Salute

Manager

• Serve as the primary point of contact for tenants
• Address and resolve tenant complaints and issues promptly
• Coordinate and oversee tenant move-ins and move-outs
• Ensure compliance with lease agreements and property rules
• Schedule and oversee regular maintenance and repairs
• Conduct regular property inspections to ensure safety and compliance
• Manage relationships with contractors and vendors
• Implement preventive maintenance programs
• Develop and execute marketing strategies to attract new tenants
• Oversee the leasing process, including showing properties, screening applicants, and negotiating lease terms
• Prepare and manage annual budgets for each property
• Monitor and control operating expenses
• Collect rent and other fees from tenants
• Prepare financial reports and statements for property owners
• Ensure properties comply with local, state, and federal regulations
• Handle legal matters related to property management, including evictions and lease enforcement
• Supervise and provide leadership to property staff, including leasing agents and maintenance personnel
• Conduct performance reviews and provide training and development opportunities
• Foster a positive and productive work environment

Property Manager

General

• Serve as the onsite technical resource for all mechanical infrastructure systems and equipment, with an emphasis on practical field operation.
• Ensure cross-functional collaboration between the local facility team and applicable regional or global teams.
• Contribute to and maintain the site’s mechanical safety program.
• Develop and maintain all mechanical-related procedures, including EOPs, SOPs, MOPs, and drills, ensuring documentation aligns with client and Salute standards.
• Plan, author, and approve work procedures covering mechanical troubleshooting, repair, retrofit, and maintenance activities, with emphasis on personnel and operational risk mitigation.
• Conduct or oversee hands-on troubleshooting, repair, retrofit, and maintenance of mechanical equipment and systems.
• Oversee mechanical system configurations, upgrades, and component replacements to maintain system integrity and ensure compliance with best practices and change-control processes.
• Provide QA/QC oversight of construction and maintenance activities related to mechanical systems.
• Lead and/or participate in root-cause analysis activities related to mechanical system performance or incidents.
• Manage vendor relationships for mechanical maintenance and retrofit work.
• Provide feedback on global mechanical maintenance strategies and system design improvements.
• Ensure all mechanical operations, retrofits, and maintenance activities comply with safety, regulatory, and client requirements.
• Participate in audits, risk assessments, and compliance reviews, identifying deficiencies and implementing corrective actions.
• Support incident investigations, develop after-action documentation, and track improvement initiatives.
• Review and approve mechanical designs, specifications, and shop drawings to verify adherence to standards and operational readiness.
• Evaluate new mechanical technologies, materials, and systems for efficiency and sustainability improvements.
• Track and document equipment trends, performance data, and service reports to identify opportunities for reliability and process improvements.
• Partner with project management teams to ensure new installations meet lifecycle and maintainability standards.
• Provide training to Critical Facility Engineers (CFEs) and cross-functional teams on mechanical systems, equipment, procedures, and updates.
• Develop and deliver technical training materials covering mechanical, fire/life safety, and industrial water systems.
• Mentor on-site staff to strengthen mechanical competency and operational safety awareness.
• Collaborate with client representatives and internal teams to align procedures, training programs, and reporting processes.
• Participate in customer governance and performance meetings to ensure mechanical operations align with client expectations.
• Support broader data center operational readiness initiatives, contributing to continuous skill and knowledge development across the organization.

Data Center Mechanical Subject Matter Expert

Engineer

• Maintain and operate all mission-critical systems, including UPS, HVAC, generators, fire/life safety, BMS, and CMMS platforms, in accordance with Salute’s engineering protocols.
• Interpret and apply site-specific system one-lines, equipment nomenclature, and layout drawings to support accurate diagnostics and maintenance.
• Execute and refine Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and Sequence of Operations (SOOs) to ensure operational readiness.
• Monitor and respond to BMS alarms, extract trend data, and escalate issues per Salute’s incident management framework.
• Create, edit, and close change management work orders and incident reports using the CMMS platform.
• Conduct routine inspections and rounds to identify anomalies and ensure compliance with Salute’s Maintenance and Operations Standards.
• Lead or support low-risk maintenance activities, including the development and execution of Method of Procedures (MOPs).
• Troubleshoot and resolve mechanical and electrical issues independently, escalating as needed.
• Supervise construction activities and vendor installations to ensure alignment with site protocols and safety standards.
• Support internal and external audits, including SSAE16, SOC2, ISO 27001, and other accreditation initiatives.
• Maintain awareness of customer-specific operational requirements and contribute to a culture of service excellence.
• Complete Salute’s Critical Awareness Training and adhere to Environmental and Occupational Health and Safety standards.
• Assist in site specific Training and Job Shadowing of Critical Facilities Engineer I and II to ensure proper development.

