Customer Success Manager, Physician Groups

PointClickCare

Customer Success Manager providing world-class partnerships to clients in healthcare. Managing and ensuring value optimization of PointClickCare’s solutions with C-level engagements.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $98,000 - $106,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysiscustomer success managementaccount managementbusiness consultingrelationship management

Soft Skills

communication skillspresentation skillsinitiativeleadership abilitiescollaborative working stylerelationship buildingself-starterpositive attitude

Tools & Technologies

SalesforceGainsight

Industry Keywords

SaaShealthcaresenior livingpost-acute careC-level engagement

About the role

Key responsibilities & impact

Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.
This position can work remotely and will travel to various client locations as required.
Travel Requirement - 50%

Requirements

What you’ll need

You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers.
Proven track record of sustaining and growing complex relationships.
Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
Proven proficiency in data analysis including interpreting and translating results.
Bachelor’s degree in a relevant field or equivalent practical experience
Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style.
Experience using a CRM tool (Salesforce and/or Gainsight)

Benefits

Comp & perks

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!