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Information Management Project Manager
Slipstream ITTechnical Manager at Slipstream IT managing systems and networking teams, ensuring efficient IT infrastructure support and innovation in a remote environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical managementnetwork securityinfrastructure testingdocumentationchange managementsoftware installationhardware installationperformance metricsIT support managementfault diagnosis
Soft Skills
communication skillsleadership skillsinterpersonal skillscollaborationteam managementtrainingproblem-solvingtime managementadaptabilitycustomer service
Certifications & Qualifications
Bachelor's degree in business administration
Industry Keywords
IT advancementsbest practicescustomer service issuesinnovationimplementationsupport teamscomputer network infrastructureon-time deliverybudget managementcontinuing education
About the role
Key responsibilities & impact- Supervise day-to-day operations
- Respond to customer service issues in a timely manner
- Manage innovation, implementation and ongoing support of systems and networks
- Manage support teams and evaluating performance metrics
- Oversee infrastructure testing, documentation, and change management
- Ensure that products and services are delivered on time and within budget
- Manage software and hardware installations and upgrades
- Maintain computer network infrastructure and ensure network security
- Hire and train new IT staff
- Ensure continuing education of the latest industry techniques and best practices
Requirements
What you’ll need- A Bachelor's degree in a business administration field or equivalent experience
- Extensive experience in technical management
- Ability to manage IT support teams, as well as hire and train new IT staff
- Extensive experience in collaborating with development teams and clients
- Ability to diagnose faults, oversee documentation, and implement required changes
- Ensuring optimal hardware and software functionality, as well as network security
- Ability to keep up with IT advancements
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills
- Travel up to 10%
- Must be on-camera for remote calls.
Benefits
Comp & perks- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO