ServiceTitan

Product Manager

• Define and own the roadmap for a cohesive product area within the Exteriors vertical, with a clear vision aligned to company goals and customer outcomes.
• Architect scalable, AI-powered solutions—including intelligent recommendations, automated workflows, and agentic experiences—that improve insights and reduce manual work for operators at scale.
• Set measurable, multi-quarter goals and lead cross-functional teams toward them with rigor and transparency.
• Lead deep customer discovery and market research to build fluency in how roofing, siding, and glass businesses actually operate—and translate that into clear, compelling product strategy.
• Proactively identify and remove technical and organizational blockers before they impede delivery.
• Build strong partnerships with engineering, design, data, and GTM leadership to align execution and deliver features that drive real business value.

Staff Product Manager – Exteriors

Salesforce Developer

• Lead the design, development, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, CPQ, and Billing.
• Own and evolve our Salesforce CPQ and Billing implementation — including product catalog, pricing rules, quote templates, invoicing, and revenue recognition flows.
• Architect scalable, maintainable solutions using Apex, LWC, and Salesforce Flow.
• Drive integrations between Salesforce and external systems via REST/SOAP APIs, platform events, and middleware.
• Partner with Revenue Operations, Sales, Finance, and Product teams to translate business requirements into technical designs.
• Apply AI-assisted development tools and techniques to accelerate coding, testing, documentation, and solution design.
• Establish and enforce Salesforce development best practices, code review standards, and release management processes.
• Mentor and guide junior and mid-level Salesforce engineers.
• Evaluate new Salesforce features and platform releases; make recommendations for adoption.
• Manage and improve CI/CD pipelines for Salesforce deployments.

Lead Salesforce Developer

Data Scientist

• Own the data science and applied AI roadmap for operations—agentic systems, forecasting, lead scoring, voice of the customer aggregation, and decision-support that improve throughput, reliability, and unit economics.
• Build agents and AI workflows that don't just predict but act.
• Own the data science and AI behind post-sales product experiences, including the support agent, onboarding intelligence, and customer success automation—from design through production deployment, evaluation, and quality monitoring.
• Lead, hire, and develop a data science team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality.
• Partner with operations, finance, and product leadership to identify high-leverage problems, frame them, and translate them into operational decisions and shipped AI capabilities.
• Drive the full lifecycle from problem definition through deployment and monitoring, ensuring systems hold up in production—whether powering an internal forecast, an autonomous workflow, or a live customer interaction.
• Establish metrics and evaluation frameworks connecting this work to operational, financial, and customer outcomes (e.g., deflection, resolution quality, time-to-value, retention), including rigorous evaluation of non-deterministic AI systems.
• Collaborate with data engineering, machine learning engineering, platform, and product teams on the infrastructure, data quality, orchestration, tooling, and guardrails these systems depend on.
• Communicate findings and recommendations to executive stakeholders, balancing technical depth with business clarity.
• Champion an AI/agent-first way of working within the team—both as a hands-on technical leader (e.g., Claude Code) and by inventing agentic systems that make the team faster.

Director, Data Science

Growth Marketing

• Support the execution of full-funnel, multi-channel marketing campaigns that drive upsell, cross-sell and revenue growth across the existing customer base.
• Assist in managing end-to-end campaigns execution, from intake through launch, including audience creation, asset coordination, QA, deployment & performance tracking / reporting.
• Maintain campaign calendars and ensure initiatives are delivered on time and aligned to business priorities.
• Collaborate with marketing channel owners, product, operations, and sales teams to ensure campaigns are aligned with business goals.
• Partner with content and creative teams to help develop messaging and visuals that resonate with customers.
• Coordinate campaign assets, messaging, and launch requirements across stakeholders.
• Act as a key point of contact for campaign execution and operational support.
• Assist with customer segmentation and targeting to ensure campaigns are personalized and relevant to the audience.
• Identify trends and opportunities for optimization based on campaign and customer behavior data.
• Monitor campaign performance and surface optimization recommendations to improve results.
• Stay current with industry trends and best practices to continuously improve campaign effectiveness.

