Supermicro

Application Engineer

• Work closely with customers to resolve technical issues including motherboard, server systems on the phone or by E-mails
• Work with various internal teams, R&D HW, SW, production to resolve technical issues
• Identify technical issues and resolve computer hardware and software problems
• Continuously develop knowledge base of Supermicro current and new products
• Proactively resolving customers technical issues
• Act as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers

Project Manager

• Serve as the primary point of contact for assigned validation projects
• Collaborate with stakeholders to define, track, and maintain project requirements, timelines, and deliverables
• Evaluate and review product requests for system compatibility testing eligibility
• Drive cross-functional communication, ensuring effective task execution and weekly project status tracking and reporting
• Partner with engineering and validation teams to develop and maintain the Qualified Component List (QCL) throughout product development stages
• Lead regular meetings with internal database development teams to review and drive usability and feature enhancements
• Work with internal teams to identify and implement process improvements and optimize software tools
• Maintain up-to-date knowledge of server products, validation processes, and emerging technologies

Technical Writer

• Provide technical writing and editing support in the development of product documentation
• Collect, organize, and edit information for technical articles, editorials, training materials, presentations, and proposals
• Work with management and technical personnel to define documentation content and guidelines
• Review and analyze data and user requirements to ensure clear documentation
• Perform substantive editing that ensures document organization and quality

• Senior FAE/Systems Optimization Engineer is responsible for technical sales activities in new and existing opportunities.
• Individual contributor will work closely with Sales and Extended Teams to ensure overall technical design proposal meets customer requirements.
• Sr. FAE will have in-depth, hands-on experience with Supermicro Server/Storage/Embedded and Switching Products and Solutions, Competitors Products and Services, with the ability to present and demonstrate those solutions to Customers and Partners.
• FAEs are critical part of Pre and Post Sales cycle and must be capable of displaying in-depth technical knowledge of Supermicro and competitive products and solutions as well as technologies and market drivers.

Senior Field Application Engineer

• FAE's in support of revenue growth at all assigned accounts in the local and SEA region
• Solution architect and presentation skills to help expand channel/ enterprise account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with customers’ technical team, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills and be capable of performing hands-on activities onsite
• Manage and leads product HW and SW engineers during product development
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Provide support for on-site data center audits and surveys
• Some travel required (up to 30%)

• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in pre-Sales and oversee implementation of such solutions
• Effectively engage with customers’ technical team, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills and be capable of performing hands-on activities onsite
• Manage and lead the teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Provide support for on-site data center audits and surveys
• Some travel required (up to 30%)

Director

• Partner with sales, marketing, and cross-functional engineering teams to engage with C-level clients in pre-sales meetings and conferences. Represent the corporate brand and lead the promotion of Data Center Solutions to capture CSP, NCP, and enterprise cloud business.
• Collaborate closely with customers to define and enhance next-generation AI/HPC server specifications. Bridge the gap between external clients and internal R&D/engineering to ensure product roadmaps align with market expectations and Total Cost of Ownership (TCO) optimization.
• Recruit, build, and lead high-performing FAE teams. Mentor and coach team members, guiding their transition into strategic Solution Architects capable of adapting to a fast-paced, high-pressure, and ever-changing environment.
• Serve as the ultimate technical authority in the field. Manage and lead teams during the investigation and root cause analysis (RCA) of complex system issues.
• Develop, review, and optimize system solutions, technical bid responses (RFx), and technical presentations. Ensure the successful delivery a proven/ optimized proposal that meet or exceeds customer business requirements.
• Deep solution architect knowledge in AI, HPC, GPU Clusters, and Data Center-centric applications.
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Comprehensive understanding of the interaction between firmware, drivers, OS, and applications, with the ability to swiftly identify and resolve system-level bottlenecks.
• Highly technical problem solver with the ability to map end-user business and partner requirements into the most optimized, TCO-efficient technical solutions.
• Possess foundational hardware debug skills. Capable of leading and performing hands-on activities, enabling solution integration, and providing support for on-site data center audits and site surveys.
• Some travel required (up to 30%)

FAE Director

Engineer

• Participate in the repair of production defective PCBA boards, following established procedures and guidance.
• Response for failure analysis activities and repair machine (ex. BGA machine, tooling…etc) for defective boards.
• Collaborate with R&D on critical non-conformance (NG) symptoms were required.
• Response for preparing failure analysis reports, repair records, and related documentation, contributing to traceability and continuous improvement efforts.
• Perform other related duties or technical support tasks as assigned by the supervisor, based on operational needs.
• Support NPI build activities, including basic debugging, analysis, and repair of defective boards, as part of cross-functional support.
• Work closely with the product engineering team to identify and resolve production-related issues, including those arising from SMT and PCBA assembly processes.

