Enterprise Customer Success Manager

Semperis

Enterprise Customer Success Manager working with EMEA team ensuring customer satisfaction with Semperis' cybersecurity products and solutions through onboarding and collaboration.

Posted 5/27/2026full-time🇫🇷 FranceMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

customer success managementtechnical account managementproduct enablementcybersecuritySaaS solutionssecurity conceptsNIST IR processMITRE Attack frameworkAPTs

Soft Skills

customer satisfactioncollaborationcross-functional teamworkonboardingimplementation

Industry Keywords

cybersecurity domains

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Ensure customer success and satisfaction with products.
Collaborate with cross-functional teams including Technical Delivery and Sales teams.
Onboard new customers and ensure successful implementation of solutions.

Requirements

What you’ll need

5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
Hands-on product enablement experience with a security product vendor.
Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows.
Strong foundational knowledge of cyber security domains.

Benefits

Comp & perks

Semperis maintains office locations in several cities across the globe.
Equal opportunity employer.