Senior Growth Marketing Specialist

Account Executive

• Foster & build relationships with customers post-sale to identify upsell opportunities
• Outbound prospecting, outreach to educate customers on new products/features
• Leading discovery calls, conducting product demonstrations, negotiating contracts
• Driving high adoption/utilization
• Develop understanding of customers business needs, growth opportunities and pain points
• Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features
• Assess and accurately forecast sales activity and revenue goals
• Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline
• Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest

Account Executive – Pro Accounts

Customer Success Manager

• Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team
• Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs
• Guide customers to maximize their business through an intimate understanding of the ServiceTitan platform
• Act as the primary point of contact for customer inquiries and issues
• Proactively reach out to customers through phone calls and written communication to understand their goals
• Utilize data to track customer success metrics
• Monitor account health and flag risk behaviors to engage with customers proactively
• Approach all customer interactions with a positive, can-do attitude
• Provide training and guidance to customers, ensuring they utilize our software effectively
• Seek ways to improve customer satisfaction and raise customer advocacy.
• Monitor customer usage and engage in renewal discussions.

Engineering Manager

• Establish clear, outcome-driven professional development plans with milestones for engineers and managers.
• Provide ongoing coaching through 1:1s, feedback, and active mentorship, raising the bar on both technical and leadership excellence.
• Build a strong team culture grounded in ownership, trust, psychological safety, and continuous improvement.
• Attract, hire, and retain top engineering talent in close partnership with Recruiting.
• Grow future technical and people leaders by creating opportunities for increased scope, ownership, and impact.
• Guide teams in the design, evolution, and operation of scalable, reliable, and maintainable systems, especially in areas spanning multiple services and product domains.
• Act as a senior technical leader who can dive deep into architecture discussions, review designs, and help teams navigate complex technical trade-offs.
• Ensure high standards of engineering quality, including system reliability, performance, security, and operational excellence.
• Own delivery outcomes for your teams across discovery, design, implementation, and production.
• Build, communicate, and continuously refine a clear technical and execution roadmap aligned with business and product goals.
• Drive clarity in ambiguous problem spaces by breaking down complex initiatives into actionable plans with measurable outcomes.

Senior Manager, Software Engineering

Director

• Build the team by hiring, developing, and retaining a high-performing team of Success Engineers
• Define career paths and technical competency frameworks
• Coach on technical advisory and translating product capability into business outcomes
• Operationalize across adoption, utilization, health monitoring, technical churn intervention, and expansion enablement
• Feature utilization tracking, configuration quality, proactive health monitoring, risk identification
• Partner with Sales & CS to identify expansion opportunities
• Deliver tailored demos showcasing advanced platform capabilities
• Develop ROI narratives and technical business cases for expansion initiatives
• Establish best practices for customer discovery, technical workshops, and solution design
• Own the team's Internal Communication muscle
• Build technical churn risk motion
• Serve as the executive technical sponsor for top-tier strategic customers
• Drive cross-functional influence with Product, Engineering, and Support & Services leadership
• Establish the data and tooling foundation for the team
• Scope and orchestrate advisory engagements, M&A integration support, and multi-tenant rollouts
• Travel ~30% of the time for customer onsites and field engagement with strategic accounts

Director, Success Engineer – Strategic

Implementation Specialist

• Serve as the single point of contact during the customer’s phone integration and set-up
• Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up
• Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup
• Coordinate and follow up with customers to ensure their integration is seamless and successful
• Process, keep track & update the status of the customer’s integration in Salesforce
• Troubleshoot phone integration issues pre and post Live
• Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)
• Manage escalations from multiple teams internally and externally

Telecom Implementation Specialist

AI Engineer

• Drive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI models
• Design and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scale
• Partner with Product organization to help identify the opportunities for AI/ML solutions, including agentic workflows, retrieval-augmented generation (RAG), and reinforcement learning-based systems
• Educate the organization how to leverage AI/ML to produce better customer outcomes
• Partner with Engineering and Product leadership to align on Roadmap and deliverables in order to deploy AI/ML models to production, with a focus on reliability, latency, cost optimization, and responsible AI practices
• Research and stay abreast of new technologies and industry trends in the rapidly evolving LLM and foundation model ecosystem. Incorporate new ideas that are well suited to advance the goals of ServiceTitan.
• Hire, manage, grow and retain a high performance team that can meet both present and future needs by identifying and leveraging AI/ML opportunities across the suite of the Product.