Critical Facilities Engineer III

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
• Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions.
• Rapid response, investigation, and management of indoor emergency situations and air quality complaints.
• Have a complete working knowledge of creating, closing, and tracking "work requests" (WR). Initiate or respond to work orders, follow-up and verify completion of work.
• Monitor performance/note deficiencies of service contractors and recommend changes as necessary.
• Perform other related duties and responsibilities as assigned by management.
• Supports the delivery of data center services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.
• Acts as an operational contact for data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services.
• Carries out tasks under the direction of the Network/Engineering Infrastructure Manager and IT Manager necessary to support internal networks, IT infrastructure, computers, electronics, and telephone systems.
• Conducts activities inside IT and telecommunications rooms or cabinets such as the installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
• Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.
• Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.

Critical Facility Engineer I

Full-stack Engineer

• Lead and supervise the Technical Operations Site Team, ensuring all activities are executed safely, efficiently, and in compliance with Salute’s protocols and regulatory standards.
• Oversee all planned and reactive maintenance tasks for building services infrastructure, including electrical, mechanical, and life safety systems.
• Ensure full utilization of the CMMS platform for work order management, incident tracking, and performance reporting.
• Act as the primary point of contact for infrastructure issues, coordinating with internal engineers and escalating to third-party specialists when necessary.
• Monitor SLA and KPI compliance, facilitate incident management, and maintain clear communication with client representatives and site leadership.
• Serve as an HV Authorized Person, performing safe isolations, issuing permits to work, and ensuring adherence to high-voltage operational procedures.
• Develop, review, and refine SOPs and emergency procedures to ensure readiness for routine and critical scenarios.
• Conduct statutory compliance testing and ensure timely resolution of any nonconformance issues.
• Supervise specialist service contractors, including onboarding, work approval, and adherence to RAMS, MOPs, and site regulations.
• Support site operations through technical guidance, coverage planning, and coordination with the Technical Ops planning team.
• Assist in site-specific Training and Job Shadowing of Critical Facilities Engineer I, II and III to ensure proper development.

Critical Facilities Lead Engineer

Engineering Manager

• Lead and supervise the on-site Technical Operations Team, ensuring safe, efficient, and compliant execution of all maintenance and operational activities.
• Oversee the scheduling, planning, and completion of preventive and reactive maintenance across all electrical, mechanical, and life-safety systems.
• Serve as the primary point of contact for all facility operations, coordinating with internal teams, external vendors, and client stakeholders to resolve issues.
• Act as the High Voltage (HV) Authorized Person, performing isolations, issuing permits, and ensuring all HV work complies with operational procedures.
• Provide on-shift technical coverage and escalation support during critical events and planned interventions.
• Assist in coverage planning and resource allocation to maintain 24/7 operational readiness.
• Ensure complete utilization of the CMMS for work order tracking, incident documentation, and preventive maintenance scheduling.
• Manage third-party service providers, reviewing RAMS, MOPs, and work permits to ensure safety and quality compliance.
• Review and refine SOPs, MOPs, and EOPs to align with site-specific procedures and customer standards.
• Conduct statutory inspections and compliance testing, ensuring timely resolution of all non-conformance findings.
• Support root cause analysis (RCA) following incidents and ensure proper documentation and closure of corrective actions.
• Drive the continuous improvement of maintenance practices and asset reliability through data analysis and lessons learned.
• Monitor and analyze site performance metrics, including uptime, incident response, and maintenance compliance, against defined SLAs and KPIs.
• Report variances and KPI fluctuations to internal stakeholders and site leadership in a timely manner, in accordance with client SLA documentation.
• Develop and deliver regular operational status reports to both internal management and client representatives.
• Partner with the Data Center Manager and Operations leadership to identify efficiency improvements and cost-saving initiatives.
• Ensure lessons learned from incidents are captured and communicated across teams to prevent recurrence.
• Enforce adherence to all regulatory, safety, and environmental requirements in line with Salute and client protocols.
• Lead and participate in site safety programs, audits, and emergency preparedness drills.
• Support and mentor Critical Facilities Engineers (I, II, and III) through on-the-job training, technical guidance, and job shadowing.
• Promote a culture of safety, accountability, and continuous learning within the site operations team.

