rockITdata

Learning and Development

• Lead the design, development, and maintenance of instructor-led, virtual, and self-paced training programs supporting enterprise healthcare technology implementations.
• Develop curriculum, facilitator guides, participant guides, job aids, quick reference materials, user manuals, and other learning resources.
• Partner with subject matter experts, Business Analysts, engineers, and Government stakeholders to translate technical requirements into effective learning content.
• Conduct training needs assessments and develop learning strategies that support organizational readiness and technology adoption.
• Coordinate training schedules, instructor assignments, learning logistics, and course delivery activities.
• Deliver instructor-led training sessions, virtual workshops, demonstrations, and train-the-trainer programs as required.
• Evaluate training effectiveness through assessments, surveys, and learner feedback while recommending continuous improvements.
• Collaborate with Organizational Change Management and Communications teams to align training initiatives with stakeholder engagement strategies.
• Maintain training documentation, course materials, learning management records, and curriculum updates throughout the project lifecycle.
• Recommend innovative instructional technologies and adult learning techniques that improve learner engagement and knowledge retention.

Training Lead – Instructional Designer

Data Engineer

• Design and maintain enterprise reporting architecture supporting program management, operational reporting, and executive dashboards.
• Develop scalable data models, reporting frameworks, and business intelligence solutions using industry best practices.
• Collaborate with business stakeholders to define reporting requirements, key performance indicators (KPIs), and data visualization strategies.
• Design and optimize SQL queries, stored procedures, and data pipelines supporting enterprise reporting initiatives.
• Develop executive dashboards and interactive reports using Power BI, Tableau, or similar business intelligence platforms.
• Ensure reporting accuracy through data validation, quality assurance, and data governance processes.
• Partner with Data Analysts, Business Analysts, and technical teams to identify new reporting opportunities and improve data accessibility.
• Maintain technical documentation, data dictionaries, reporting standards, and architectural diagrams.
• Support executive governance meetings by providing reporting solutions and analytical insights that inform strategic decision-making.
• Recommend continuous improvements to reporting architecture, data integration processes, and business intelligence capabilities.

Data / Reporting Architect – Federal Health

Communications

• Develop and execute communication strategies supporting enterprise healthcare modernization initiatives.
• Create executive briefings, newsletters, implementation updates, presentations, fact sheets, FAQs, and other communication materials.
• Prepare stakeholder communications supporting system deployments, organizational readiness, and technology adoption.
• Collaborate with Organizational Change Management, Training, and Program Management teams to ensure consistent messaging across all project activities.
• Draft executive correspondence, leadership talking points, customer announcements, and internal communications.
• Coordinate communication schedules, publication calendars, and distribution plans for project deliverables.
• Support stakeholder engagement activities by developing communication products for meetings, workshops, demonstrations, and outreach events.
• Review, edit, and proofread communication materials to ensure consistency, accuracy, and adherence to organizational standards.
• Monitor communication effectiveness and stakeholder feedback while recommending improvements to communication strategies.
• Maintain communication documentation, templates, branding standards, and content repositories throughout the project lifecycle.

Communications Specialist

Business Analyst

• Manage action items, meeting minutes, decision logs, and deliverable review cycles
• Maintain program artifacts, schedules, trackers, briefings, risk registers, issue logs, and dependency logs
• Run personnel clearance, credentialing, badging, onboarding, and access-coordination status reporting and escalation
• Support governance reviews, readiness trackers, and executive status materials

Program Management Analyst – Federal Health

Scheduler

• Develop and maintain the Integrated Master Schedule (IMS) for complex, multi-year VA programs using MS Project or equivalent tools
• Coordinate inputs from multiple project managers, functional leads, and external partners to ensure accurate schedule alignment and dependency tracking
• Identify and resolve schedule conflicts, resource constraints, and critical path risks
• Conduct regular schedule status reviews with VA stakeholders and internal delivery teams
• Support integrated project planning, Earned Value Management (EVM), and reporting to ensure schedule adherence and performance tracking
• Generate and present schedule status reports, dashboards, and recommendations to senior leadership
• Incorporate Agile, Waterfall, or hybrid delivery methods into scheduling as applicable
• Ensure compliance with VA PMAS, TMS, and other federal delivery frameworks

Integrated Master Scheduler – VA Program

Data Scientist

• Develop robust data pipelines for acquiring, cleaning, and preprocessing large-scale datasets from various sources.
• Conduct comprehensive exploratory data analysis to uncover patterns, trends, and insights within the data.
• Design, develop, and deploy predictive models using advanced machine learning algorithms and techniques.
• Build scalable and efficient software solutions for deploying machine learning models into production environments.
• Establish monitoring mechanisms to track the performance of deployed models and identify opportunities for improvement.
• Collaborate closely with cross-functional teams including data engineers, software developers, and business stakeholders.

Full Stack Data Scientist

Technical Writer

• Create, edit, and maintain technical, scientific, and graphical documentation for a variety of audiences.
• Review documents for grammar, formatting, clarity, consistency, and logical accuracy.
• Identify technical inconsistencies and collaborate with authors to resolve issues before publication.
• Translate complex technical and scientific concepts into clear, concise, and easy-to-understand content.
• Coordinate with subject matter experts, authors, and project teams to gather, review, and incorporate feedback.
• Compile, reconcile, and resolve document comments from multiple reviewers to produce publication-ready deliverables.
• Develop and maintain user guides, technical manuals, reports, presentations, and other supporting documentation.
• Utilize word processing, spreadsheet, graphics, and scheduling software to produce high-quality documentation.
• Ensure all documentation complies with organizational, customer, and quality standards.
• Manage multiple documentation projects while meeting deadlines in a fast-paced environment.

