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Customer Service Consultant
SantanderCustomer Service Consultant helping clients with digital banking and delivering a personalised experience. Supporting customers through various channels to meet their banking needs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service across various channels while fostering strong relationships and encouraging digital banking adoption. Proficient in identifying customer needs and providing tailored solutions to enhance service delivery.
Highest-signal resume keywords
Customer Service ExcellenceFinancial Product SupportCollaborative TeamworkDigital Banking ProficiencyProblem Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingEffective CommunicationProactive Engagement
Tools & Technologies
Digital Banking PlatformsMobile Banking ApplicationsIn-Branch Technology
Industry Keywords
Customer ExperienceSelf-Service AdoptionService Delivery Improvement
About the role
Key responsibilities & impact- Supporting customers across face-to-face, telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, including mobile and online platforms
- Understanding customer needs and proactively identifying the most suitable products and services
- Resolving customer queries efficiently and providing clear, practical solutions
- Building strong, lasting relationships through personalised service and regular engagement
- Encouraging digital self-service adoption using customer devices and in-branch technology
- Collaborating with colleagues to deliver a consistent and high-quality customer experience
- Identifying opportunities to improve how we support customers and enhance service delivery
Requirements
What you’ll need- Experience delivering excellent customer service across multiple channels (Required)
- Experience supporting customers with financial products or services (Preferred)
- Experience working in a collaborative team environment (Required)
Benefits
Comp & perks- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation