Head of Content Process

RELX

Head of Content Process at SSRN overseeing the transformation of content operations with a focus on research integrity. Leading a team to enhance efficiency and quality.

Posted 6/2/2026full-timeRemote • Colorado, Illinois, Maryland, New Jersey, New York, Ohio • 🇺🇸 United StatesLead💰 $115,400 - $230,700 per yearWebsite

ATS Keywords

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Hard Skills

data analyticsKPI developmentworkflow designautomationquality assurancefraud detectionrisk managementchange managementtaxonomy optimizationperformance improvement

Soft Skills

leadershipstakeholder engagementcommunicationcollaborationstrategic visionoperational executionteam managementtrainingdocumentationcontinuous improvement

Tools & Technologies

operational dashboardsexternal partners managementvendor managementcontent management systemspublishing platformsdata visualization toolsproject management softwareanalytics platformsworkflow management toolscommunication tools

Industry Keywords

research integritypublishingknowledge-based environmentsfraud control frameworksoperational workflowscontent processingquality controlescalation pathsintegrity checksediting support

About the role

Key responsibilities & impact

Design and implement a scalable, technology-enabled end-to-end paper processing model supporting current and future growth.
Redesign submission and processing workflows across intake, triage, integrity checks, routing, editing support, and communications.
Establish governance, controls, and escalation paths to reduce research integrity and fraud risk.
Define and oversee quality and fraud detection processes, including plagiarism, citation anomalies, and emerging integrity signals.
Build and manage operational dashboards and KPIs to drive performance, transparency, and continuous improvement.
Identify and deliver automation and outsourcing opportunities to improve efficiency and cost control.
Manage external partners, vendors, and classification activities, including taxonomy ownership and optimization.
Lead change management, documentation, training, and adoption of new workflows and controls across teams.
Be a member of the SSRN Leadership Team, reporting to the Director of SSRN, while managing a team of 6 processors.

Requirements

What you’ll need

Experience designing and leading complex operational workflows in content, publishing, or knowledge-based environments.
Demonstrated ability to use data, analytics, and KPIs to drive operational decisions and continuous improvement.
Experience managing vendors, external partners, and distributed teams.
Proven change leadership skills, including stakeholder engagement and adoption of new ways of working.
Ability to balance strategic vision with hands-on operational execution.
Strong communication and collaboration skills across technical, product, and operational teams.
Prefer an understanding of research integrity, quality assurance, risk management, or fraud control frameworks.

Benefits

Comp & perks

We promote a healthy work/life balance across the organisation.
Numerous wellbeing initiatives.
Shared parental leave.
Study assistance.
Sabbaticals.
Annual incentive bonus.