Ritchie Bros.

Account Manager

• proactively prospecting and cold calling new customers
• managing existing accounts
• selling various multi-channel solutions
• sourcing new business
• maintaining existing accounts and growing sales
• understanding customer needs
• negotiating and closing deals in collaboration with internal stakeholders
• developing assigned territory by building and maintaining the Playbook

Territory Manager

Full-stack Engineer

• Deliver high quality software efficiently
• Provide technical leadership
• Write high quality, testable and easily maintainable code in a variety of languages (APEX/SOQL, Java, SQL, Javascript, HTML, CSS)
• Perform code reviews and provide feedback to other development team members
• Perform systems maintenance tasks
• Lead and mentor team members in technical and procedural aspects of software development
• Work with Product Owners in turning high-level business requirements into technical tasks and contribute to estimation
• Work with all internal technical stakeholders (QA, System Integrators, Solutions Architects) to ensure product quality and reliability in production environments
• Lead Software Development activities in an Agile workflow with Scrum, backlog grooming, retrospectives
• Stay up to date on technical functionality, new releases and features that are both part of the platform and larger ecosystem. Identify and define opportunities to leverage those technologies for the betterment of software products and the Ritchie Bros. business
• Work regular business hours remotely or onsite in Burnaby, BC
• Some on-call after hours support may be required and must be available for critical production support incidents
• Lifting moderately weighted computer equipment and peripherals from time to time

Senior Software Engineer

Account Executive

• Selling multi-channel solutions within the assigned territory
• Identify geographic areas and sectors that are areas of opportunity
• Grow sales with new business
• Develop a strategy and plan for securing potential customers
• Building, maintaining, and updating Playbook on a frequent basis
• Ensuring proper execution of sale through coordination with “Win Team” to fully service accounts including: sales support, operations, administrative, valuations and field marketing.

Territory Sales Representative

Payroll

• The Supervisor, Payroll implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
• Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.
• Process bi-weekly payroll, including inputting data.
• Answer employee questions regarding their benefit accruals.
• Prepare general entries.
• Monitor and verify tax deposits and returns.
• Audit payroll records.
• Calculate hours worked from timesheets, production records, or individual timecards.
• Input data to the payroll system, including employee name, days worked, overtime earnings if any, date, gross pay, deductions, required withholdings, and net earnings.
• Ensure compliance with country-specific payroll legislation, tax requirements, labor laws, and reporting obligations.
• Monitor payroll controls and implement process improvements to enhance efficiency, accuracy, and compliance.
• Assist in the preparation and distribution of paychecks.
• Other duties as assigned.

Payroll Supervisor

Customer Specialist

• Responsible for the first escalation point within the Customer Asset Management team
• Resolve complex situations that require advanced level of troubleshooting
• Review processes for improvements with Supervisor
• Step in when the Supervisor is unavailable
• Coordinate with other departments to ensure customer satisfaction

Senior Customer Asset Management Specialist

Technical Account Manager

• Act as the primary point of contact, building strong partnerships, understanding client objectives, and conducting regular reviews to ensure satisfaction and value realization
• Drive upselling, cross-selling, and expansion opportunities while proactively managing renewals and executing strategic account plans
• Oversee onboarding and technical setup, collaborating with internal teams to deliver tailored data solutions
• Own and resolve client issues, ensuring timely coordination, clear communication, and proper follow-up
• Monitor account health, analyze data usage, and provide performance insights and KPI reporting
• Support renewals, contract updates, and negotiations while ensuring accuracy of commercial terms and invoicing
• Act as the voice of the customer, contributing to account strategy, product feedback, and customer success initiatives
• Perform other related duties as assigned

Director

• Build and maintain strong brand trust with designated accounts.
• Understand the products, services, and tools customers use to operate their business.
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
• Monitor the performance of key accounts and facilitate timely interventions.
• Manage customer expectations and satisfaction.
• Identify and present opportunities that generate revenue or create efficiencies.
• Handle client queries and find innovative solutions to solve complex customer problems.
• Understand how to be an effective listener and act given the customer feedback provided.
• Provide superior customer service and adhere to IAA’s Customer Care Values.
• Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
• Establish efficient communication methods and liaisons between key customers and internal departments.
• Flexible and willing to perform other tasks as assigned.

Strategic Accounts Director

Marketing

• Responsible for developing solution-based marketing plans for various segments of the organization.
• Identifies target audiences, create awareness, and generate supply by implementing and overseeing marketing tactics such as events, field outreach, email, direct mail, telemarketing, digital and social media with the objective of driving opportunities and accelerating sales cycles for prospects and existing sellers.
• Establish, develop, design and maintain core marketing operations practice guide and processes to support collaboration and communication throughout the marketing team.
• Leads the prioritization and approval process of all our in-house projects including troubleshooting delays in project execution.
• Ensure the coordination of auction plans & campaigns within the marketing organization.
• Partner with internal departments to develop and implement pipeline acceleration programs to penetrate both existing and new sellers in Canada.
• Support development and utilization of marketing campaign collateral and content.
• Support content marketing strategy to increase engagement with new and existing accounts.
• Perform other duties as assigned.

