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Senior Service Engineer
SupermicroSr. Service Engineer providing technical support for Supermicro's Global Service network.
Posted 6/15/2026full-timeMesa • Arizona • 🇺🇸 United StatesSenior💰 $120,000 - $142,000 per yearWebsite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
X86 systems servicinghardware troubleshootingsoftware troubleshootingstatistical analysisdatabase managementserver hardwaretechnical supportreportingmetrics production
Soft Skills
problem solvingdecision makingcustomer satisfactiontime managementprioritizationcommunicationadaptabilityinterpersonal skills
Tools & Technologies
MS OfficeExceldatabase management systems
Industry Keywords
service organizationtechnical solutionsremote troubleshootingcomplex technical problemsdynamic environmentfast-paced environment
About the role
Key responsibilities & impact- Support Supermicro Global Service network and help build a world class service organization
- Work flexible hours including nights and weekends as required
- Provide technical solutions and support over phone and in person for hardware and software challenges
- Defuse challenging situations ensuring customer satisfaction
- Manage time effectively; prioritize and make good business judgments
- On-site and remote troubleshooting and resolving complex technical problems
- Produce meaningful reports and metrics
Requirements
What you’ll need- 8+ years of experience in servicing complex X86 systems and parts
- Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering
- Or an Associate’s degree in Electrical/Electronics Engineering, or equivalent discipline, plus equivalent years of relevant experience
- Ability to solve problems and make decisions as necessary
- Ability to work in a challenging, dynamic, and fast-paced environment
- Advanced Statistical Excel or database management
- Excellent oral and written communication
- Full professional proficiency in English (read/write/speak)
- Hands-on experience with Enterprise grade server hardware
- Proficiency in MS Office
- Ability to lift/carry at least 50 lbs.
Benefits
Comp & perks- Comprehensive benefits package including health insurance
- Eligibility for bonus and equity award programs