Senior Specialist, Sales Operations/Support

S&P Global

. Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.

Posted 5/23/2026full-timeGurugram • 🇮🇳 IndiaSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaSclient retentiondeal negotiationaccount planningbilling coordinationrevenue forecastingup-sellingcross-sellingdata managementreporting

Soft Skills

communicationinfluencingcritical thinkingproblem-solvingattention to detailinnovationinitiativecollaborationmotivationclient relationship building

Tools & Technologies

SalesforceExcelPowerPointenablement toolsdata reporting tools

Industry Keywords

customer retention frameworkstakeholder coordinationrenewal negotiationsmarket trendscompetitor analysisSaaS business environmentclient-facing experiencesales supportenablement background

About the role

Key responsibilities & impact

Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.
Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process, including account planning, deal preparation, and billing coordination for complex and high-risk accounts.
Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service.
Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes.
Monitor market, competitor, and account trends, advising on deal strategy and escalating internally as necessary.
Deliver regular revenue forecast updates on assigned accounts, identifying and escalating potential risks or concerns.
Drive the adoption and utilization of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for up-selling and cross-selling.
Continuously develop and refine expertise related to the company’s operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.
Provide back-up support for team leads and management, and complete other assignments as required and/or assigned.
Build strong relationships across teams, promote innovation, and foster a collaborative, inclusive culture.
Promote fun and a positive work culture—bring energy, collaboration, and motivation to your team.

Requirements

What you’ll need

Bachelor’s degree or 3+ years of professional experience in SaaS or a similar business environment
Proven commitment to excellence, solving complex challenges, and delivering results with a positive, "can do" attitude
Strong communication and influencing skills with the ability to communicate effectively at all levels—internally and externally
Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency
Self-starter who takes initiative, brings ideas to life, and drives independent execution
Passion for continuous improvement and curiosity to explore new ways of working
English fluency
Client-facing experience, preferably with retention & negotiation experience
Sales, Support, or Enablement background preferred
Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools

Benefits

Comp & perks

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.