RELX

SDET

• You will be expected to take full ownership of test automation strategies and execution.
• You must think like a developer to drive systematic quality improvements across the API, app, and UI layers in close collaboration with engineering, product, and UX teams.
• Build and maintain automated tests using Node.js, JavaScript with Mocha + WebdriverIO, and Appium.
• Design automation for complex, stateful workflows including authentication handling, session management, webhooks, and end-to-end validation.
• Collaborate with the QA team to automate testing for both newly developed features and existing functionality within the platform.
• Identify, log, and document software bugs and anomalies using bug-tracking tools to ensure timely resolution.
• Monitor, track, and assist in troubleshooting defects, working closely with developers and other stakeholders to resolve issues effectively.
• Participate in daily stand-ups and QA planning meetings to report on testing progress, communicate risks, and align on future tasks and priorities.

Quality Test Engineer – II

Editor

• Undertaking editorial evaluation of submissions to ensure the scientific quality and broader significance of published work.
• Developing a cohesive, impactful, and forward-looking journal that reflects the creative application of technology across Device's scope.
• Coordinating at least one special issue per year in collaboration with the editorial team.
• Drawing on and expanding a network of leading researchers to attract influential submissions to Device and the wider Cell Press portfolio.
• Identifying outstanding technology and engineering manuscripts suitable for transfer or commissioning across Cell Press journals, and acting as an ambassador for these fields throughout the organization.
• Traveling to relevant conferences and research institutes to build community, identify emerging science, and promote Device.
• Collaborating with colleagues across sales, marketing, and production to support the journal's growth targets and strategic objectives.
• Fostering productive relationships with other editorial teams across the Cell Press portfolio.

Scientific Editor

Full-stack Engineer

• Design, develop, test, and deploy applications in a cloud-hosted distributed system.
• Contribute to architectural discussions and decisions to ensure stability, scalability, and performance.
• Identify and implement improvements to engineering practices and the delivery pipeline to increase quality and speed.
• Collaborate with a cross-functional Agile team (engineering, product, QA, DevOps) to deliver positive business outcomes.
• Work with business stakeholders to clarify requirements, iterate on feedback, and deliver user-focused solutions in a fast-moving environment.

Software Engineer

IT Support

• Design and deliver automation and integration solutions across ITOM platforms, fleet management tooling, and observability systems
• Build and maintain APIs and data pipelines supporting IT operations visibility and reporting
• Support and automate operations across physical datacenter infrastructure (hardware lifecycle, provisioning, asset tracking) and virtualized/cloud environments
• Apply IT governance practices and fleet management discipline across managed endpoints and infrastructure
• Collaborate with operations, infrastructure, and service management teams to identify gaps and translate them into engineered solutions
• Apply AI tooling fluently and deliberately to accelerate delivery and improve solution quality
• Mentor junior engineers on development methodology, automation patterns, and operational best practices
• Participate in code reviews and uphold engineering standards across the team while keeping abreast of emerging developments in IT operations tooling and AI-augmented engineering

Senior Software Engineer II – IT Operations Management

Systems Engineer

• Supporting cloud infrastructure deployment, maintenance, and troubleshooting in a cloud environment (AWS).
• Assisting in automating operational tasks and workflows to improve efficiency.
• Contributing to the implementation of scalable, resilient application architectures.
• Supporting documentation and operational procedures to ensure best practices.
• Collaborate with team members to support ongoing projects and initiatives.
• Supporting process improvements and automation efforts.
• Troubleshooting infrastructure and deployment issues, escalating as needed.

Account Executive

• Prospecting and managing the full sales cycle
• Closing business in a variety of enterprise corporate accounts and law firms
• Generating leads to create a pipeline of opportunities and manage the pipeline with the account team
• Collaborating cross-functionally to secure new business and provide input on development of marketing plans and programs
• Identifying business issues within client and prospect accounts to understand solution fit
• Achieving monthly, quarterly, annual sales goals and sales KPIs
• Managing multiple complex sales processes simultaneously
• Acting as a consultant to identify and quantify customer objectives and offer solutions through our products

