ServiceTitan

Support Engineer

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
• Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

Technical Support Specialist – Financials

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Become a product expert and develop creative solutions and workflows that best meet customer needs
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Technical Support Specialist – Platform

Manager

• Manage a team of Enterprise Implementation Consultants (EICs), each of whom closely drives multiple and concurrent implementation projects from initiation through project close.
• Partner with your EICs to ensure that each phase of a client’s implementation is completed efficiently, thoroughly, and on-time, ensuring long-term client success and sentiment.
• Conduct weekly status meetings with client stakeholders and executive management.
• Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and retention.
• Foster a collaborative culture across your team to facilitate growth.
• Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.
• Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.
• Host weekly one-on-ones with each EIC, providing them with guidance, coaching, career development planning, and creative solutioning to challenges on any of their active projects.
• Stay up-to-date and enabled on FieldRoutes functionality and industry best practices to ensure you are able to discuss the workflows and their impact on our clients’ businesses.
• Periodically travel to client on-sites 20-30% of the time.

Delivery Manager

Product Designer

• Design experiences that are engaging, efficient, intuitive and solve real problems
• Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience
• Participate in user research and usability studies
• Prototype flows, concepts, and interactions
• Develop deep expertise in your product’s problem area
• Work closely with our design system team and developers to ensure the successful technical implementation of your work
• Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization
• Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points
• Represent our users in product strategy and roadmap discussions
• Mentor designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes

Senior Product Designer

Product Manager

• Own the multi-year product roadmap for Australia
• Lead deep-dive customer research with Australian contractors
• Translate insights into actionable requirements
• Collaborate with US-based core product teams
• Define and deliver Australia-specific functionality with engineering & design partners
• Work with Australian Go-To-Market team (Sales, Implementation, and Success)
• Establish and track region-specific metrics—product adoption, localized feature parity, churn

Senior Product Manager

Engineering Manager

• Manage and grow a team of 5+ data engineers.
• Drive architectural decisions across the platform, with particular depth in Data Sharing and Semantic Layer design.
• Guide the team through complex technical challenges, including Semantic Modeling, data mesh patterns, and platform reliability.
• Lead efforts to improve query performance and platform efficiency.
• Collaborate with product managers and architects to define and deliver the data platform roadmap.
• Own the operational posture of the platform — monitoring, alerting, incident response.
• Define engineering best practices and champion shift-left data governance, including data quality, lineage, and access control.

Engineering Manager, Data Platform

Customer Success Manager

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
• Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Enterprise Customer Success Manager, Exteriors

• Compensation cycles Merit, annual performance grant, and promotion cycles are the anchors of this role: timeline management, system configuration, communications strategy, manager enablement, and post-cycle retrospectives.
• The first cycle you run is year-end, launching in February. You won't run it alone, but you will own it.
• Meeting expectations means managers and employees understand what happened and why.
• Exceeding expectations means you've already identified what to redesign for next year.
• Cycle execution includes budget modeling and Finance alignment: you need to be comfortable building and pressure-testing the numbers, not just managing the process around them.
• Beyond the cycle, you own every touchpoint where an employee or manager encounters compensation.
• You measure success through sentiment, comprehension, and self-service adoption, not just whether the cycle closed on time and on budget.
• You own the ongoing capability building that makes managers confident in compensation conversations, not just the communications cycle deadlines require.
• You own the employee and manager-facing tooling roadmap.

Compensation Product Manager – Employee Experience

IT Support

• Provide day-to-day IT support for employees across Windows and macOS environments, troubleshooting hardware, software, and connectivity issues via phone, email, and in-person
• Support the employee technology lifecycle — including laptop imaging, configuration, deployment, and recovery — for onboarding and offboarding employees
• Coordinate with hardware vendors to assist with equipment orders, receiving, and asset tracking
• Assist in administering MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deployment
• Manage user accounts and access across Google Workspace and Microsoft 365, including provisioning and deprovisioning
• Maintain accurate IT asset inventory, tracking hardware and software from procurement through retirement
• Manage and resolve IT Service Desk tickets within SLA, ensuring a high level of customer satisfaction and clear communication throughout
• Support the setup and troubleshooting of AV and conferencing equipment including Zoom Rooms, displays, and peripherals
• Assist Network and Systems Engineers with on-site tasks including cabling, switch connections, and wireless access point support
• Administer and support endpoint security tools including antivirus and MDM compliance policies
• Escalate complex issues to Tier 2 or senior team members when needed, with clear documentation of steps already taken
• Maintain IT documentation including knowledge base articles, asset records, and onboarding/offboarding checklists
• Contribute to IT projects such as hardware refreshes, office setup, and software rollouts

