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Customer Operations Launch Manager – 1 Year Contract
PointClickCareCustomer Operations Launch Manager leading SaaS healthcare solutions and services launch projects. Mobilizing cross-functional efforts to drive customer value and maximize outcomes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program and project management within a SaaS environment, leveraging strong organizational and communication skills to drive successful health care solutions and services launches. Capable of navigating complex projects while maximizing customer outcomes and company revenue.
Highest-signal resume keywords
Program ManagementProject ManagementSaaS New Product IntroductionBusiness OperationsEHR Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProgram ManagementProduct ManagementStrategic PlanningBusiness AcumenHealth CareEHR Systems
Soft Skills
Critical ThinkingProblem SolvingOrganizational SkillsDecision-MakingConflict Management
Industry Keywords
Customer OperationsCross-Functional PartnershipsCustomer Time-to-ValueCommercial AvailabilityEarly Access Pilots
About the role
Key responsibilities & impact- Reporting to the Manager, Customer Care Launch, you will act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously
- You will mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers
- You will manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue
- You will leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity
Requirements
What you’ll need- Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company
- Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems
- Experience working closely with Professional Services or Customer Support
- Exceptional presentation, oral and written communication skills
- Strong critical thinking, problem solving, organizational, and decision-making skills
- Ability to manage conflict and drive decisions
- Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines
Benefits
Comp & perks- You will not be eligible for benefits or paid time off
- An extra 4% per hour to pay you back for not receiving them