Slipstream IT

Business Analyst

• Partner with business stakeholders to understand their goals, challenges, and business processes.
• Lead requirements gathering workshops and translate business needs into clear functional requirements and user stories.
• Design future-state business processes and recommend best practices using Veeva CRM.
• Collaborate with Solution Architects, Configuration Consultants, and Developers to deliver scalable, high-quality solutions.
• Create business requirements, process flows, functional specifications, and other project documentation.
• Support solution design across Veeva CRM capabilities such as Call Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and Align.
• Analyze business data, KPIs, and operational metrics to identify opportunities for process improvement.
• Plan and facilitate User Acceptance Testing (UAT), including creating test scripts, coordinating testing activities, managing defects, and obtaining business sign-off.
• Work closely with Project Managers to manage scope, prioritize requirements, resolve issues, and support project delivery.
• Assist with data migration validation, integration testing, deployment activities, and post-go-live support.
• Build strong relationships with clients and act as a trusted advisor throughout the implementation lifecycle.
• Support continuous improvement initiatives by identifying opportunities to optimize business processes and maximize value from the Veeva platform.

Senior Veeva CRM Business Analyst

Salesforce Developer

• Architect end-to-end solutions on Salesforce Health Cloud or Life Sciences Cloud leveraging the Advanced Therapy Module for cell and gene therapy chain of custody and chain of identity tracking.
• Design patient or participant scheduling workflows spanning collection, manufacturing slot booking, and infusion milestones.
• Architect integration patterns connecting ATM to external systems (LIMS, ERP, courier and logistics platforms, EHR) using MuleSoft or equivalent middleware, ensuring real-time visibility into product status and chain of custody.
• Lead technical design sessions with clinical operations, patient services, and IT stakeholders, translating regulated business processes into scalable Salesforce architecture.
• Own solution architecture across data model, security and sharing, automation (Flow, Apex), and integration layers, ensuring alignment with 21 CFR Part 11, HIPAA, and GxP requirements.
• Provide architectural governance across delivery teams and mentor developers and configuration analysts.
• Support presales activities including solution design workshops, estimation, and RFP responses for cell and gene therapy prospects.
• Flex into broader patient services, clinical, or commercial Salesforce project work as capacity and client need allow.
• Partner with QA and validation teams on computer system validation (CSV) documentation for regulated environments.

Salesforce Architect, Advanced Therapy Module, Cell & Gene Therapy

Marketing

• Partner with Senior Practice Leads and leadership to develop marketing strategies and create compelling content for Salesforce, AI, data, cybersecurity, cloud, and managed services solutions.
• Develop marketing collateral including case studies, solution briefs, presentations, one-pagers, blogs, and thought leadership content.
• Manage HubSpot-driven email marketing campaigns and initiatives, with additional support for LinkedIn marketing and social media content.
• Monitor campaign performance using HubSpot, Google Analytics, and LinkedIn analytics, providing recommendations to improve engagement and lead generation.
• Maintain and optimize website content, SEO, and digital assets to increase visibility and website traffic.
• Coordinate webinars, conferences, and trade shows, including Veeva Summit, Salesforce World Tour, BIO International, and other Life Sciences events.
• Support co-marketing initiatives with strategic partners and technology alliances.
• Develop executive presentations and sales enablement materials.
• Maintain marketing content libraries and ensure brand consistency across all channels.

Life Sciences Marketing Associate

Customer Success Manager

• Lead a virtual service delivery team and develop a strong partnership with assigned clients as the main point of contact.
• Execute strong communication skills and client service skills to effectively lead client status meetings, presentations and address any escalations or challenges.
• Ability to multi-task across clients, services, internal teams, build productive partnerships and lead troubleshooting sessions across technical resources and drive innovative solutions.
• Continually work to drive account improvements, and have a positive, customer-centric attitude.
• Lead proactive strategy with key stakeholders to improve service and client and internal team partnerships.
• Work with customers to ensure they are leveraging services and products effectively and finding value in our services.
• Become an expert in Slipstream offerings and educate customers on the use and benefits of our products - especially with IT support across the service desk, depot, and managed infrastructure services.
• Work closely with sales, support, billing, and technical teams to ensure an exceptional customer experience and take care of any customer issues.
• Be a customer advocate while capturing customer feedback and reporting requests to product management and development.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Maintain a revenue base by managing account retention and renewal.
• Drive upgrade revenue through increased product adoption and increased usage.
• Ability to manage, develop and mentor other customer success managers on the team.

