Manager

• Embed a structured pipeline cadence to proactively identify new opportunities and drive progress across the existing portfolio
• Analyse pipeline trends to generate clear, actionable insights that inform sales performance and support decision-making
• Facilitate qualification (win plan) discussions with engagement teams to accelerate opportunities and improve win outcomes
• Leverage pipeline data and promote best practices in Salesforce to identify growth opportunities, strengthen forecasting confidence, and maintain high-quality pipeline management

Senior Pipeline Manager

Supply Chain

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards.

Senior Associate – Business & Supply Chain Operations, Epic, Radiant, PACS

• Lead and guide teams in executing transformation strategies
• Manage client relationships and oversee account deliverables
• Develop and implement risk management frameworks
• Mentor junior staff to enhance their skills and capabilities
• Achieve successful project outcomes and uphold quality standards
• Utilize program management knowledge to drive organizational change
• Foster a culture of continuous improvement and innovation
• Collaborate with Program Management Offices to achieve strategic goals

Digital PMO – Tech PM Manager

Scrum Master

Digital PMO – Scrum Master, Senior Associate

Compliance

Digital PMO, Compliance, Manager

Analyst

• Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization.
• Mentors analyst teams, manages complex issue escalations, and drives continuous improvement of support processes.
• Ensures system stability and alignment with operational goals through proactive monitoring, trend analysis, and process standardization.
• Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules.
• Designs and leads regression and validation testing cycles for configuration changes, patches, and upgrades.
• Communicates effectively with executives, clinicians, and IT teams; manages stakeholder expectations around system issues, change timelines, and service levels.

Senior Associate – Clinical Applications Physician Analyst, Integration and Interoperability

• Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization.
• Reviews work, provides coaching across teams, and liaises with JBR partners, other practice teams, and offshore / AC teams.
• Designs and leads regression and validation testing cycles for configuration changes, patches, and upgrades.

Senior Clinical Applications Nursing Analyst – EPIC

• Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications.
• Handles moderately complex tickets and service requests, performs root cause analysis, and implements approved fixes.
• Supports upgrade and patch cycles, collaborates across application teams, and begins mentoring associates on operational procedures and troubleshooting techniques.
• Develops and maintains knowledge base articles, user guides, and troubleshooting documentation.

Clinical Applications Analyst – Integration and Interoperability, Associate

• Independently manage break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications
• Support upgrade and patch cycles
• Provide mentorship to associates and collaborate with application teams
• Develop and maintain user guides, troubleshooting documentation, and workflow documentation

Clinical Applications Physician Analyst – AES EPIC, Associate

Solutions Engineer

• Provides day-to-day operational support and maintenance for Clinical Applications
• Works under supervision on break/fix resolution and ticket management
• Monitors system performance and troubleshoots incoming issues
• Collaborates with clinical end-users and IT teams
• Performs routine configuration changes and maintenance updates
• Participates in validation testing of configuration changes
• Provides front-line support and training to end-users
• Maintains operational documentation and collaborates with teams

Clinical Applications Integration Engineer – Associate C&R Tech

QA Engineer

• Provides day-to-day operational support for Clinical Applications
• Monitors system performance and triages incoming issues
• Collaborates with clinical end-users and IT teams
• Performs routine configuration changes and maintenance updates
• Participates in validation testing of configuration changes

Clinical Applications Analyst – Ancillary, AES EPIC, PACS, RIS Workflows, Radiology QA, Analytics - Associate

• Provides day-to-day operational support and maintenance for Clinical Applications
• Monitors system performance and triages incoming issues
• Collaborates with clinical end-users and IT teams
• Participates in validation testing of configuration changes, patches, and upgrades
• Provides front-line support to end-users and assists with knowledge base articles

Clinical Applications Physician Analyst – Associate

• Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment.
• Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management.
• Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff.
• Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.
• Learns from senior team members; receives guidance and begins peer collaboration.
• Works alongside and performs peer review for AC teams.
• Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area.
• Participates in validation testing of configuration changes, patches, and upgrades to ensure system stability.
• Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate.
• Maintains and updates operational runbooks, known-issue logs, and configuration change records.
• Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work.

Clinical Applications Physician Analyst – AES EPIC, HL7, Associate

• Provides day-to-day operational support for Clinical Applications
• Monitors system performance and triages incoming issues
• Collaborates with clinical end-users and IT teams to ensure system stability
• Participates in validation testing of configuration changes
• Provides front-line support to end-users by responding to tickets

Clinical Applications Analyst – Associate, EPIC

• Provides day-to-day operational support and maintenance for Clinical Applications
• Works under direct supervision with clear, structured tasks focused on break/fix resolution
• Monitors system performance, triages incoming issues, and applies standard fixes
• Collaborates with clinical end-users and IT teams to ensure system stability

PwC