Critical Facilities Engineering Manager

• Ensure contract requests align with company guidelines, track with operations department needs, and maintain good financial judgement.
• Develop and maintain a comprehensive database of vendor information, including contact details, services offered, and performance records.
• Track and report on purchase orders and vendor invoicing activity as part of vendor management processes.
• Coordinate with Finance on prebilling confirmation or related inquiries where applicable.
• Be the subject matter expert for all department contracts, including the administration of a contract repository and expiration tracker.
• Evaluate requests for vendor relationships from internal stakeholders, guide them through the standard framework for vendor onboarding, and provide comparative analysis to support a well-informed contract awarding process without bias.
• Coordinate with Compliance and Legal on requested changes to standard contract language, ensuring documentation and version control are maintained.
• Maintain an agreed upon cadence with the Account Coordinator/Finance Team to review and align payable and receivables with active vendor contracts, ensuring tracking and communication between Vendor Management and Finance.
• Assist site team with budgeting and forecasting activities by providing current data via trackers and historical documents.
• Be the central resource for the site team on contract procedures, concepts, policies, and changes to the same as it relates to vendor management.
• Collaborate with vendor management leadership to execute, renew, and terminate vendor contracts as needed by internal stakeholders in accordance with internal policies.
• Completes administrative tasks including, but not limited to, financial metrics, reporting, reconciliations, audits, and regulatory compliance.
• Facilitate communication between vendors and internal departments to address and resolve any issues or concerns.

Vendor Specialist

Learning and Development

• Maintain and coordinating training programs that support operational readiness and site-specific safety and technical requirements.
• Coordinate with leadership and department heads to identify skill gaps and training priorities.
• Manage onboarding documentation and refresher programs to ensure continuous competency and compliance.
• Collaborate with client representatives and Salute leadership to align site-specific training with client-driven requirements and safety standards.
• Monitor/Coordinate/Document instructor-led, online, and practical training sessions to ensure engagement and learning retention.
• Certification & Compliance Oversight: Maintain a comprehensive database and repository of training records and certifications to support internal tracking, client discovery, and lender audit requirements.
• Track certification renewal schedules, ensuring timely completion of recertifications and required refreshers.
• Maintain accurate documentation of all required licenses, credentials, and compliance records.
• Coordinate periodic reviews of certification compliance and coordinate renewal processes with staff and external training providers.
• Ensure all training meets or exceeds local, state, federal, and client regulatory standards.
• Program Coordination & Communication: Act as the primary liaison between site management, Salute corporate training, and the client’s training organization.
• Provide regular reporting to site leadership and client representatives on training completion rates, compliance status, and certification renewals.
• Collaborate with client training teams to review materials, schedule sessions, and align training calendars with operational requirements.
• Support audits and site visits by providing accurate and organized training documentation and metrics.
• Maintain transparent communication between Salute teams, clients, and third-party trainers to ensure program consistency.

Training Coordinator

• Responsible for maintaining a clean facility by completing a variety of cleaning tasks.
• Duties include mopping and vacuuming floors, cleaning surfaces with disinfectants, and emptying trash cans or recycling bins.
• Notifies managers concerning the need for minor or major repairs or additions to building operations.
• Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers.
• Comply with all safety, security, compliance, and quality standards and procedures established by the company, clients, and regulatory authorities.

