Santander

Advisor

• Review, interpret, and respond to court orders and competent authority requests, sometimes involving challenging deadlines
• Take inbound calls from a wide range of Law Enforcement Agencies (LEAs) and competent Authorities over the phone to share high level intel and provide steer if a voluntary request or legally mandated court order is appropriate.
• Assist setting up cases onto case management system (COU Appian)
• Escalating any risks, issues or errors, priority cases as required.
• Be flexible with the type of work undertaken as needed and respond to urgent cases as required, to support the management team meet team objectives and ensure Santander is compliant with legally mandated deadlines/ requirements.

Criminal Court Order Advisor

Account Manager

• Supporting a Relationship Director with the day-to-day management of a portfolio of clients which include lending relationships.
• Supporting Relationship Directors and deal teams with new business opportunities with existing clients and new to bank prospects.
• Supporting Relationship Directors with all aspects of credit applications for new and existing clients.
• Demonstrating a client-focused approach to deliver day to day operational solutions for existing and new clients, working collaboratively with other areas of San UK to achieve this.
• Working collaboratively within Relationship Manager community to aid training, development and sharing best practice.
• Building and growing an internal and external network of clients, key business introducers, and stakeholders.

Relationship Manager – Corporate Clients

Financial Planning and Analysis

• Supporting deal execution and administration across structured finance transactions, working with the wider deal team to deliver quality output within target timelines.
• Assisting with financial modelling, financial analysis, credit risk assessment and the preparation of credit committee submissions, presentations and related materials.
• Helping to identify, assess and escalate transaction and portfolio risks, while operating within approved credit processes, appetite frameworks and wider bank controls.
• Co-ordinating effectively with internal stakeholders including Coverage, Risk, Portfolio and product teams, as well as external advisers and customer stakeholders where appropriate.
• Supporting relationship development with existing and prospective clients, management teams and key business introducers as part of a broader deal team.
• Maintaining high standards of data integrity, customer confidentiality, regulatory compliance and accurate recording of origination and customer activity in key systems.
• Contributing to post-completion portfolio handovers, ongoing relationship support, team initiatives and continuous improvement in procedures, reporting and ways of working.
• Taking ownership of your professional development, learning technical, legal and credit structuring skills, and contributing positively to team culture and Santander behaviours.

Associate, Strategic Debt Solutions, Structured Finance

Business Development Rep

• Working closely with the Business Development Director to generate and drive new business activity leveraging all routes to market.
• Leveraging new business tools and systems to deepen penetration in the market & increase contact in the local prospect pools, alongside the Business Development Director.
• Understanding prospect data and targeting opportunities in line with our Risk & Sector/Cohort models.
• Conceiving, co-ordinating and leveraging specific connectivity and events in collaboration with the Regional Director, Relationship Directors and Product Partners.
• Being highly organised and responsible for calling programmes and creating / managing the Keep in Touch strategy (KIT) alongside the Business Development Director.
• Proactively driving engagement of key Marketing/Media collateral and initiatives to further support the creation of pre-pipeline opportunities.

Business Development Manager – Corporate Clients

Financial Crime

• Effectively manage their own workloads to meet legally mandated deadlines and internal SLAs.
• Escalating any issues that may prevent effective and timely responses.
• Undertakes fulfilment of relevant civil court orders served on the bank, by carefully reviewing relevant paperwork to ensure all information contained is correct and in-line with the legislation it is served under.
• Sets high expectations of themselves and their colleagues to ensure a right first time outcome and takes a meticulous approach to their work, escalating complex issues and risks to CORU managers when appropriate.
• Is able to assimilate and analyse information in a range of circumstances and interpret legal/ legislative documents based on training provided and consistent with the expectations of the role.
• Liaise with a wide range of Insolvency service and Competent Authorities to provide relevant information (or challenge as appropriate) in response to enquiries in line with legal requirements and the bank’s risk appetite.
• Identifies any knowledge and training gaps they have to work with management to lead own development and that of the wider team.
• Supports the bank’s risk assessment of customers by escalating customers of particular concern in a timely manner to relevant teams so they can be reviewed in line with our legal and regulatory obligations and appropriate action taken where necessary.
• Supports the wider team and management team to identify and implement opportunities to improve processes, procedures or controls always displaying the company’s behaviours.
• Proactively supports the bank in meeting its business, legal, regulatory and stakeholder obligations in respect of Financial Crime Compliance including identifying, deterring, detecting and disrupting money laundering, sanctions non-compliance, terrorist financing, bribery, corruption and tax evasion risks that arise by way of its activities.