Account Executive, Bilingual

Technical Account Manager

• Investigate, analyze, troubleshoot, and reproduce complex technical issues reported by customers
• Respond to and log all incoming customer support calls and emails in accordance with defined SLAs
• Own support cases end to end, including customer communication, status updates, and timely resolution
• Manage issue severity and handle customer escalations professionally and effectively
• Perform in-depth technical research related to software products, including root cause analysis and issue reproduction
• Validate defect corrections and confirm resolution with customers
• Escalate unresolved issues or confirmed defects to the Support Manager and Product Managers as needed
• Collaborate closely with the LexisNexis Risk Solutions Level 3 Support team and other internal teams
• Provide regular reporting and insights on support activity to support product improvement initiatives
• Contribute ideas to improve support processes, tools, and infrastructure
• Maintain high standards of professionalism and a client-focused approach in all customer interactions

Customer Support

• Partner with internal stakeholders to define external market and internal business unit research strategies, working through sometimes ambiguous or loosely-defined requests, clarifying the underlying business problem, and determining how research can best support the decision or objective.
• Translate business objectives into clear research objectives, appropriate methods, project plans and reporting approaches.
• Lead qualitative and quantitative research projects from intake through delivery, including study design, survey or guide development, fielding, analysis, reporting and presentation.
• Analyze quantitative and qualitative data to develop clear findings, implications and recommendations.
• Develop business-focused stories that explain what the research found, why it matters and what actions should be considered.
• Present findings and recommendations to internal clients including senior leaders in a clear, practical and business-focused way.
• Serve as a senior partner within the team by setting standards, providing first-level review, and coaching to improve research design, analysis, storytelling and deliverable quality.
• Help shape the global market insights Center of Excellence by improving research practices, strengthening stakeholder engagement, and increasing the strategic impact of insights across Insurance and Healthcare.
• Help establish and reinforce best practices for survey design, qualitative research, analysis, reporting and insight communication.
• Manage research vendors when used to ensure projects are completed on time, on budget and to quality expectations.
• Stay current on market research trends, tools, platforms and methods that can improve the quality, speed, and impact of the work.

Director of Market Insights, Customer Experience

Director

• Lead the development and execution of segment-focused strategies to accelerate growth across priority markets
• Work across sales, marketing and product to drive commercial performance, strengthen product-market fit, and deliver measurable customer and business outcomes
• Influence innovation, pricing, and go-to-market execution within a highly collaborative environment
• Build a clear commercial plan and orchestrate execution to optimise commercial outcomes
• Generate market insights, size commercial opportunities, and define target segments for growth
• Identify and execute on opportunities for pricing and packaging improvements in collaboration with product and pricing teams
• Partner with product teams to improve product-market fit, support innovation initiatives and unlock new commercial potential
• Work with the sales and marketing team to ensure alignment on priorities across regions, segments, and product combinations
• Improve the end-to-end customer experience, identifying gaps and working with internal teams to deliver enhancements

Commercial Director – Pharma Biotech Segment

Program Manager

• Support the planning, coordination, and execution of Sales Academy programs across segments and business units
• Organize training sessions, manage communications, and maintain data accuracy to support reporting and strategic decisions
• Support high-visibility initiatives including the Global Sales Forum, Sales Pitch Forum, and quarterly executive reporting
• Attend planning meetings with sales leaders to discuss Sales Academy offerings
• Support meeting logistics and maintain awareness of training priorities across segments and business units
• Manage follow-up actions from planning meetings, including distributing course information, scheduling touchpoints, and coordinating next steps
• Collect sales rosters prior to each training session and manage session logistics
• Send participant surveys and coordinate issuance of LinkedIn learning badges following sessions
• Own and distribute the Sales Academy newsletter on a quarterly basis
• Maintain the master Sales Academy Excel spreadsheet, ensuring accuracy of session IDs, business unit data, and attendee rosters
• Track and report progress against Sales Academy KPOs