IT Support Administrator

Chief of Staff

• Own zero-to-one and jump ball work — high-priority initiatives that don't yet have a logical internal owner.
• Drive them from framing through final recommendation or clean handoff. This means doing the IC work yourself: writing the memo, building the model, running the analysis.
• Run the FinOps operating cadence — own the Finance Leadership Team meeting end-to-end (agenda, prep, accountability), design and run leadership onsites and All Hands, and manage goal tracking across the org, surfacing risks before they become problems.
• Support the CFO's external customer relationships — both curated CFO community events and the one-on-one engagements that matter most to ServiceTitan's most strategic customers.
• Own the logistics, prep, and follow-up that makes those touchpoints consistently high-quality. Over time, develop your own relationships in that network.
• Be the person the CFO defaults to when something important needs to move fast and has no obvious owner.

Program Manager

• Set the SEO and GEO roadmap across all three brands, balancing resources against very different competitive landscapes and content maturity levels
• Own the content strategy framework - what gets built, what gets refreshed, what gets cut - and drive the program toward a more dynamic, signal-driven model
• Lead BOFU prioritization: comparison pages, features pages, industry and sub-industry pages are the highest-leverage surface in the program and require sustained strategic attention
• Define how the team and agencies work together - briefing, accountability, and the quality bar for what goes live
• Own ServiceTitan's AI search visibility strategy across Google AI Overviews, ChatGPT, Perplexity, and other LLM-driven surfaces
• Lead the prompt tracking and citation monitoring program - translating AI visibility data into actionable content and off-page recommendations
• Direct the off-page GEO program including digital PR, earned media, and citation density building - and make the case for appropriate budget allocation toward these channels
• Own how the organic and GEO program is measured and reported - building a narrative that connects visibility to pipeline in a world where clicks alone no longer tell the full story
• Present program performance to VP and CMO-level audiences with clarity and commercial grounding
• Manage and develop two direct reports responsible for SEO operations and multi-brand execution
• Own relationships with all agency partners across content production, technical SEO, link building, digital PR, and GEO - including strategic direction, performance accountability, and contract management
• Build strong cross-functional relationships with web, demand gen, product marketing, and brand creative to ensure SEO and GEO recommendations actually get implemented.

Senior Manager, SEO/GEO Program

Sales Development Rep

• Execute high-volume, multi-channel outreach to engage decision-makers within target accounts
• Conduct thorough discovery calls to qualify potential leads and successfully schedule demos
• Master our sales methodology and technology to effectively manage your activities and pipeline
• Partner with Account Executives to develop winning sales strategies
• Proactively seek out coaching and feedback to continuously learn and improve your skills

Sales Development Representative

• Hire, manage, and develop a team of software engineers — own their performance, processes, priorities, and long-term career goals.
• Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes.
• Stay technically engaged — participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs.
• Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders.
• Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals.
• Communicate effectively across the engineering and R&D organizations — translate technical complexity to non-technical audiences and represent your team's needs to leadership.
• Build and improve the tooling, infrastructure, or reliability systems your team owns — ensuring observability, adoption, and impact are visible and measurable.
• Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization.
• Foster a culture of open communication, high ownership, and continuous improvement — where engineers feel invested in the team's success and empowered to take initiative.