Senior Manager, AI Engineering

• Assist in the preparation of the tax provision (ASC 740), including current and deferred tax calculations for a public company
• Assist in the preparation of federal, state, and international income tax returns, estimates, and extensions
• Prepare and review quarterly and annual income tax provisions in accordance with US GAAP
• Support the preparation of tax-related disclosures for SEC filings (10-K, 10-Q), including footnote preparation and management review support
• Prepare and maintain monthly tax account reconciliations
• Assist with components of IRS and state income tax audits, including preparation of responses and supporting documentation
• Monitor and analyze existing and proposed tax legislation; assess and communicate impact to the business
• Research complex tax issues and prepare technical documentation and memoranda
• Support federal and state R&D tax credit calculations and related documentation
• Partner with Accounting, FP&A, Legal, and Operations teams to ensure tax considerations are integrated into business decisions and processes
• Collaborate with the Payroll and HR teams on employment tax matters, equity compensation (RSUs, stock options), and related reporting (W-2, 1099)
• Work with the Treasury team on cash tax forecasting, intercompany transactions, and transfer pricing support
• Coordinate with the IT and Finance Systems teams to support tax data integrity and reporting automation
• Liaise with external auditors during the year-end audit process to support tax-related inquiries and deliverables
• Support the Tax Manager in communicating tax positions and requirements to senior leadership and cross-departmental stakeholders

Senior Tax Analyst

• This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI-first world.
• Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features.
• Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different.
• Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product.
• Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well.
• Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there.
• Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention.

Staff Product Manager, Residential CRM

Product Designer

• Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business.
• Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features.
• Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction.
• Help the team deeply understand who they're designing for.
• Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed.
• Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience.
• Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives.
• Be an active mentor for designers and design managers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team.
• Inspire a user-centric culture within the team and across the organization.
• Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects.
• Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence.
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes.
• Drive accessibility into products through inclusive design, awareness, and innovation. Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform.

Director, Product Design

Solutions Engineer

• Support sales efforts in client-facing meetings and calls by leading custom product demonstrations
• Manage, train, and coach a team of Solutions Engineers, including Enterprise level SEs
• Collaborate with Solutions Engineering leaders to implement new processes
• Measure and hold accountable SE team to performance standards
• Identify and institute processes to reduce onboarding rejection rate and improve sales close rate
• Review demos, provide feedback and enforce demo quality standards for SEs
• Report to Sr. Management on operational and financial KPIs
• Conduct weekly 1:1s with each SE
• Collaborate cross-functionally with Pro Sales and Enterprise teams to quickly address challenges
• Marry technical expertise, product knowledge, and industry knowledge with Sales Acumen to help close business and educate customers
• Understand Product Roadmap and communicate upcoming releases and implications to business owner
• Convey customer requirements to Product Management teams and relay info to Sales Team
• Respond to functional and technical elements of RFIs/RFPs

Manager, Solutions Engineer Pro Product

• Sell Aspire’s product and services to prospective customers within a geographical territory.
• Meet monthly and quarterly sales goals.
• Manage and maintain sales pipeline through forecasting, resource allocation, account strategy, and planning.
• Ensure all prospect interactions and meetings are accurately and consistently recorded in our CRM.
• Develop, present, and sell the company’s value proposition to prospective customers.
• Negotiate pricing and contractual agreements to close the sale.
• Maintain consistent and prompt response time with all clients.
• Prospect and penetrate key accounts, meet and develop business relationships with stakeholders.
• Occasionally, attend an industry-specific tradeshow to generate leads.
• Travel may be needed.
• Maintain an accurate forecast and related prospect information in our CRM.