance reporting to ELT and GTM leadership.
• Translate complex analysis into clear, actionable recommendations for leadership.

Strategic Finance Analyst Manager

• Build and maintain in-house financial and profitability models that evaluate the revenue and margin implications of strategic decisions.
• Run scenario and sensitivity analyses on packaging, pricing changes, GTM strategies, and investment trade-offs.
• Apply AI/ML tools, including LLMs and predictive modelling, to accelerate modelling, scenario generation, and reporting.
• Build scalable, self-serve analytics tools that give Finance, Pricing, Sales Ops, and business unit leaders consistent, decision-ready intelligence.
• Evaluate pricing changes through quantitative modelling of customer, revenue, and margin impact across segments and geographies.
• Track pricing and monetization KPIs against targets, and quantify the financial impact of commercial governance decisions.
• Deliver regular profitability and commercial performance reporting to ELT and GTM leadership.
• Act as the primary analytical partner to Pricing, Sales Enablement, and business unit leaders on profitability decisions.

Manager

• Lead, coach, and develop a team of Software Implementation Consultants by providing performance management, mentoring, hiring, onboarding, career development, and operational leadership to ensure successful delivery and high employee engagement.
• Own consulting delivery performance by overseeing customer engagements, ensuring quality execution throughout implementation lifecycles, managing delivery risks, and supporting customer escalations to achieve successful outcomes and high satisfaction.
• Establish, monitor, and improve operational performance through KPIs, OKRs, utilization management, capacity planning, forecasting, and continuous assessment of team performance against strategic objectives.
• Drive process improvement, implementation methodology enhancements, governance, and best practices that improve efficiency, consistency, scalability, compliance, and customer experience.
• Partner cross-functionally with Sales, Product Management, Customer Success, Technical Services, Project Management, and Solution Design to support product adoption, strategic initiatives, customer growth opportunities, and delivery excellence.
• Identify and operationalize AI-enabled opportunities within the consulting team's workflows — building simple business cases, ensuring compliance with PCC's AI governance guardrails, and driving team adoption of AI tools to reduce cycle time and manual effort.

Manager, Professional Services – Consulting

Art Director

• Oversee and evolve clear guidelines for user experience and product content, including how users interact with AI-enabled functionality to improve efficiency across roles in the healthcare continuum
• Champion and lead initiatives to improve UX quality and drive AI transformation, defining success metrics and measuring impact on key business outcomes
• Standardize interaction patterns, content design practices, and the growth and adoption of the internal design system across multiple products and teams
• Partner closely with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation
• Collaborate with Outbound Product, Escalations, and Customer Success teams to identify high-impact user pain points and translate them into actionable experience improvements
• Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes
• Clarify decision rights and ownership at the intersection of Product and UX to enable efficient, high-confidence decision-making
• Reduce ambiguity and rework by establishing clear accountability models and scalable design governance practices
• Build, lead, and develop high-performing teams across UX design, content design, and user research, including coaching managers and senior ICs
• Establish operating rhythms, measurable goals, and performance expectations aligned with Product and Engineering organizational standards
• Foster a culture of excellence, discipline, clarity, and continuous learning across distributed teams
• Enable adoption of AI-supported workflows, tools, and design practices to improve team productivity, quality, and delivery speed
• Drive measurable improvements in product adoption, usability, accessibility, and overall customer satisfaction

Senior Provider Customer Success Manager – Payer, Provider & Convener

Senior Application Engineer – Salesforce, Agentforce Ai

Senior Application Engineer – Salesforce, Agentforce Ai

Customer Operations Launch Manager – 1 Year Contract

Customer Operations Launch Manager – 1 Year Contract

VP, Product Delivery – Growth, AI

VP, Product Delivery – AI

Junior Site Reliability Engineer

Software Engineering Manager

Senior Vice President – General Manager, Senior Living

Senior Vice President, General Manager – Senior Living

Strategic Finance Analyst Manager

Strategic Finance Analyst Manager

Manager, Professional Services – Consulting

Senior Director, Design & User Experience