TELUS

General

• Build shared and client specific environments both production, non-production and disaster recovery
• Perform server and application installations, configurations, and deployments
• Perform Configuration of IIS Server, creating websites, troubleshoot and resolve related issues
• Perform SQL Server related tasks such as database backup and restore, user permissions, scripts deployments
• Perform Servers and applications migrations and OS upgrades
• Perform Active Directory tasks such as user and group creation, delegation etc
• Develop Systems reports in SQL Report builder using scripting and automation
• Triage, analyze and coordinate issues related to applications hosted on shared or client’s premises
• Write/update technical documentation for existing or new procedures and maintain a service catalog
• Overtime / after-hours support may be required for urgent issues, production core releases on weekends and during busy seasons.

Deployment Specialist – Application Delivery

Performance Marketing

• Strategize how we retain and grow our multi-product customer base by proactively developing programs that improve the customer experience or sales success
• Cross-functionally drive the end-to-end integrated strategy of your programs, including innovating and piloting new customer journeys, lead source strategy, lead distribution to sales, channel support, and measuring program results
• Design and execute cross-sell and base funnel management strategies via close collaboration with sales teams, supporting outbound calling, email, SMS and digital tactics through program training and actively provide feedback
• Create data-informed programs based on predictive models, machine-learning triggers, and customer lifecycle insights—working alongside our Data Science and BI teams
• Conduct regular performance reviews and deep dives into raw data to derive actionable insights and identify opportunities within our bundled service portfolios
• Simplify complex data results into clear, easy-to-understand presentations for various organizational levels, including regular program updates to senior leadership
• Improve conversion and positively impact business multi-product targets
• Shape and adjust customer value propositions in response to market dynamics while maintaining alignment with long-term portfolio objectives
• Work with frontline teams to identify customer pain points and drive continuous improvements to the customer experience
• Collaborate with partners across base management, planning, business intelligence, data science, loyalty & retention, and sales teams to develop integrated strategies that balance customer value with business profitability

Product Manager – Small Business Cross-sell Campaign

Product Manager

• Join our dynamic team focused on powering the growth engine for Small and Medium Businesses (SMB)
• Drive critical initiatives and provide guidance across functional teams
• Develop and articulate a differentiated product strategy and tactics related to activations, pricing, market insight, bundling, positioning, and growth recommendations for the SMB Wireline Connectivity portfolios
• Guide and collaborate on cross-functional teams (e.g., Go to Market, Sales, Marketing, Planning) to manage margin, enable service delivery, and support the creation of integrated customer solutions
• Manage the market and performance of existing and new products, with direct accountability for SMB activation and growth metrics
• Use primary and secondary market research and in-depth competitive landscape analysis to recommend solutions to better support and/or reposition existing or new product offerings to cross-functional teams and/or senior leaders
• Focus analysis on SMB segment pricing, promotions, and feature parity
• Cooperate on efforts to improve time-to-market for SMB market response tactics and drive timely resolution of production and service delivery issues across the value chain
• Review and anticipate market, client, regulatory, and technology trends to create business plans and present recommendations to senior stakeholders
• Develop, own and maintain a product roadmap and business requirements through the understanding of market, customer, regulatory, and technology trends for the SMB Wireline Connectivity portfolio items

Senior Product Manager – Small and Medium Businesses

Sales

• Own the design and launch of sales compensation plans
• Collaborate with VP, Head of Sales, and product leadership
• Present recommendations to senior leadership
• Manage monthly compensation cycles
• Determine growth targets aligned with budget
• Lead account transfer processes and resolve discrepancies

Senior Compensation Analyst, Sales Incentive Plans

Full-stack Engineer

• Design, architect, and lead development of pharmacy management tools, mobile applications, and integration services that streamline workflows for healthcare professionals
• Write, review, and refactor production code—staying hands-on with the codebase while driving continuous improvement through optimization, modernization, and refactoring of critical technical systems
• Integrate AI into your daily development practice—leveraging generative AI and knowledge bases to troubleshoot integration issues between systems, generate and validate automated tests, write and review code more efficiently, and explore emerging AI capabilities that could enhance our pharmacy solutions
• Mentor and guide junior and mid-level engineers through code reviews, technical discussions, and knowledge sharing to establish coding standards, best practices, and an AI-forward development culture
• Collaborate with product managers, architects, and healthcare stakeholders to understand pharmacy workflows and translate complex healthcare requirements into elegant technical solutions that users actually want to use
• Participate in architectural decisions and design reviews, contributing to technical roadmap planning, technology strategy, and proof-of-concept projects to evaluate emerging technologies and frameworks
• Monitor industry trends in both healthcare technology and AI capabilities, maintaining expertise in emerging technologies to keep the team at the forefront of innovation

