Senior Provider Customer Success Manager – Payer, Provider & Convener

PointClickCare

Customer Success Manager providing strategic partnerships for healthcare clients, ensuring optimal adoption of solutions and maintaining long-term relationships. Collaborating with various stakeholders to enhance customer performance.

Posted 7/16/2026full-timeRemote • Florida • 🇺🇸 United StatesSenior💰 $118,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic partnerships within healthcare settings, leveraging strong analytical skills to enhance customer performance and deliver measurable value. Proficient in relationship-building and collaboration, with a focus on aligning solutions with operational goals.

Highest-signal resume keywords

Healthcare ExperienceData AnalysisCRM ToolsProject ManagementStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementStrategic ThinkingAnalytical SkillsSaaSEHR

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsRelationship BuildingTeamwork

Tools & Technologies

CRM Tools

Industry Keywords

HealthcareHealth SystemsHospitalsAcute Care

About the role

Key responsibilities & impact

Manage strategic partnerships with clients, serving as the main liaison.
Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

Requirements

What you’ll need

2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
Must have exposure to healthcare organizations.
Possess strong written and verbal communication abilities.
Demonstrate excellent organizational, project management, and time management skills
Exhibit strong relationship-building, teamwork, and collaboration capabilities.
Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.
Experience with CRM tools and strategic thinking with analytical skills.
Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.

Benefits

Comp & perks

bonus
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