Span

Customer Success Manager

• You'll build deep, trusted relationships with engineering leaders—understanding their goals, unblocking challenges, and helping them get the most out of Span.
• Lead onboarding, set success plans, and guide customers through best practices to ensure adoption, retention, and expansion.
• Be the go-to advisor for our customers—navigating the worlds of AI Effectiveness and Developer Intelligence.
• Work across departments (Sales, Product, Engineering) to advocate for customer needs and deliver a standout experience.
• Lead value-driven conversations regularly with customers to help them make the connection between Engineering Intelligence and business outcomes.
• Identify champions, expand usage across teams, and proactively spot churn risks before they happen.
• Get creative with workflows, playbooks, and experiments to scale our CS efforts as we grow.

Customer Success

Marketing

• You'll own and execute field marketing programs that drive awareness, engagement, and pipeline across our target accounts and markets.
• Partner closely with Sales to identify opportunities, build account-focused campaigns, and create programs that help move prospects through the funnel.
• Plan and execute a variety of events—including conferences, trade shows, executive dinners, customer gatherings, webinars, and community events—from strategy through post-event follow-up.
• Develop compelling event experiences and campaigns that resonate with engineering leaders, platform teams, and technical decision-makers.
• Work cross-functionally with Product Marketing, Sales, Customer Success, and Leadership to ensure consistent messaging and flawless execution.
• Measure and report on program performance, pipeline impact, and ROI, sharing insights and recommendations with the broader team.
• Build relationships with customers, partners, and industry communities to strengthen Span's presence in the market.
• Experiment with new event formats, channels, and technologies to help us scale our field marketing efforts efficiently.

Customer Success

Field Marketer