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Accounting Manager

• lead a team responsible for supporting Fidelity’s digital asset investment products
• oversee daily accounting operations, pricing, and reporting deliverables
• manage associates performing core accounting functions
• act as a primary escalation point for operational activities
• accountable for the execution of end-to-end accounting processes across blockchain-enabled investment products
• ensure accuracy, timeliness, and adherence to control standards
• drive process improvements and support initiatives focused on automation, scalability, and efficiency
• partner closely with stakeholders across Accounting, Pricing, Technology, and Product teams
• develop talent, manage performance, and foster a collaborative, high-performing team environment
• provide insights into operational performance, identify risks, and recommend enhancements to processes and controls

Senior Manager, Digital Assets Accounting

Full-stack Engineer

• Applying strong software development and test automation skills to design, develop, test, deploy, maintain, and improve FIT customer-facing software solutions.
• Collaborating with business partners, architects, systems analysts, engineers, and tech leads to develop and maintain critical functionality for security features such as the login page, Forgot your Password workflow, Multi-Factor Authentication, and more.
• Impacting the thousands of registered investment advisors, correspondents, and individual investors who use our platform.

Senior Software Engineer

Client Services Representative

• Main operational contact for benefits administrators
• Collaborate with service team and internal partners to deliver on contractual commitments
• Work closely with specialized operational groups to implement plan provisions and problem solve issues
• Responsibility for daily review of plan administration quality for Defined Contribution, HSA and Non-Qualified plans
• Manage plan administration to perform to standards and performance guarantees
• Raise and participate in the resolution of service issues appropriately

Client Service Manager

Strategy

• lead the strategic vision for how Fidelity incentivizes and rewards customer behavior to drive deeper engagement, loyalty, and long-term value
• define and build the next generation loyalty program, grounded in customer insight and aligned to enterprise growth priorities
• develop the loyalty strategy roadmap, including guiding principles, program design, and measurement framework, ensuring a consistent and scalable approach across the Fidelity consumer base
• establish a clear view of high-value behaviors and lifecycle opportunities, translating them into actionable marketing strategies
• lead an outside-in approach to strategy development, leveraging customer research, interviews, and analysis of NPS and engagement drivers to shape differentiated experiences that strengthen relationships and increase retention
• guide test-and-learn initiatives to refine program components and optimize impact over time

Head of Loyalty Strategy

Risk

• Support client requests, including discussions on cybersecurity posture, fraud prevention, and Fidelity’s approach to responsible AI use, model governance, and data protection
• Provide assurance over Fidelity’s cybersecurity, AI governance, and customer protection controls using the team’s standard response library, collaboration with team members, and engagement with business partners
• Respond to client security, privacy, and AI-related inquiries, including Requests for Proposals (RFPs), due diligence questionnaires, and emerging AI risk assessments
• Partner with internal teams to continuously enhance response content, including evolving AI-related controls, policies, and safeguards

Principal Technology Risk Analyst

Product Analyst

• Support delivery of Digital Brokerage products and experiences by: Refining product requirements, communicating into clear and concise stories with acceptance criteria, building backlogs, conducting extensive and detailed testing, and supporting product releases.
• Providing insight and feedback on the requirements - the what, the how, and the why of the way that we want the brokerage features to work.
• Partner with User Experience teams on the appearance and functionality of the tools and how we intend for customers to interact with them, and assist with usability studies.
• Leverage and refine AI skills and tools to perform daily tasks.
• Support completion of pre-release requirements such as content review, as well as creating new content for marketing and client/rep education.
• Provide ongoing production support for reported problems and questions about products, and correspond with associates to resolve customer issues.
• Monitor and analyze customer feedback looking for trends, feature requests, and improvement opportunities in production.

Senior Brokerage Product Business Analyst, Alternative Investments

Solutions Engineer

• Drive the overall technical architecture and be responsible for end-to-end solution architecture within Fidelity Institutional Technology.
• Partner with Business/Product Sponsors, Agile Squads, and Peer Architects to drive digital modernization efforts.
• Enable and accelerate the delivery of squads by creating highly reliable, scalable solutions that deliver key business value.
• Build and maintain effective relationships with product owners, architects, and technical leads for individual products and applications.
• Find opportunities to refactor business processes, improve customer experience, or perform capability rationalization.
• Work both independently and with all levels of the organization, including technical and non-technical team members.

Principal Solutions Architect – FI Wealth Management Technology

Systems Engineer

• partner with Fidelity business stakeholders to understand their key business drivers and business requirements
• gather and analyze business and functional requirements and confirm these via meaningful artifacts (Business Requirements documents, process flows, use cases, etc.)
• convert business requirements into user stories and planning into appropriate sprints
• identify and manage risks and dependencies for planned work
• support your Product Manager in implementing delivery plans through quarterly planning and backlog management
• manage product backlogs using collaborative tools including JIRA and Confluence
• translate complex business requirements into user stories with well-defined business value and acceptance criteria
• lead team refinement sessions to ensure stories are clear and ready for sprint planning
• define story acceptance tests in collaboration with the team
• ownership of user story sign-off, ensuring the delivery meets the requirements and has passed all tests (automated and manual)
• proactively identifying opportunities for process and system improvements to extend the value delivered to your business partners
• participation in End-to-End test activities to ensure functionality is working per the requirements