Senior Technical Writer, Editor

Technical Project Manager

• Lead and direct large-scale technology deployments for federal healthcare programs, ensuring timely delivery, quality execution, and compliance with stringent government security standards.
• Collaborate directly with federal clients, stakeholders, and internal teams to develop and execute strategic technology roadmaps aligned to mission-critical objectives.
• Ensure adherence to federal cybersecurity standards (e.g., FedRAMP, NIST 800-53, CMMC), compliance, and governance frameworks.
• Mentor, coach, and provide guidance to project managers, technical leads, and cross-functional teams.
• Manage program budgets, resource allocation, risk management, and vendor relationships.
• Provide executive-level communications, reporting, and presentations to senior government leadership and internal executives.

Senior Federal Health Technical Project Manager

Business Intelligence Developer

• Support data-driven decision-making by delivering actionable insights, performance metrics, and reporting solutions
• Partner closely with leadership to develop and maintain reports and dashboards
• Analyze data sets, deliver insights, and make recommendations to improve business performance
• Work collaboratively with Business Intelligence (BI) colleagues to facilitate efficient data collection and reporting
• Drive standardization, quality and automation of data and metrics

Business Intelligence Analyst

Project Manager

• Lead and manage delivery activities across one or more federal task orders, ensuring projects remain on schedule, within scope, and aligned with customer expectations.
• Serve as the primary point of contact for assigned deliverables, coordinating efforts across internal teams, stakeholders, and federal customers.
• Support strategic business process improvement initiatives by identifying opportunities to enhance operational efficiency, compliance, and delivery effectiveness.
• Contributes to the development and maintenance of project schedules, cost frameworks, status reporting, and documentation for current and future federal programs.
• Collaborate closely with the Deliverables Manager, Program Leads, and cross-functional teams to define project scope, timelines, resource requirements, and deliverable expectations.
• Develop and maintain ad hoc reports, dashboards, and tracking documentation to support internal reviews and ensure federal compliance requirements are met.
• Monitor project risks, identify potential issues proactively, and implement mitigation strategies to support successful program execution.
• Facilitate effective communication between stakeholders, leadership, and project teams to ensure transparency, accountability, and alignment throughout the project lifecycle.
• Support continuous improvement initiatives and contribute to the development of best practices across program management operations.

Junior Project Manager

QA Engineer

• Validate and test integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment.
• Ensure that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.
• Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce.
• Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSight.
• Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities.
• Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time.
• Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions.
• Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents.
• Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation.
• Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems.
• Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows.
• Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments.
• Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation.
• Support infrastructure validation for CloudFormation or CDK deployments.
• Participate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow.
• Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance.
• Identify, document, track, and retest defects through resolution.

Integration Tester

Cloud Engineer

• Develop and maintain AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce
• Build and optimize the real-time data pipeline from Amazon Connect through Kinesis to downstream consumers (Bedrock, Salesforce, Verint, QuickSight)
• Extend the existing Lambda-to-Salesforce integration from post-call writes to near-real-time delivery during live calls for the AI Coaching capability
• Implement Salesforce Platform Events or Streaming API integrations to push coaching prompts to agents in real time
• Develop the Lightning Web Component (LWC) that renders AI coaching prompts within the agent’s Salesforce workspace, displaying contextual cards for compliance alerts, recommended actions, and knowledge suggestions
• Configure Amazon Lex bot intents, slot types, and fulfillment logic for the IVR Call Taking virtual agent, connecting Lex to Bedrock Agents for complex fulfillment
• Build the post-call summarization pipeline: Contact Lens transcript → Bedrock inference → Guardrails validation → Salesforce case record write
• Integrate AI-generated summaries, call metadata, and quality scores with Verint for quality management alignment
• Configure CloudWatch alarms, anomaly detection for call reason spike detection, and operational monitoring dashboards
• Implement infrastructure-as-code using CloudFormation or CDK for all new AWS resources, ensuring reproducible deployments across Dev, Test, UAT, and Production environments
• Follow DevSecOps practices: code version control in CodeCommit, automated unit testing, security-focused code reviews, and CAB-approved deployment processes via ServiceNow
• Collaborate with the Security Engineer to ensure all integrations enforce TLS 1.2/1.3 encryption, IAM least-privilege access, and SIEM-compatible logging

AWS Developer

Data Analyst

• Oversee data migration deliverables across planning, execution, and tracking to ensure timelines, quality standards, and dependencies are met.
• Manage data migration testing deliverables, including coordination of test cycles, issue tracking, and validation readiness to support successful go-lives.
• Facilitate clinical validation activities by coordinating with CMIO stakeholders to review and validate Data Collection Workbooks (DCWs).
• Drive program process development by designing, documenting, and continuously improving workflows and standard operating procedures to support program execution.
• Coordinate cross-functional stakeholders (clinical, technical, and program teams) to ensure alignment on deliverables, risks, and milestones.
• Track and report program progress, proactively identifying risks, issues, and mitigation strategies related to data migration and validation efforts.