Customer Success Manager – End User Services, MSP, Life Sciences

Project Manager

• Supervise day-to-day operations
• Respond to customer service issues in a timely manner
• Manage innovation, implementation and ongoing support of systems and networks
• Manage support teams and evaluating performance metrics
• Oversee infrastructure testing, documentation, and change management
• Ensure that products and services are delivered on time and within budget
• Manage software and hardware installations and upgrades
• Maintain computer network infrastructure and ensure network security
• Hire and train new IT staff
• Ensure continuing education of the latest industry techniques and best practices

Information Management Project Manager

Software Engineer

• Analyze real-world datasets to support epidemiologic, scientific, and regulatory projects
• Build, validate, and maintain SAS programs for analysis datasets and study outputs
• Transform raw real-world data sources including EMR, EHR, claims, and registries into accurate, traceable, analysis-ready datasets
• Perform quality control and peer review to ensure programming deliverables are accurate and aligned with study plans and SOPs
• Document programming decisions and dataset derivations to support reproducibility and audit readiness
• Review and validate SAS code and outputs developed by other programmers
• Partner with cross-functional teams including epidemiology, biostatistics, medical writing, regulatory, and client stakeholders
• Follow internal SOPs, FDA RWE guidance, and other applicable regulatory standards

Statistical Analytical Programmer

Artificial Intelligence

• Lead department AI assessments and produce AI Maturity Snapshots
• Deliver hands-on tiered AI enablement workshops
• Run open office hours and 1-2-1 support sessions
• Build and deploy AI workflows and automations
• Consult on AI agent strategy
• Support internal AI adoption

AI Practitioner

• Serve as lead Salesforce architect on Patient Services engagements, owning end-to-end solution design across Salesforce Health Cloud and Life Sciences Cloud (Patient Services), with extension into Service Cloud, Experience Cloud, Data Cloud / Data 360, and MuleSoft as needed
• Design and validate solution architecture for Patient Services use cases, including patient enrollment and onboarding, benefits verification, prior authorization, copay and financial assistance, hub case management, adherence and refill, field reimbursement, nurse case management, and patient/caregiver engagement
• Own data model design across Health Cloud and Life Sciences Cloud Patient Services objects (Care Programs, Care Program Enrollees, Care Program Products, Care Plans, Care Requests, etc.), ensuring scalable, extensible, and platform-aligned implementations
• Design security, sharing, and PHI handling architecture, including role hierarchy, sharing rules, restriction rules, field-level security, encryption, and audit logging appropriate for HIPAA and regulated patient data
• Architect integrations across the Patient Services ecosystem, including specialty pharmacy, hub vendors, EHR/EMR, payer and clearinghouse, benefits verification, copay vendors, and patient-facing channels (SMS, email, portal, IVR)
• Design HCP and patient portal experiences on Experience Cloud, including authentication, authorization, identity, and patient/caregiver delegation patterns
• Provide hands-on technical leadership across configuration, Apex, Lightning Web Components (LWC), Flow, and integration design reviewing code, design artifacts, and platform decisions to ensure quality and scalability
• Lead technical discovery and architecture workshops with client stakeholders across patient services operations, IT, security, and compliance
• Translate business and clinical requirements into pragmatic, validated solution designs, balancing platform best practice with delivery realities
• Author solution architecture documentation, including data model diagrams, integration architecture, security model, environment strategy, and architecture decision records (ADRs)
• Partner with BAs, developers, QA, and validation leads to ensure solution designs are buildable, testable, and (where applicable) validatable under GxP and 21 CFR Part 11 considerations
• Mentor developers, junior architects, and BAs on Health Cloud, Life Sciences Cloud, and Patient Services patterns, including design reviews, code reviews, and technical coaching
• Support presales and solutioning for Patient Services pursuits, including level-of-effort estimation, SOW input, response to RFx, and client architecture presentations
• Stay current on the Salesforce HLS roadmap (Life Sciences Cloud, Health Cloud, Agentforce for HLS, Data Cloud) and translate platform direction into recommendations for clients and internal Slipstream investment
• Contribute to Slipstreams Patient Services accelerators, reference architectures, and reusable assets to improve delivery speed and quality across engagements

