Founding Operations Associate

talentpluto

Founding Operations Associate providing customer support for a fast-growing AI healthcare startup. Involves onboarding clients and designing support systems in a hybrid work environment.

Posted 6/29/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, effective communication skills, and the ability to design scalable support systems. Familiarity with admin portals and a collaborative mindset are essential for success in a startup environment.

Highest-signal resume keywords

Customer SupportCommunication SkillsSystems ThinkingStartup ExperienceTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Admin Portal ManagementDocumentationOperations CoordinationPipeline Generation

Soft Skills

PersonableCollaborativeDrivenComfortable in People-Facing Role

Industry Keywords

Startup EnvironmentEarly-Stage Company Life

About the role

Key responsibilities & impact

Provide hands-on customer support and walk clients through the platform
Set up and onboard new customer accounts via the admin portal
Design and scale repeatable customer support systems
Handle general operations, documentation, and cross-team coordination
Bridge communication between engineering and the business side
Contribute to early-stage outbound pipeline generation as needed

Requirements

What you’ll need

Well-spoken, strong communicator, comfortable in a people-facing role
Smart, driven, and able to think at a systems level, not just execute one-off tasks
Startup-minded, with a real understanding of early-stage company life
Willing to roll up your sleeves and do the grunt work
Comfortable working in admin portals and learning new systems (no coding or CS background required)
Strong cultural fit: personable, collaborative, team-oriented
Bonus: prior startup or small-company experience

Benefits

Comp & perks

Health insurance 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score