Supermicro

Systems Engineer

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
• Support on-site deployment and validation activities at customer data centers, requiring travel to customer sites as needed.
• Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
• Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
• Participate in customer and internal issue review meetings, providing technical updates and recommendations.
• Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
• Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.

System Validation Engineer

Business Development Rep

• Support the executive management in developing integrated communications strategies
• Taiwan, US, and international countries governments, customers relationship developing and build-up
• Address the issue and crisis management with a good hand at related internal and external communication
• Advanced in project management with the ability to manage multiple projects, set priorities, and allocate resources in an intelligent manner
• Promote Supermicro reputation with Marketing
• Ad Hoc project assigned

Senior Director of Business Development

Engineer

• Responsible for component placement, constraint setting, trace routing, gerber out review of server mother boards / add-on cards / backplane products.
• Collaborate with hardware engineers, mechanical engineers, power engineers, thermal engineers, SI engineer and other teams for PCB design timely to ensure the quality of the products.
• Provide gerber out related documents for CM and PCB vendor.
• Reply PCB vendor's engineering question timely.
• Co-work with external layout house and provide timely review and suggestion.
• Perform other duties as assigned.

Senior Layout Engineer

Manager

• Lead and manage a cross-functional technical team providing on-site, remote, and customer-facing support across Saudi Arabia and the Middle East region, with plans to expand into EMEA.
• Act as a technical authority for server hardware issues, with emphasis on Supermicro systems and GPU-based rack-scale deployments.
• Drive root cause analysis and continuous service improvements to enhance operational efficiency.
• Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on-site support.
• Recruit, train, and mentor technical and logistics staff to build a high-performance, accountable team.
• Oversee special handling requirements and hardware depot operations, including inventory, distribution, and receipt management.
• Handle customs documentation and ensure compliance with UAE import/export trade laws and licensing requirements.
• Coordinate international shipments and work with logistics partners to meet timelines while optimize cost, routes and delivery timelines.
• Obtain and maintain permits, licenses, and special certifications for importing/exporting server hardware.
• Act as the regional point of contact for all logistics, import/export, compliance challenges and regulatory bodies to ensure smooth operations.
• Proactively address shipment delays, customs hold, and compliance challenges and create contingency plans to avoid disruptions.
• Support pre-sales and post-sales technical discussions, including customer onboarding and project planning.

Senior Manager, Global Service

Director

• Oversee daily production activities across multiple lines to meet aggressive output targets for AI GPU servers.
• Implement Advanced Planning and Scheduling (APS) to maximize resource utilization.
• Drive initiatives to achieve industry-leading First Pass Yield (FPY).
• Lead root-cause analysis for production bottlenecks or technical failures in high-complexity AI systems.
• Supervise the specialized testing environments required for AI servers, including high-wattage burn-in processes and liquid cooling leak testing.
• Lead the implementation of Manufacturing Execution Systems (MES) and AI-driven predictive maintenance to minimize downtime and enhance shop floor transparency.
• Manage production budgets effectively, focusing on reducing scrap rates, optimizing labor costs, and implementing Lean Manufacturing principles to eliminate non-value-added activities.
• Ensure the production environment complies with rigorous safety standards, particularly regarding the handling of heavy rack movements and high-voltage power testing.

Director, Server Production

Layout Manager

Field Engineer

• Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
• Service and diagnose issues with replaceable components in various GPU systems.
• Resolve escalations promptly and provide Linux support when necessary.
• Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
• Travel to data centers to address customer issues and deliver hands-on training.
• Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
• Manage time efficiently, work flexible hours, and travel between data center locations as required.
• Produce detailed reports and metrics on data center operations and performance.

