RXO, Inc.

Business Development Rep

• Lead national sales strategy for RXO’s Customs Brokerage solutions, focusing on new business generation, strategic partnerships, and expansion of existing accounts.
• Identify, build, and close revenue-generating opportunities across industries including retail, manufacturing, automotive, energy, technology, and e-commerce.
• Serve as the primary commercial subject-matter expert on U.S. import, export, FTZ, bonded warehouse, and international customs requirements.
• Develop customized, compliance-driven solutions for prospective and existing customers—including tariff mitigation models, FTZ/warehouse programs, elections, and duty recovery strategies.
• Collaborate with operations leadership to ensure customer onboarding, SOP development, and integration into RXO systems are seamless and efficient.
• Stay ahead of regulatory changes (Section 301, 232, IEEPA, EO-driven reciprocal tariffs, CARM, USMCA, global trade measures) and translate them into commercial opportunities for customers.
• Design and present customer proposals, pricing models, trade compliance programs, and value-driven business cases that support long-term growth.
• Build and maintain strong relationships with key decision-makers—importers, exporters, procurement teams, compliance officers, logistics managers, and executives.
• Partner with marketing and product teams to enhance customs service offerings, develop training content, and promote RXO’s expertise in the marketplace.
• Represent RXO at trade events, industry forums, and customer strategy meetings, positioning RXO as a leader in customs and trade compliance.
• Support and mentor internal teams, fostering collaboration between sales, brokerage operations, and product development.

Director, Business Development – Customs Brokerage

Director

• Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities
• Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations
• Own and lead the regulatory compliance program, ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws
• Establish and maintain audit-ready processes, including internal controls, documentation standards, and broker compliance oversight
• Serve as the accountable leader for compliance risk management, proactively identifying, mitigating, and resolving regulatory risks and escalations
• Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution
• Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery
• Identify and develop new business opportunities, leveraging market insights and internal collaboration to expand RXO’s customs brokerage offerings
• Drive a culture of continuous improvement, focusing on productivity, service quality, and operational discipline
• Lead, develop, and mentor team members, building a high-performing, accountable, and collaborative organization across distributed teams
• Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position
• Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes

Director, Customs Brokerage

Solutions Engineer

• Collaborate with architects, other systems engineers, project managers, systems administrators, and operations analysts to design, code review, troubleshoot and implement solutions
• Evaluate and optimize process and logic patterns, database structure, data storage methods and operating environment interfaces that effectively satisfy business requirements and quantifiable measures; develop appropriate programs and systems documentation according to established department standards
• Evaluate new technologies for inclusion in developed software solutions; introduce new industry standards and techniques that deliver improved software solutions; guide software engineers.
• Design, develop, and unit test IBM B2bi, SFG, SSP by utilizing techniques in engineering, and mathematical analysis to lead efforts for customers and system upgrades
• Train team members on advanced development concepts and organization standards
• Conduct thorough testing, perform root-cause analysis and provide L2/L3 support for integration issues in a multi-platform production environment
• Create and maintain comprehensive technical documentation, including data mappings, interface specifications, and process flows, ensuring adherence to best practices and security protocols
• Implement solutions using message queues like IBM MQ, RabbitMQ, Kafka, or cloud messaging services to ensure efficient and reliable asynchronous communication and data processing

Integration Engineer, EDI/API

Backend Engineer

• Lead the design and development of full stack applications using .NET 8, C#, and ASP.NET Core
• Provide technical leadership across backend services, APIs and frontend applications (React/Angular)
• Translate business and technical requirements into scalable, maintainable solutions
• Drive architectural decisions including service design, communication patterns and data modeling
• Coordinate sprint execution and technical direction with offshore development teams
• Guide data strategy across relational (SQL Server) and NoSQL (Couchbase) environments
• Ensure performance, scalability, security and reliability across systems
• Establish and enforce best practices around CI/CD, testing and observability
• Support centralized logging and monitoring practices to improve system visibility and troubleshooting
• Mentor engineers, lead code reviews and promote long-term code quality and maintainability
• Champion responsible use of AI-assisted development while maintaining engineering standards

Senior .NET Software Engineer

Client Services Representative

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Lead Account Manager, Client Services

Operations

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Operations Manager – Last Mile

