Product Support Intern

Teleport

Intern managing product support tickets, troubleshooting issues for Teleport in Malaysia. Communicating with stakeholders, ensuring effective resolution of product-related queries.

Posted 7/7/2026internshipBukit Damansara • 🇲🇾 MalaysiaEntry Level💰 MYR 1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting and problem-solving capabilities while effectively managing support tickets and prioritizing tasks in a fast-paced environment. Proficient in using Google Sheets, Excel, and other productivity tools for data management and reporting.

Highest-signal resume keywords

Troubleshooting SkillsProblem-Solving SkillsGoogle SheetsExcelAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem-SolvingData AnalysisSystem ConfigurationTicket Management

Soft Skills

Effective CommunicationMultitaskingOrganizational Skills

Tools & Technologies

Google Productivity Tools

Industry Keywords

Support TicketsStakeholder CommunicationFast-Paced Environment

About the role

Key responsibilities & impact

Manage and resolve support tickets across multiple products.
Troubleshoot issues, provide solutions, and escalate cases when necessary.
Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
Efficiently prioritize and multitask, balancing ticket resolution with side projects.

Requirements

What you’ll need

Google Sheets, Excel, and other Google productivity tools for reporting and data management.
Strong troubleshooting and problem-solving skills
Ability to analyze logs, reports, and system data for issue investigation
Ability to multitask and stay organized – Capable of managing multiple configuration requests, support tasks, and priorities while meeting deadlines in a fast-paced environment.
Willingness to learn new systems, tools, and product workflows quickly.
Strong attention to detail – Able to accurately perform system configurations, follow documented processes, and identify discrepancies during testing or setup.

Benefits

Comp & perks

Unlimited training -You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!