Data Center Day Porter

• Manage a team of up to 10 (possibly more) porters; responsible for performance reviews, disciplinary reports, and fostering strong team culture.
• Develop shift schedules, resolve conflicts, and track labor costs.
• Act as the primary operational contact for data center clients. Establish strong rapport and provide professional reporting on facility status.
• Perform unscheduled spot checks and formal QA/QC audits to ensure all cleaning and maintenance tasks meet standards.
• Utilize Microsoft Office and facility systems to initiate, track, and close Work Requests and maintenance tickets.
• Ensure team compliance with EHS standards and perform safety spot checks.
• Oversee cleaning floors and surfaces using approved chemical cleaners and equipment.
• Monitor inventory levels, requisition supplies, and ensure the janitor’s closet is neat.
• Coordinate the arrangement of tables, chairs, and decorations for facility events.
• Monitor building security by ensuring doors are locked post-operation.

Lead Day Porter

• Oversee and schedule vendors and local Facilities Teams for approved tasks
• Maintain established maintenance frequency and scope standards
• Monitor and route “On-Demand” maintenance activities
• Ensure approved procedures and safety requirements are associated to maintenance activities
• Track and assist in the accurate and timely completion of work order requests
• Provide detailed CMMS reporting and analytics to drive efficiency improvements
• Monitor Client Change Management systems to coordinate with Data Center personnel
• Administrative responsibilities of the CMMS include add/remove user accounts, software upgrades, training of new users, and maintaining data integrity

Data Center Campus Maintenance Coordinator

Security Engineer

• Conduct unarmed foot and/or vehicle patrol (interior and/or exterior)
• Control access and egress, monitor closed-circuit televisions and alarm systems
• Compose reports, deter criminal activity, and misconduct
• Perform other duties as specified in post orders.
• Patrol exterior grounds of the facility
• Observe and report suspicious activity
• Maintain awareness of surroundings to promote physical security and safety
• Investigate security related accidents/incidents and complete report
• Ensure that all employees on company property have proper company issued identification.

Data Center Security Officer

• Conduct unarmed foot and/or vehicle patrol (interior and/or exterior)
• Control access and egress
• Monitor closed-circuit televisions and alarm systems
• Compose reports
• Deter criminal activity and misconduct
• Perform other duties as specified in post orders
• Patrol exterior grounds of the facility
• Observe and report any suspicious activity
• Maintain awareness of surroundings to promote physical security and safety
• Observe departing personnel to protect against theft of company property
• Ensure that daily administrative documentation is always kept concise and complete

• Maintain a safe working environment.
• Enhance the team’s ability to operate, maintain, and repair all systems.
• Deliver absolute uptime and compliance with all tenant SLAs.
• Adhere to all regulatory standards for the facility.
• Define and meet business goals and KPIs.
• Drive standardization initiatives and the adoption of best practices.
• Ensure all required maintenance is performed in accordance with company and industry standards.
• Direct the development and continuous improvement of operating procedures.
• Oversee the quality control and cost effectiveness of our vendors.
• Initiate and terminate vendor relationships as necessary.
• Provide direct, on-site leadership to the team on a daily basis.
• Ensure personal professional development is continuously active at all staff levels.
• Directly manage the technical Subject Matter Experts (Electrical, Mechanical, and Controls) in addition to the first line staff manager(s).
• Manage the performance of all staff on the Data Center Operations team.
• Foster a collaborative team culture built on mutual respect and a shared mission to be the best data center operators in our industry.

Critical Facility Manager

• Ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency.
• Planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.
• Serving as an expert technical resource reporting to the Regional Director and interacting with On-Site Engineering Operations Technicians (EOT) and any third-party vendors.
• Empowering a culture of safety, security, compliance, and transparency in all aspects of data center activities.
• Leading and managing a team of high-performing individual contributors at a data center site and their ongoing talent development.
• Managing and overseeing data center site services, resources, and deployment across the data center for the client in Montreal.

Property Manager

Data Center Mechanical Subject Matter Expert

Critical Facilities Engineer III

Critical Facility Engineer I

Critical Facilities Lead Engineer

Critical Facilities Engineering Manager

Vendor Specialist

Training Coordinator

Data Center Day Porter

Lead Day Porter

Data Center Campus Maintenance Coordinator

Data Center Security Officer

Data Center Security Officer

Critical Facility Manager

Data Center Site Manager