• Monitor, track, and evaluate LCC carrier performance to key performance indicators (KPIs) and metrics
• Responsible for leading LCC carrier management to establish countermeasures and improvement plans are created and executed and follow up with carrier regarding progress being made to these countermeasures
• Lead on-site LCC carrier activities to include 12 – 16 by 5 coverage for all issues not limited to natural disasters, operation shutdowns, business continuity plans, etc.
• Create standardized work procedures (SOS/JES) for LCC activities
• Educate, train, and monitor LCC carrier execution to standardized work
• Perform process audits and lead various carrier performance reviews
• Provide reporting for LCC performance metrics to appropriate leadership
• Work with the customer to establish strategies for continuous improvement of the consolidation centers
• Lead value stream mapping activities and create LCC process flow diagrams
• Review weekly logistics consolidation center invoice submission for validity and first level approval of invoices in excess of $330K/week and $17M/year
• Identify cost savings of $100K/annual in LCC projects
• Participate in network carrier transitions that consist of weeklong assignments away from home
• Work across two shifts with LCC Operations ending at 1830 EST at least one afternoon/evening per week

Field Operations Manager

Manager

• Responsible for day-to-day claim activity of third-party claims submitted by claimants, customer markets, operations, legal, etc., for ultimate settlement and disposition
• Communicate with customers, contractors, employees, business partners, and insurance representatives to obtain information and answer questions concerning claims and incidents
• Maintain and update claim files and database system utilizing the Last Mile CLM Claim System to compile and file insurance records
• Monitor independent contract carriers and report on compliance issues pertaining to indemnification, required insurance, additional insured status, insurance coverage exclusions/omissions
• Report compliance issues and breaches to compliance team, local leadership, and management to alert of potential exposure to RXO and potential financial implications

Claims Manager

Recruitment

• Own the full-cycle recruitment process across Last Mile and Freight Forwarding, delivering against TA scorecard expectations and business hiring plans
• Partner with senior leaders to develop and execute proactive recruiting strategies, building pipelines for both immediate and future talent needs
• Manage a high-volume, diverse requisition load (20–40 openings), including operations, field, and professional roles
• Lead regular business partner meetings, providing market insights, talent trends, and guidance on recruiting strategy while delivering clear updates to senior leadership (RVPs, BU Presidents)
• Own the offer process, including compensation recommendations, offer delivery, and negotiations in partnership with HR and business leaders
• Partner closely with HR and cross-functional teams to resolve complex hiring challenges, escalating appropriately and driving solutions with minimal oversight
• Proactively source and pipeline passive candidates using advanced sourcing techniques and tools (LinkedIn, Indeed, and other platforms)
• Serve as a subject matter expert on recruiting processes and ATS best practices, ensuring strong requisition management and data integrity

Senior Recruiter

Manager, Last Mile Operations

• Assign work activities and monitor group activities
• Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements
• Monitor and maintain availability of tools, materials and supplies
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Manage inventory, including monitoring levels and performing merchandise reconciliation
• Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Supervisor, Last Mile Operations

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement
• Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
• Proactively manage customer service metrics to drive an excellent customer experience
• Provide guidance, training and performance management to employees while developing talent through continuous coaching
• Establish and maintain effective, collaborative work relationships both internally and externally
• Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
• Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
• Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

Director, Market Operations

Collections

• Manage high revenue accounts by analyzing and resolving issues driving delinquency.
• Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
• Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
• Work with cross functional departments for resolution on root causes.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Reconcile accounts on a routine basis to ensure credits and payments align with invoicing and work with internal and external customers to collect and resolve.
• Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.

Collections Analyst

• Lead strategic sales initiatives to drive growth for Managed Transportation and Dedicated Transportation business unit.
• Utilize experience to expand the business into multiple geographies and industries while evaluating and implementing sales initiatives to improve win rates.
• Partner with the Vice President for Solutions & Strategy to execute the annual sales plan including establishment of sales objectives.
• Build a pipeline and obtain sales growth goals, working to meet expectations of $10MM in gross revenue and $1.5M in EBITDA.
• Successfully manage customer needs to meet objectives of the company's overall business plans.
• Identify and develop new customers for Dedicated & Managed Solution Transportation products and services.
• Analyze/evaluate the effectiveness of current sales methods, costs, and results.