Semperis

Support Engineer

• Manage and mentor a team of Product Support Engineers.
• Handle customer escalations and troubleshoot complex issues.
• Ensure seamless product support delivery.
• Measure success through KPIs: response and resolution time, customer satisfaction score, case closure rate.
• Conduct performance management and personal development plans for team.
• Oversee product upgrades in customer environments.
• Collaborate with cross-functional teams to resolve escalated customer issues.

Product Support Engineer – Team Lead

Solutions Engineer

• Design, develop, and implement proprietary automation frameworks to support enterprise-scale Active Directory and hybrid cloud environments.
• Perform systems engineering and software systems integration for complex infrastructure and application environments.
• Develop automation modules and scripts to streamline deployment, configuration, and testing of cloud and on-premises systems.
• Analyze system requirements, design technical solutions, and ensure seamless integration of hardware, software, and network components.
• Collaborate with cross-functional teams to support system recovery, scalability, and security needs.
• Conduct validation, troubleshooting, and optimization of automated solutions to meet evolving business and technical requirements.