Systems Analyst

• Analyze both current and new business and technical processes, identify system interfaces and dependencies, and document process and system flows
• Collaborate closely with various engineering teams within the domain and across business and technology teams
• Advocate for high-quality solutions by performing feasibility and cost/benefits analysis and making recommendations to the systems design
• Extract, analyze, and supply data that assists in decision-making
• Work with engineering and business teams to ensure adequate test coverage of system changes/enhancements and ensuring requirements are being met
• Lead team members to clearly and completely define the scope of problems, in terms of business and/or system requirements and processes
• Evaluate the design of existing and in-development systems to assess their functionality, dependability, and maintainability
• Produce and/or maintain system feature design documentation and user training and materials
• Implement product delivery process efficiencies and best practices

Senior Product Delivery Analyst – Digital Assets

• Owning the administration of new client contacts and supporting them throughout their life cycle
• Collaborating closely with clients and other business partners to provide direction and insight into Fidelity’s suite of products and services
• Developing new business opportunities and managing against operational feasibility
• Collaborating and influencing outcomes in a large matrix-managed environment and across multiple and diverse groups
• Participating in architectural system designs to meet client needs
• Complying with regulatory and policy mandates
• Ensuring all procedures are updated to mitigate process risks
• Ensuring the accuracy and timeliness of client requests
• Identifying improvements towards process efficiency and risk mitigation
• Supporting operational processes daily

Director, Client Service Manager

Research Analyst

• Conducts fundamental credit research on Fidelity’s insurance/reinsurance partners, bank and broker/dealer trading counterparties, and treasury relationships
• Performs credit analysis on potential and existing counterparties based on an assessment of financial strengths and weaknesses
• Prepares formal credit research notes on each counterparty, including the assignment of an internal credit rating
• Understands country, industry, market, economic, political, and regulatory issues relevant to the counterparty's credit profile
• Leads due diligence meetings with counterparty senior management teams
• Maintains relationships and clear communications with various internal stakeholders

Credit Research Analyst

• own and maintain BU’s Operational Risk framework
• lead RCSA, Proactive Assessment, Control Testing and Readiness Assessment cycles
• define tolerance thresholds and escalation triggers in alignment with the enterprise-wise escalation policy
• identify key risks, evaluate inherent / residual risk levels, and validate control effectiveness
• identify risk gaps before product go-live
• oversee the 15c-3 regulatory Market Access Program
• maintain operational loss event and near-miss tracking as well as overarching emerging risk identification
• act as primary point of contact for operational risk topics in regulatory exams (SEC, FINRA etc.)
• monitor evolving regulatory requirements and assess business impact
• provide ongoing feedback, structured development plans and stretch assignments to grow department talent

Head of Risk Management – FI, Green Pier

Manager

• Provide strategic direction for systems analysis efforts across initiatives and products.
• Partner with product, architecture, engineering, ux and business teams to deliver scalable solutions.
• Drive standards in requirements definition, workflow mapping, and solution building to ensure high-quality outcomes.
• Oversee the full analysis lifecycle, from discovery through post-launch optimization.
• Lead and develop a high-performing team, fostering accountability and continuous learning.
• Lead team capacity, priorities, and alignment with organizational goals.
• Conduct performance evaluations, provide coaching, and identify development opportunities to grow talent and leadership capabilities within the team.
• Champion process improvements, tools, and methodologies that increase efficiency, quality, and delivery speed.
• Act as a trusted advisor to leadership, providing insights and recommendations grounded in data and business context.

Senior Manager, Systems Analysis

• Design, operate, and scale artifact management platforms such as JFrog Artifactory, Sonatype Nexus, or equivalent
• Remain hands-on by contributing to platform configuration, automation, troubleshooting, and incident response
• Own availability, performance, scalability, security, and cost efficiency of artifact platforms at enterprise scale
• Manage ingestion, storage, and distribution of open source and third-party packages
• Implement software supply chain security controls including vulnerability scanning and policy enforcement
• Ensure artifact provenance, integrity, and compliance with enterprise and regulatory requirements
• Architect and operate platforms handling very large volumes of artifacts, metadata, and requests
• Apply deep understanding of compute, storage, network, IO, caching, and replication trade-offs
• Lead or contribute to migrations from on-premises to cloud or hybrid architectures
• Design for elastic scale, cost control, and operational simplicity in cloud environments
• Design and operate systems for high availability, fault tolerance, and disaster recovery
• Define and manage SLIs and SLOs for artifact platforms
• Build strong monitoring, alerting, logging, and tracing to support rapid detection and recovery
• Lead, coach, and develop a team of engineers responsible for artifact management platforms
• Set clear technical direction, operational standards, and priorities
• Support hiring, onboarding, performance management, and career development
• Foster a culture of ownership, collaboration, and continuous improvement
• Partner closely with DevOps, CI/CD, security, SRE, and developer teams

Technical Lead, Artifact Repository Management

Product Manager

• Shape how customers stay informed through status updates
• Design and deliver simple ways for customers to check status
• Create seamless experiences across web and mobile
• Collaborate with teams across the company including Product, Engineering, Design, and business groups
• Help customers feel informed, in control, and confident