Compliance Assistant – CORU Analyst, Financial Crime, Court Order & Request Unit, FATCA

Administrative Assistant

• Leading high-profile Payments’ delivery across complex, cross-functional change initiatives
• Driving clarity and structure in ambiguous business requests and shaping clear scope and outcomes
• Eliciting and defining high-quality plans , including business, functional, and non-functional deliverables
• Translating complex work requests into a clearly defined scope and plan
• Partnering with Technology and suppliers to drive solution design and delivery
• Influencing senior stakeholders through insight, challenge, and clear recommendations
• Managing project governance and change control to protect quality and value
• Providing transparent reporting and insight on progress, risks, and readiness

Project Manager – Chief Payments Office, Retail and Business Banking

General Counsel

• Providing strategic and commercially focused Data Privacy legal advice to support digital products, innovation projects, customer-facing platforms and strategic corporate initiatives;
• Advising on UK GDPR, the Data Protection Act 2018, PECR and related privacy legislation and regulatory developments;
• Reviewing, drafting and negotiating data privacy provisions within outsourcing agreements, data sharing agreements and wider technology and commercial contracts;
• Supporting the Bank’s use of AI, including advising on AI-specific contractual provisions and supporting implementation of AI initiatives alongside the Chief Data Officer function;
• Advising on international data transfers, including Standard Contractual Clauses, Binding Corporate Rules and other transfer mechanisms;
• Working closely with senior stakeholders across the Bank to deliver expert, accurate, concise, commercial and cost-effective legal advice that is readily understandable to non-lawyers;
• Collaborating closely with Data Privacy Compliance (including the DPO), Information Security, Data Privacy & Ethics and other business stakeholders to ensure a high standard of privacy compliance across Santander UK;
• Supporting Litigation, Retail, Business Banking and Santander Corporate Banking Legal teams on Data Privacy related queries;
• Keeping abreast of external developments in Data Privacy law and the financial services industry to enable Santander UK to react appropriately and in line with best practice, continuously seeking to improve processes, practices and policies;
• Sharing technical skills, experience and best practice with colleagues and the wider business and supporting other departments through training and the development of legal templates and checklists.
• Answering legal queries from internal customers as well as managing external suppliers/stakeholders to successfully deliver advice, projects and other outcomes on a timely basis.

Legal Counsel – Data Privacy

• Supporting the end to end thematic reviews of OBE ready cases
• Conducting risk assessments and involvement in the outputs of this including Customer risk acceptance or exit decisioning
• Contributing and presenting at HRR forums
• Ensure all related HRR activities are processed in accordance with defined SLA’s, RFB policy and regulatory requirements.
• Proactively supporting the bank in meeting its business, legal, regulatory and stakeholder obligations in respect of Financial Crime Compliance, including identifying, deterring, detecting and disrupting money laundering, sanctions non-compliance, terrorist financing, bribery, corruption and tax evasion risks that arise by way of its activities.

Relationship Risk Review Investigator – Non Financial Risk

• Leads a Team of CORU analysts to ensure all CORU deliverables are completed within legally mandated deadlines and internally defined SLAs;
• Responsible for the allocation of CORU resources to manage workloads effectively to meet mandated and internal SLAs, driving performance and delivering results.
• Provides regular reporting on effectiveness and efficiency;
• Oversees fulfilment of relevant criminal and civil court orders served on the bank;
• Provide expert advice and guidance to CORU team members on interpretation of enquiries, stakeholder and risk management, escalating complex issues and risks to CORU managers when appropriate.
• Liaise with a wide range of Law Enforcement Agencies (LEAs) and Competent Authorities to provide relevant information or challenge in response to enquiries in line with legal requirements and the bank’s risk appetite.
• Proactively manages Freezing/Restraint Orders, responding to enquires from Law Enforcement Agencies and Competent Authorities;
• Identifies knowledge and training gaps within the team they lead, ensuring these are addressed appropriately.
• Contributes to the production and maintenance of relevant procedures and supporting materials to a high quality in line with RFB Financial Crime standards and requirements;

