SR International Incorporation

Administration

• Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls.
• Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects.
• Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions.
• Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
• Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making.
• Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities.
• Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments.
• Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities.
• Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
• Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials.
• Deliver end-user training and provide ongoing support to business and technical staff.
• Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities.
• Assist in establishing Salesforce governance, security, change management, and platform support processes.
• Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements.

Certified Salesforce Platform Administrator

Business Analyst

• Serve as a liaison between business stakeholders and technical teams
• Gather and document requirements
• Facilitate workshops
• Create BPMN workflows
• Develop traceability matrices
• Translate business needs into functional and non-functional requirements

Security Engineer

• Support both Security Operations and IT Help Desk teams by assisting with incident management
• Track vulnerabilities and provide technical support
• Monitor networks and assist in compliance initiatives

IT Security and Support Contractor

Network Engineer

• Support enterprise endpoint management, device security, compliance, and systems administration initiatives
• Deploy, secure, configure, and maintain endpoint devices
• Ensure compliance with security standards
• Deliver excellent end-user support
• Manage endpoint lifecycle activities including provisioning, configuration, updates, and patch management
• Implement and enforce endpoint security policies and encryption standards
• Administer and support endpoint manager and security platforms
• Maintain technical documentation for endpoint configurations and operational procedures

Endpoint Systems Specialist – Network Technician

Compliance

• Provide Project Management support to ensure compliance with the terms of a settlement agreement
• Monitor and track compliance obligations associated with the settlement agreement.
• Maintain a centralized implementation plan outlining required actions, milestones, and deliverables necessary to meet settlement terms.
• Maintain a master compliance tracking system to monitor progress toward required obligations.
• Coordinate internal stakeholders and operational teams involved in implementing settlement-related requirements.
• Organize and facilitate meetings, workgroups, or coordination sessions related to settlement implementation.
• Prepare meeting agendas and documenting meeting outcomes, decisions, and action items.
• Identify potential risks, barriers, or delays that may impact compliance with settlement requirements.
• Escalate potential implementation challenges to appropriate leadership when necessary.
• Support internal coordination to ensure required documentation is properly maintained.

Certified Salesforce Platform Administrator

Business Analyst

IT Security and Support Contractor

Endpoint Systems Specialist – Network Technician

Governance & Compliance Coordinator – Settlement Programs