Sales Academy Program Manager

Content Manager

• Manage and oversee the Content Legal Specialist teams, Content Analysis teams, and COOL teams
• Collaborate with Product teams to manage and execute content expansion initiatives
• Provide proactive workforce planning to ensure appropriate staffing footprint
• Develop and implement strategies for expanding caselaw content
• Monitor and track progress towards achieving content expansion goals
• Lead change management and advance Gen AI across the GEO Case Law organization
• Identify and resolve bottlenecks, inefficiencies, and quality issues
• Ensure timely and accurate delivery of expanded content
• Manage relationships with internal and external stakeholders
• Develop and maintain comprehensive documentation for the content expansion teams
• Provide regular feedback, coaching, training, and talent development to team members
• Actively manage the budget for content expansion initiatives
• Monitor and manage content quality across workflows
• Oversee the workflows for digital and print delivery of expanded caselaw content
• Collaborate with commercial stakeholders to create new global caselaw content opportunities
• Develop meaningful caselaw metrics and analytics in alignment with Global Editorial Operations targets
• Execute on automation and drive adoption of global tools and systems delivery

Senior Manager – Case Law Content Expansion

• Providing hands-on technical leadership through coding, reviews, troubleshooting, and support for complex engineering challenges.
• Mentor, coach, and develop engineers, helping them grow their skills and careers
• Leading the design, architecture, development, deployment, and support of complex software solutions and product features
• Defining and communicating technical direction in alignment with product goals and broader business priorities
• Partnering with Product and cross-functional stakeholders to refine requirements, guide discovery, and translate business needs into practical technical solutions
• Ensuring software is high quality, secure, scalable, reliable, performant, maintainable, and well documented
• Driving strong engineering practices including clean code, code reviews, testing, AI use, CI/CD, and continuous improvement
• Leading planning, estimation, sprint execution, and delivery discussions, helping the team balance speed, quality, and long-term sustainability

Software Engineering Lead

Customer Success Manager

• Drive renewals across the LATAM region
• Ensure customer satisfaction and high NPS through faculty and student engagement
• Drive customer outcomes through usage, adoption, and strong implementation
• Be the trusted partner for our customers
• Build engagement plans for key accounts
• Review plans for alignment during the year
• Develop creative initiatives to strengthen satisfaction and increase usage
• Monitor adoption metrics and proactively track usage
• Monitor the renewals pipeline and targets
• Identify risks early and develop plans to strengthen satisfaction and usage
• Identify upsell and cross-sell opportunities

Academic Success Manager

Administrative Assistant

• Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers.
• Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time.
• Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce.
• Representing an assigned product line that may overlap with other sales teams’ territories, as applicable.
• Working within territory, account, product, service, or sales processes of limited complexity.
• Informing customers of new product and service introductions, pricing, and relevant updates.
• Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution.
• Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans.
• Performing all other duties as assigned.

Customer Administrative Specialist

• Support Account Managers with account management activities that drive customer engagement, usage, retention, growth, and strategic account execution.
• Conduct targeted customer outreach, including power user, dormant user, and system administrator campaigns, to gather feedback, increase usage, support training needs, share resources, and strengthen agency engagement.
• Prepare quarterly usage reports, account review materials, presentation updates, and account documentation to support sales team preparation and customer engagement.
• Coordinate customer training and adoption activities by partnering with educational advisors, scheduling recurring training opportunities, sending reminders, supporting meeting logistics, and assisting with large ID rollouts.
• Execute outreach campaigns across Eloqua, LinkedIn, social media, and account-based marketing channels with personalized messaging and relevant offerings for target agencies.
• Support new business development and prospecting campaigns in partnership with Account Managers and Business Development representatives, including target program identification and opportunity development.
• Manage selected sales opportunities from prospecting through handoff, including lower-revenue account follow-up, opportunity development, and coordination with the appropriate account owner.
• Assist with product-focused campaign activity for solutions such as Jail Booking, Accurint TraX, and related offerings by identifying account fit, supporting trials, increasing product awareness, and driving adoption outreach.
• Monitor GovWin, SAM, GSA, and related resources for proposal requests, market research, capture opportunities, competitor information, renewal activity, buying-season support, and potential upsell opportunities.
• Learn product capabilities and demonstration skills for solutions such as Accurint Virtual Crime Center and Accurint TraX to support customer meetings, sales conversations, and engagement activities.
• Shadow discovery calls, customer meetings, demonstrations, and sales conversations to build knowledge of consultative selling, public safety workflows, customer needs, and internal sales processes.
• Accurately track outreach, sales activity, campaign progress, customer engagement, and opportunity updates using company systems.
• Maintain awareness of public safety market trends, customer needs, competitive dynamics, product capabilities, and internal sales processes to support continued development into a direct sales role.
• Perform all other duties as assigned.