Senior IT Engineer

Senior IT Engineer ensuring a frictionless, secure experience while maintaining Ro's internal systems. Collaborating with other technology teams to enhance healthcare delivery.

Posted 7/2/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $128,400 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in endpoint management across macOS, Windows, ChromeOS, and VDI platforms, with a strong focus on automation using no-code/low-code tools and infrastructure-as-code methodologies. Proficient in cloud provisioning and security practices, ensuring optimal performance and user experience.

Highest-signal resume keywords

Endpoint Management (MDM, BYOD, MAM)Scripting/Coding (Bash, Python, Okta Workflows)Infrastructure-as-Code (IaC, Terraform)AI Coding Assistants and Agentic ToolingCloud Provisioning (AWS, Azure, GCP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementScriptingInfrastructure-as-CodeCloud ProvisioningSoftware Packaging and DeploymentAutomationTroubleshootingSecurity PracticesAPI InteractionNo-Code/Low-Code Tools

Soft Skills

Team PlayerAdaptabilityProblem-SolvingCollaborationCommunication

Tools & Technologies

TinesOkta WorkflowsGitHubOsquerySantaAI Coding AssistantsVDI Environment

Industry Keywords

Zero Trust StrategyIT HygieneOperational TasksUser ExperienceRisk Management

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformMacOSPythonTerraform

About the role

Key responsibilities & impact

Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
Administer enterprise browser policy, extension management, and secure defaults across the fleet
Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity
Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it
Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa
Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets
Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
Fully own project implementation plans and schedules
Provide support to issues escalated to the IT Engineering team
Participate in on-call rotation approximately every 6 weeks

Requirements

What you’ll need

5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale
Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows
Experience packaging and deploying software idempotently for seamless deployments
Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line
Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform
Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate
Ability to move quickly, learn new technologies, and adopt new tooling as it emerges
Passion for building and maintaining a superior IT hygiene posture and user experience
Strong team player - we cross-train and level up together
Excellent troubleshooting skills

Benefits

Comp & perks

Competitive equity and benefits package