Criminal Fulfilment Team Lead

Executive Assistant

• Running of one Board level committee and subsidiary boards (including board committees) or management committee, including all preparation, taking minutes of meetings and distributing actions.
• Taking responsibility for your own portfolio of subsidiary legal entities.
• Implementing and overseeing compliance with the Subsidiary Governance Framework.
• Contributing to the annual report and financial statements programme.
• Providing specialist advice on statutory compliance and governance best practice, internal governance requirements and new business and legislative developments/projects.
• Work closely and build strong, effective relationships with Senior Management and Board members.
• Act as line manager to member(s) of the Corporate Governance Office Team, including identifying and facilitating development opportunities for them.

Assistant Company Secretary – Corporate Governance

Customer Support

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Customer Service Consultant

• Develop and close new commercial lending opportunities
• Build and maintain a strong pipeline of prospective clients
• Represent Santander professionally at industry events
• Partner with Credit teams and Senior Business Development Officers for loan proposals
• Prepare clear and concise deal briefing memoranda
• Maintain an organized and up-to-date database of prospects and activities
• Serve as the primary relationship manager for assigned clients

Dealer Commercial Services Associate – Business Development Officer

Product Manager

• Lead the end-to-end Transaction Monitoring BAU control environment, ensuring issues, incidents, and control gaps are managed in line with governance expectations
• Design, build, and scale the “Go Hunt” analytical capability, embedding proactive risk identification across the TM landscape
• Own and evolve the Transaction Monitoring Risk Assessment (TMRA) framework, ensuring it remains robust and forward-looking
• Ensure effective continuous performance monitoring, driving improvements in detection capability and operational outcomes
• Define and deliver product roadmaps aligned to customer needs, business priorities, and technology strategy
• Oversee product execution in line with regulation, policy, and standards, including model performance, calibration, and supporting documentation
• Lead and develop a high-performing team, ensuring organisational design meets current and future demands
• Foster a culture of innovation, experimentation, and continuous learning, accelerating feedback loops and idea development
• Partner with stakeholders to translate business needs into product vision, clearly communicating priorities and outcomes
• Provide ongoing assurance of product value delivery, ensuring solutions are effectively designed, implemented, and continuously improved
• Champion and embed agile practices, driving delivery efficiency and continuous improvement across teams
• Identify, manage, and escalate risks, issues, and control weaknesses, ensuring timely resolution
• Support governance, reporting, and stakeholder engagement, ensuring transparency of progress and decision-making

Transaction Monitoring BAU Product Owner

Caseworker

• Representation & Case Handling for members in formal and informal settings
• Handling disciplinary, grievance, and performance cases
• Review (as required) of employment processes and workplace policies
• Relationship Management on behalf of Advance Union
• Organising advocacy as a foundation of member recruitment

Senior Advance Union Caseworker – Organiser

• Designing and leading a mature, end-to-end resilience governance and analytics capability, integrating frameworks, mapping, vulnerability identification, and reporting
• Developing quantitative models and analytical approaches to challenge impact tolerances (ITOLs) and link scenarios to business outcomes
• Leading integrated vulnerability assessment, combining data from multiple sources to identify systemic risk and control weaknesses
• Driving control effectiveness testing, remediation tracking, and evidencing frameworks using data-led approaches
• Defining and delivering Board-quality MI and reporting, ensuring transparency, traceability, and actionable insights
• Overseeing data architecture, tooling, and platforms to support analytics, reporting, and resilience decision-making
• Leading advanced data analysis, statistical modelling, and machine learning initiatives to extract insights and improve resilience outcomes
• Acting as the key interface between business, risk, and technology, translating complex business challenges into scalable data solutions