Salesforce Solution Architect, Patient Services

Human Resources

• Assist with all internal and external Human Resources related inquiries or requests
• Processes new hire onboarding and employee through HRIS
• Hold new hire orientation for all W2 new hires
• Maintain digital copies of employee records in compliance with federal regulations
• Perform I9/E-Verify & background checks for all W2 new hires
• Assist with performance management procedures

Human Resources Coordinator

• Work with the marketing team with the planning and execution of conferences, hosted events, and internal events.
• Maintain the master marketing events, calendar, tracking deadlines, deliverables, and registrations.
• Support event logistics coordination including registrations, collateral tracking, and vendor communication.
• Assist with on-site or virtual event preparation, including presentation materials and attendee tracking.
• Help with the post-event follow-up activities and performance tracking.
• Help maintain marketing content systems and ensure assets remain current and organized.
• Assist in maintaining a centralized marketing content library including case studies, pitch decks, one-pagers, and event materials.
• Support content tracking and version control across shared platforms.
• Help with light copy updates and formatting for marketing materials.
• Assist with content repurposing across digital channels.
• Assist with timely and accurate website updates.
• Help draft and schedule LinkedIn content aligned with campaign, events and thought leadership activities.
• Assist with building and deploying email campaigns within Slipstreams marketing automation tool.
• Help maintain campaign calendars and ensure timely execution across channels including Slipstreams website.

Marketing Intern – Marketing Associate

Systems Engineer

• Solve business problems by performing analysis, preparing recommendation(s), and providing project leadership/management for successful implementation of relevant technology, business process modifications, and/or enhancements
• Design, configure, deploy, and maintain servers, storage, and network solutions, for both on-premises and cloud environments
• Monitor, measure, and optimize the performance of all network hardware, storage, compute, software, telephony, cabling, and data communications connections ensuring maximum uptime
• Identify, analyze, diagnose, research, and resolve technical problems for individuals and groups in an efficient manner; recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate
• Provide escalated support for the Service Desk, Level II, and Senior Network Administrators and perform tactical problem resolution as required
• Assist with the implementation of security initiatives and cybersecurity-related projects
• Communicate highly technical information to both technical and non-technical personnel
• Develop and maintain network security, data integrity, and file system security processes and procedures
• Perform knowledge transfers among team members by preparing and maintaining documentation for networks, systems, processes, procedures, written instructions, and solutions to problems
• Monitor, maintain, and ensure the integrity of all system and infrastructure-related backup processes
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
• Provide onsite infrastructure support 5 days a week within the Durham office locations
• Provide technical support for weekly company and department events
• Available to work after hours and weekends as required
• Assist onsite technicians with complex technical issues
• Other duties and projects as assigned by the supervisor
• Excellent time management ability to prioritize queues, projects, and other assignments
• Strong team player working on both shared and individual assignments.

System Engineer

Architect

• Lead end-to-end implementation of Reltio MDM solutions including architecture, design, development, and deployment.
• Design and configure Reltio data models, match/merge rules, survivorship rules, reference data management, hierarchies, and workflows.
• Work closely with business stakeholders to define MDM strategy, governance, and master data processes.
• Implement and support MDM solutions for: HCP/HCO mastering Customer 360 Product mastering Territory alignment Consent and compliance-related data domains
• Integrate Reltio with upstream/downstream systems such as: Veeva CRM Salesforce Snowflake SAP Data warehouses/lakes Third-party healthcare data providers (IQVIA, Veeva OpenData, & MMIT).
• Configure and optimize: Match & merge algorithms Survivorship rules Crosswalks Data quality validations Stewardship workflows
• Collaborate with data governance and analytics teams to ensure high-quality mastered data.
• Support data migration, data onboarding, and large-scale data harmonization activities.
• Provide technical leadership, mentoring, and best practices to project teams.
• Participate in architecture reviews, estimations, and client discussions.