Global Service Transition Lead, Global Test Lead

Strada

Global Service Transition & Test Lead ensuring successful transition of services into operational readiness at Strada. Collaborating with global teams on service delivery, process design, and testing.

Posted 6/11/2026full-timeRemote • 🇪🇸 SpainSeniorWebsite

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Hard Skills

implementation servicesHR service deliveryPayroll service deliveryservice transitiontesting activitiesdefect managementproject managementprocess standardizationrisk identificationacceptance criteria

Soft Skills

strong communication skillscustomer-facing experienceanalytical skillsorganizational skillsability to explain complex topicsleadershipstakeholder coordinationworkshop facilitationadaptabilitytime management

Tools & Technologies

Microsoft toolsSmartsheetglobal service delivery toolsAI technologies

Industry Keywords

global processesservice scopeBAU (Business as Usual)multi-country environmentsoperational readinesstransition progressgo-liveStrada standardsregulatory guidelinesclient-facing workshops

About the role

Key responsibilities & impact

Ensure clients and internal teams clearly understand the contracted service scope, delivery model, and system landscape from a global perspective.
Act as the central point of clarity regarding what is in scope, how it works, and what to expect during the transition from project to BAU.
Identify risks within the service transition workstream and drive mitigation actions to protect timelines and quality.
Define and maintain global processes that ensure standardisation, efficiency, and consistency across countries.
Ensure local teams follow global processes, adapting them only when legally or operationally required and in line with Strada standards and contractual scope.
Define the global test strategy, including phases, responsibilities, and acceptance criteria, ensuring alignment across all stakeholders.
Oversee testing activities and defect management to ensure solution readiness prior to go-live.
Implement and promote the use of global service delivery tools, supporting adoption across global and local teams.
Ensure adherence to project timelines, deliverables, quality expectations, and governance requirements.
Monitor transition progress and ensure readiness for each implementation phase.
Lead client-facing workshops on service scope, processes, testing, timelines, and operational readiness.
Translate complex topics into clear and actionable guidance for clients.
As a global HR–Payroll–Benefits consultant, guide clients through the implementation methodology: what is delivered, when, and how.
Onboard Local Service Transition Consultants and support them during country-level implementations to ensure alignment with global standards.
Attend domestic and international travel as required for workshops and deployment activities following safety and regulatory guidelines.

Requirements

What you’ll need

3-5 years experience in implementation services; previous experience as a Local Service Transition Consultant is an advantage.
2-4 years of background experience in HR and Payroll service delivery or operations, ideally in global or multi-country environments.
Proven ability to coordinate across multiple stakeholders (clients, operations, technical teams, project/program management).
Strong communication skills with customer-facing and liaison experience.
Ability to explain complex topics to both business and technical audiences.
Experience leading multi-participant customer workshops.
Excellent English (written and verbal); additional languages beneficial.
Highly organised, analytical, and able to manage several projects simultaneously.
Strong PC literacy in Microsoft tools, with Smartsheet experience and familiarity with AI technologies applied to implementation services.
Comfortable working in fast-paced environments with tight timelines and multiple dependencies.

Benefits

Comp & perks

Health coverage
Wellbeing programs
Paid leave (vacation, sick, parental)
Retirement plans
Learning opportunities