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Customer Service Representative
Ritchie Bros.Customer Service Representative providing exceptional customer service for IAA Holdings. Role includes answering inquiries and processing payments while working remotely in the U.S.
Posted 7/1/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $19 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills, with a strong ability to communicate effectively across departments and manage document requests. Proficient in data entry and adaptable to new technologies, ensuring a positive experience for customers in high-pressure situations.
Highest-signal resume keywords
Customer ServiceData EntryDocument OrganizationTeam CollaborationAdaptability to Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument OrganizationKeyboarding Skills
Soft Skills
Customer ServicePositive AttitudeFriendly PersonalityPatienceTeamwork
Tools & Technologies
Computer Software
Industry Keywords
Customer InteractionIn-Person ExperienceHigh-Pressure Situations
About the role
Key responsibilities & impact- Provide exceptional customer service
- Answer inquiries and process payments
- Organize and file documents
- Communicate with different departments and customers for document requests
- Ensure superior customer service is delivered
- Support the safety commitment by taking responsibility for safety
Requirements
What you’ll need- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed.
Benefits
Comp & perks- medical, dental, vision, and basic life insurances
- 401k plan with 100% match for the first 4% contributed
- 15 days of PTO each year