Failure Analysis Engineer

• Participate in the repair of production defective PCBA boards
• Response for failure analysis activities and repair machine for defective boards
• Collaborate with R&D on critical non-conformance symptoms
• Response for preparing failure analysis reports and related documentation
• Support NPI build activities
• Work closely with the product engineering team to identify and resolve production-related issues
• Ability to perform effectively under pressure

Senior Failure Analysis Engineer

Production Engineer

• Review and abide by all Company policies in latest revision of Employee Handbook
• Support CM (Contract Manufacturer) to troubleshoot PCBA production issues
• Collaborate with PCBA manufacturing, engineering, procurement, and quality assurance

• Review and abide by all Company policies in the latest revision of the Employee Handbook
• Support CM (Contract Manufacturer) to operate SMT/DIP equipment, troubleshoot PCBA production issues and implement corrective actions promptly
• Minimize downtime, optimize production parameters, and ensure continuous production improvement
• Support necessary documentation of processes, procedures, and work instructions to help CM comply with quality standards and regulatory requirements
• Collaborate and cross-function with related PCBA manufacturing, engineering, procurement, and quality assurance teams
• Apply lean production (e.g., M360, Kaizen, 5S, Value Stream Mapping) to help CM streamline workflows, reduce waste, and shorten production cycle times
• Analyze and optimize workstation layouts and designs to enhance production efficiency
• Support CM in estimating PCBA production times and developing schedules to meet customer demand and delivery timelines
• Execute the First Article Inspections (FAI), In-Process Quality Control (IPQC), and Final Quality Control (FQC) audits at CM, and provide improvement recommendations.

Senior Production Engineer

Product Manager

• Support and coordinate GPU-related operations across RMA, Service, Repair, Technical Support, and Production teams
• Streamline data collection and accelerate RMA decisions
• Improve documentation quality and strengthen cross-team and vendor coordination
• Assist with new GPU platform bring-up, lab readiness, and test SOP development and updates

Associate Product Manager

• TTM for new product training for customers
• Approach customers in general rack-scale solutions and cold calling
• General Sales training scheduled by annual program or based on request from channel sales training kits creation
• Expand existing client accounts for retention and growth
• Qualify opportunities; create target lists for vertical markets
• Strategically position Super Micro’s products and services
• Promote the right product to the right customer at key product conferences
• Develop relationships, communicate product and market information
• Develop superior customer service relationships with prospects and work with sales teams to close deals
• Identify business opportunities
• Work as part of a team and closely with other departments within the organization
• Produce reports to management on weekly basis

Director, Product Management

• Execute in-depth research about customer applications and provide feedback to engineering teams on how to optimize products
• Manage products through their entire lifecycle until product EOL
• Create product roadmaps and develop strategies for successful product deployments based on deep understanding of customer requirements
• Coordinate operational activities from product kick-off to product launch; Ensure TTM launches with strong project management skills
• Drive product quality improvement during design and manufacturing stages
• Create positioning statements, marketing and sales training materials, product specifications
• Present training materials to internal sales force as well as externally
• Travel periodically to visit customers and attend trade shows
• Conduct competitive analysis and develop ecosystem with partners in the industry
• Drive technical issues to closure by arranging resources and engaging with other engineering teams to duplicate and debug
• Serve as third level technical support and provide pre/post-sales support
• Manage critical support situations

Senior Manager, Product Management

Executive Assistant

• Manage the Chief Revenue Officer (CRO) Outlook calendars
• Prioritize meeting requests while troubleshooting conflicts
• Responsible for booking CRO air travel, land transport, and accommodation
• Handle confidential information and communication with all levels of the organization
• Plan, coordinate, organize, and help at various department meetings and events
• Interface with different departments and stakeholders globally
• Assist with compiling information and preparing spreadsheets and PowerPoint presentations
• Coordinate, manage, and support the preparation of internal/external meetings, including notetaking