Service Engineer

Technical Account Manager

• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
• Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
• Gather and compile technical support documentations for training help desk and field engineers
• Manage various escalations from the customers and direct them appropriately
• Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
• Travel is required (up to 25%)

• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
• Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
• Gather and compile technical support documentations for training help desk and field engineers
• Manage various escalations from the customers and direct them appropriately
• Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs. and ability to utilize a 'buddy system' for products weighing more than 50 lbs.
• Travel is required (up to 25%)

QA Engineer

• Lead technicians to execute incoming quality control (IQC) for raw materials and components
• Manage IQC input/output schedules to optimize inspection efficiency
• Create, update, and maintain Standard Inspection Procedures (SIP)
• Handle material quality issues and exceptions
• Conduct preliminary failure analysis on materials
• Provide timely feedback on quality issues to supplier quality windows
• Collaborate with buyers to provide technical support and material quality evaluations
• Review and analyze IQC team inspection data and KPIs

Senior Production Quality Engineer

• Automate the software build, installing and provisioning on Ubuntu OS and maintain the DevOps Environment to suit different System configuration requirements.
• Requires understanding of Linux System administration and developing baseline OS installs.
• Automate provisioning of test nodes, including BIOS/BMC configuration.
• This role also includes developing automated test content that integrates with the test automation framework.
• You will maintain scalable test modules in python.
• Create scripts and tools that interact with databases to log test results and interface with frontend dashboards for real-time reporting.
• Write clean, maintainable, and well-documented code following best practices in Software Engineering
• Provide support and work collaboratively with team members

Senior Software Engineer – System Validation

Application Engineer

• Responsible for technical services and work directly with customers resolving technical issues including server systems, PC systems and computer peripherals
• Identifying technical issues and resolve computer hardware & software problems
• Establish and maintain lines of communication with sales team to discuss services and technical issues
• Continually develop knowledge base of current and new products
• Create and maintain professional relationships with customers
• Provide service to effectively resolve customer concerns and issues
• Help 24hrs technical support phone/email and weekly FAQ

Hardware Engineer

• Support server products across production lines and customer data centers
• Build and maintain test fixtures
• Execute testing and triage issues with design, manufacturing, and customers
• Assist in system bring-up and debugging
• Drive daily issue triage and containment
• Write and maintain debug procedures for production screening

Administration

• Maintain the integrity and accuracy of the Equity Edge Online (EEO) and Merrill Lynch equity administration databases.
• Administer global equity transactions, including stock option and restricted stock unit (RSU) grants, cancellations, exercises, vesting, and releases, ensuring all transactions are processed accurately and on a timely basis.
• Manage the quarterly equity grant process, including coordination with cross-functional stakeholders to ensure timely and accurate execution.
• Prepare, distribute, and maintain electronic equity award agreements for all grants.
• Perform monthly, quarterly, and year-end equity reconciliations to ensure the completeness and accuracy of equity records.
• Prepare journal entries and supporting schedules related to stock-based compensation and other equity-related accounting activities.
• Assist with the preparation and filing of SEC Forms 3, 4, and 5 for Section 16 insiders.
• Support the preparation of equity-related disclosures for quarterly Forms 10-Q, the annual Form 10-K, and the proxy statement.
• Prepare and provide non-qualified stock option (NQ), incentive stock option (ISO), and RSU tax reports to the Payroll team.
• Generate standard and ad hoc reports from the Equity Edge Online database to support Finance, Tax, Human Resources, Legal, Payroll, and other business partners.
• Coordinate with the Company's transfer agent to ensure the timely settlement of equity transactions and initiate and reconcile DWAC (Deposit/Withdrawal at Custodian) transactions.
• Provide exceptional customer service and timely support to employees, executives, and other equity participants worldwide by responding to inquiries regarding equity awards and transactions.
• Partner effectively with Human Resources, Payroll, Legal, Finance, external vendors, brokers, and auditors on equity-related matters.
• Support internal and external audits by preparing documentation, responding to audit requests, and assisting with equity-related reviews and investigations.
• Identify opportunities to improve processes, strengthen internal controls, and enhance the efficiency of global equity administration.
• Perform other duties and special projects as assigned.

System Validation Engineer

Senior Director of Business Development

Senior Layout Engineer

Senior Manager, Global Service

Director, Server Production

Layout Manager

Service Engineer

Technical Account Manager

Technical Account Manager

Technical Account Manager

Senior Production Quality Engineer

Senior Software Engineer – System Validation

Application Engineer

Hardware Engineer

Senior Stock Plan Administrator