Senior Manager, Software Engineering – Platform/Infra

SDET

• Design and build quality systems end-to-end — not just add tests, but architect the framework, tooling, and processes that let the team ship with confidence.
• Build quality layer by layer: Set the vision of the layers (unit, integration, E2E, Load/Performance, Security, Chaos testing, etc) and guide the team through it by owning several layers of the guardrails.
• Be an active quality partner in your squad — engage in squad channels, cross team communication, take incoming asks, troubleshoot issues, and drive them to resolution; be the quality voice in standups, planning, and code reviews.
• Drive performance and load testing — collaborate with engineers on load test design and execution, build dashboards to monitor results, and establish ongoing monitoring practices.
• Be the champion of applying AI tooling in your everyday work as well as the work of your partners to have a cross functional team impact.
• Integrate automated tests into CI/CD to enable continuous testing and fast feedback loops from commit to production.
• Monitor test results and failures — diagnose root causes, track defects, work with engineering teams and stakeholders to resolve issues quickly, and improve signal quality over time.
• Champion contract and chaos testing — bring familiarity with contract testing patterns and chaos/resilience testing to identify systemic weaknesses before they reach production.
• Facilitate continuous process improvement — evaluate and evolve testing tools, methodologies, and reporting practices so the quality system stays relevant as the product grows.
• Collaborate on test planning with Engineers, Product Managers, and Designers to improve coverage and ensure test cases reflect real user scenarios.

Senior Software Engineer, Test – Org Modeling

Solutions Engineer

• Lead the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and third-party applications using Workato as the primary integration platform.
• Create technical design specifications, perform unit and system integration testing, and deploy and support all integrations end-to-end.
• Understand business problems and build efficient, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows where appropriate.
• Design and develop RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflows.
• Build custom Workato connectors and actions using the Workato SDK when out-of-the-box connectors do not meet requirements.
• Develop and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for complex integration scenarios.
• Collaborate with stakeholders to assess and document requirements, review designs, and define functional specifications.
• Manage integration analysis, configuration, and deployment across development, staging, and production environments.
• Lead integration projects with third-party vendors from discovery through design, development, testing, and implementation.
• Proactively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environments.
• Build and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flows.
• Participate in platform upgrades and release reviews for Workato and MuleSoft, identifying impact and enhancement opportunities associated with new features and connector updates.
• Monitor, track, and resolve enterprise integration support tickets; collaborate with functional leads on escalated issues.
• Create detailed integration specifications, field mappings, data transformation logic, and API documentation to support the full integration deployment lifecycle.
• Research integration failures, perform root cause analyses, and report findings and remediation plans to management and business stakeholders.
• Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes, and how they relate to integrations.
• Assume additional responsibilities as required.
• Serve as the subject matter expert on the Workato and MuleSoft integration landscape, including recipe/flow patterns, connector capabilities, and platform best practices.
• Maintain current knowledge of Workato and MuleSoft products, iPaaS industry trends, and agile methodology best practices.
• Stay current with platform releases, new connectors, and features; evaluate their potential impact on existing integrations and recommend adoption strategies.
• Be a strong contributor to the integration platform vision and drive team planning and architectural decisions.
• Work with business stakeholders to identify problem areas, assess integration complexity, and determine overall project impact.
• Develop and maintain the end-to-end enterprise integration strategy, including middleware selection, data flow governance, and API management.
• Partner with business stakeholders and engineering team members to align on objectives and delivery programs.
• Help manage timelines and deliverables within large, multi-month integration projects.
• Understand data flows and system dependencies between internal systems (ServiceTitan, Workday, Salesforce, ERP), driving alignment with system owners.
• Be an active participant in enterprise architecture discussions and integration governance forums.
• Design and implement data reconciliation processes to ensure integrity across integrated systems.
• Produce and review audit reports to assess integration performance, error handling effectiveness, and data quality.
• Build dashboards and monitoring views within Workato and MuleSoft to provide real-time visibility into integration health.
• Maintain and enhance reporting frameworks to support operational excellence and SLA compliance.
• Translate business requirements into integration-driven reporting solutions and analytics.
• Design and implement integration workflows that leverage AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processes.
• Build intelligent document processing pipelines using AI services for extraction, summarization, and validation of unstructured data flowing through integration workflows.
• Integrate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to enable smart routing, automated responses, and content generation.
• Collaborate with data science and engineering teams to operationalize ML models by embedding model inference calls into production integration pipelines.
• Evaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performance.
• Stay current with emerging AI/ML APIs, SDKs, and platform capabilities relevant to enterprise integration and automation.