TechOps Manager

Teleport

TechOps Manager overseeing ICT infrastructure and cybersecurity at Southeast Asia’s #1 integrated logistics provider. Drive technology risk assessments and manage diverse ICT vendor relationships in Kuala Lumpur.

Posted 6/4/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaSeniorLeadWebsite

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Hard Skills

cybersecurityaccess controlendpoint protectionvulnerability managementIT infrastructure managementtechnical controlscloud environmentsIT governancedisaster recoverycontinuous improvement

Soft Skills

leadershipstakeholder managementcommunicationmentoringcalm under pressuredecisivenesscollaborationinfluencenegotiationproblem-solving

Tools & Technologies

AWSAzureJiraServiceNowITSM toolsMSPsICT policiesgovernance frameworksICT budgetingincident response

Certifications & Qualifications

CISSPCISMPMPITILcloud certifications

Industry Keywords

ISO 27001NISTCOBITITILFirst Line of DefenceRCSA frameworkshighly regulated environmentbusiness continuitylogisticse-commerce

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformITSMPMPServiceNow

About the role

Key responsibilities & impact

Drive cybersecurity posture across the organisation including access control, endpoint protection, and vulnerability management
Coordinate with internal audit and external assessors for compliance reviews and VAPT exercises
Define and execute the ICT roadmap aligned to business goals
Establish ICT policies, standards, and governance frameworks
Own ICT budgeting, procurement, and cost optimisation
Lead technology risk assessments and ensure regulatory compliance (PDPA, ISO 27001, etc.)
Oversee end-to-end IT infrastructure: networks, servers, cloud, telephony, and endpoints
Ensure high availability, business continuity, and disaster recovery readiness
Manage SLAs for internal systems uptime and incident response
Own relationships with ICT vendors, MSPs, and service providers
Review and negotiate ICT contracts, MSAs, and SOWs
Collaborate with business units to translate operational needs into ICT solutions
Lead, mentor, and grow an ICT team across support, infrastructure, and systems functions
Set KPIs and drive a culture of continuous improvement

Requirements

What you’ll need

Dual-Domain Expertise (ICT + Tech Risk): 5+ years of hands-on experience managing IT Infrastructure/Operations, combined with 2+ years of direct responsibility over First Line of Defence (LOD1), IT Governance, or RCSA frameworks in a highly regulated environment.
Technical Compliance Fluency: Proven experience implementing and auditing technical controls against global industry frameworks (e.g., ISO 27001, NIST, COBIT, or ITIL) across modern cloud-heavy (AWS/Azure) environments.
High-Pressure Execution & Stakeholder Management: A track record of staying calm and decisive during critical system outages, paired with the communication skills needed to confidently manage audit pushback and influence engineering teams to adopt "secure-by-design" practices.
Nice to Have
Experience in logistics, e-commerce, or high-growth tech companies
Certifications: CISSP, CISM, PMP, ITIL, or cloud certifications (GCP/AWS/Azure)
Familiarity with ITSM tools (Jira, ServiceNow, or equivalent)

Benefits

Comp & perks

Unlimited training -You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!