Field Marketing Manager

Engineering Manager

• Hire, retain, manage, mentor, inspire and enable a team of software engineers and QA engineers to achieve maximum productivity.
• Create an environment where creative engineering team members find joy shipping business value daily.
• Foster a culture of collaboration, innovation, and continuous learning within the team.
• Focus on understanding the full team lean value stream and manage and monitor performance and waste within that value stream.
• Identify and implement improvements in workflows, tools, and processes to enhance team productivity by promoting lean development methodologies to maximize efficiency and minimize waste.
• Partner with Staff Engineers and Product Management to come up with realistic design proposals and development schedule. Break down a large body of work into multiple phases of development tasks.
• Partner with Product Management to develop a lean backlog that matches senior leadership expectations for daily release and small story size.
• Build skillsets within the team through partnership with Engineering Enablement teams and assure team members have the skills and tools necessary to achieve their team mission.
• Accurately assess each engineer’s capability and capacity, set clear goals and expectations while providing regular feedback and performance reviews.
• Exercise judgment in evaluating business urgencies and priorities, adjust team resources to achieve better results.
• Oversee the design, development, testing, and deployment of e-commerce platform features and enhancements.
• Perform other duties and responsibilities as assigned in support of organizational priorities.

Manager, Software Engineering

• Lead the design, development, and deployment of services, APIs, and integrations, with a focus on scalability, reliability, and performance.
• Ensure code quality and implement strategies to safely and reliably make changes to production systems frequently.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Mentor and support the growth of junior and intermediate engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews, and participate in hiring initiatives.
• Stay up to date on industry trends and emerging technologies, bringing innovative solutions to the team.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Influence and publishing within the organization and industry to effect positive changes in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.
• Perform other duties and responsibilities as assigned in support of organizational priorities.

Senior Staff Software Engineer

• Lead the design, development, and deployment of high-performing, scalable mobile applications that meet business objectives and customer needs.
• Define and drive the technical vision and architecture for e-commerce Mobile Products, with a focus on both Native and Hybrid applications.
• Provide technical leadership in Native and Flutter development, native integration, and mobile app performance optimization.
• Ensure code quality, while ensuring strategies to safely and reliably make changes to production systems frequently.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Mentor and support the growth of junior, intermediate and Senior engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Drive performance optimization efforts for Native and Flutter apps and integrations to deliver a smooth user experience.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews and participate in hiring initiatives.
• Stay ahead of industry trends and emerging technologies, introducing innovative solutions to enhance our mobile platform.
• Influence and publish within the organization and the industry to effect positive change in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.

Staff Software Engineer

• Lead the design, development, and deployment of services, APIs, and integrations, with a focus on scalability, reliability, and performance.
• Ensure code quality and implement strategies to safely and reliably make changes to production systems frequently.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Mentor and support the growth of junior and intermediate engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews, and participate in hiring initiatives.
• Stay up to date on industry trends and emerging technologies, bringing innovative solutions to the team.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Influence and publishing within the organization and industry to effect positive change in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.
• Perform other duties and responsibilities as assigned in support of organizational priorities.

Customer Support

• Identify and purchase salvage on behalf of IAA
• Provide competitive bids on salvage to maximize auction profits
• Verify correct title documents for sale
• Mentor new CSR’s and assist in escalated customer service situations
• Perform management duties in absence of Supervisor or Manager
• Work with provider management to resolve disputes

Bidfast Specialist, Customer Service

Security Engineer

• Oversee day-to-day security monitoring, detection, and response activities, ensuring high-quality investigations and timely remediation of security events and incidents.
• Act as the go-to escalation resource for analysts, providing hands-on guidance for complex investigations and ensuring consistency and depth in investigative outcomes.
• Lead and coordinate complex security incidents end-to-end, while acting as a liaison between leadership and the SOC.
• Lead SIEM-driven operations and continuously improve detection capabilities through use-case development, tuning, telemetry optimization, and enhanced coverage across security domains.
• Break down strategic cybersecurity objectives into actionable workstreams, track progress, remove blockers, and ensure successful execution of team initiatives.
• Create and refine incident response playbooks, SOPs, and automation opportunities to improve consistency, efficiency, and scalability of operations.
• Track key operational metrics (MTTD, MTTR, alert fidelity) and conduct advanced threat analysis to inform decisions, strengthen defenses, and continuously improve security posture.

Lead Cybersecurity Engineer

• Lead the design, development, and deployment of services, APIs, and integrations, with a focus on scalability, reliability, and performance.
• Ensure code quality and implement strategies to safely and reliably make changes to production systems frequently.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Mentor and support the growth of junior and intermediate engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews, and participate in hiring initiatives.
• Stay up to date on industry trends and emerging technologies, bringing innovative solutions to the team.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Influence and publishing within the organization and industry to effect positive change in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.