Senior Software Developer

Software Engineer

• Design, build and manage the development of pharmacy management tools, mobile applications and integration services
• Write, review and refactor production code; maintain the codebase and promote continuous improvement
• Integrate AI into daily development practices
• Provide mentoring and guidance to junior and mid-level engineers
• Collaborate with product managers, architects and healthcare stakeholders
• Participate in architectural decision-making and design reviews; contribute to technical roadmap planning
• Monitor trends in healthcare technologies and AI capabilities

Data Scientist

• Design and maintain the data architecture that underpins AI-powered field operations tooling — pipelines, semantic layer, and the clean interfaces that make operational data usable by LLMs and agents
• Build and deploy end-to-end tools: from raw telemetry and CRM data through to field manager-facing interfaces (dashboards, alerts, agentic workflows)
• Use agentic coding tools (Claude Code, Cursor, or equivalent) as part of your daily workflow — this role ships faster than traditional analyst roles because it builds differently
• Partner with data platform and BI teams to define where EFO data lives, how it gets modeled, and how it gets consumed — you own the field ops slice, not the whole warehouse
• Identify the 2–3 high-leverage use cases each quarter (coaching prep, schedule adherence, route deviation, performance/productivity metric visibility) and take them from concept to field-ready tool
• Instrument your own work: define success metrics, track field manager (FM) adoption, and present quarterly checkpoints to leadership
• Operate as an embedded IC — you have a seat at the director table, not a ticket queue

Administrative Assistant

• Drive world-class Customer Experience and Reliability by leading the modernization and optimization of Central Office buildings and networks.
• Establish oversight frameworks, tracking mechanisms, and decision gates that ensure programs stay aligned, on-track, and deliver expected business value.
• Coordinate end-to-end program schedules, align stakeholder priorities, and drive visibility into performance metrics and critical dependencies.
• Design and implement scalable cross-functional processes, activate regional entities, and provide mission-critical support for successful program execution.
• Manage tactical projects while building sustainable, long-term programs that scale nationally, drive customer growth, and enhance customer satisfaction.
• Lead high-impact programs that drive strategic priorities across the Fibre (Falcon) program nationwide.

Senior Program Manager – Real Estate Central Office Optimization

Procurement

• Develop and execute global vendor strategy aligned with Telus international expansion roadmap
• Identify, evaluate, and onboard new telecom service providers and technology partners across North America, LATAM, APAC, EMEA, and emerging markets
• Conduct vendor due diligence including financial stability, regulatory compliance, and capability assessments
• Build long-term strategic partnerships with key vendors to drive innovation and cost efficiency
• Manage vendor scorecards and performance metrics across service level, quality, delivery, and cost dimensions
• Lead quarterly business reviews with strategic vendors; escalate performance issues and drive improvement plans
• Negotiate complex, multi-million-dollar master service agreements, purchase agreements, and service level agreements with global suppliers, securing favorable payment terms, pricing locks, and protections against currency and regulatory risk
• Navigate the complexity of multi-jurisdictional requirements including tax implications, local regulations, and data protection (GDPR, local privacy laws)
• Manage contract lifecycle from procurement to renewal or termination
• Coordinate with Legal and Finance teams on contract terms, risk allocation, and compliance requirements
• Maintain centralized contract repository with version control and compliance tracking
• Own spend visibility and cost optimization across international markets—identify consolidation and renegotiation opportunities through vendor consolidation, renegotiation, and market benchmarking
• Implement spend visibility tools and analytics to track vendor expenses by category, region, and cost center
• Develop and manage vendor budgets with direct accountability for cost variance analysis and cost forecasting
• Lead procurement initiatives for major capex projects including network equipment, infrastructure deployment, and technology upgrades
• Optimize pricing through volume leverage, multi-year agreements, and competitive bidding processes
• Prepare spend reports and recommendations for senior leadership
• Serve as primary point of contact for key strategic vendors; manage escalations and resolve disputes in a timely and professional manner
• Partner closely with Finance, Legal, and regional operations teams to align vendor strategy with business priorities
• Represent Telus at industry forums, vendor conferences, and trade shows
• Communicate vendor requirements, roadmap changes, and performance expectations clearly and consistently

Vendor Manager – Global Telecom Expenses Management, Supplier Relationships

• Lead the design and implementation of data collection strategies for wireline network devices, working independently to identify data sources and pull insights that inform network performance understanding
• Collaborate with cross-functional performance engineering teams (mobility RAN, mobility core) and frontline operations teams to understand network issues, gaps, and stakeholder needs
• Develop and own performance metrics and thresholds for your assigned network domain, establishing new data-driven insights that drive measurable improvements to network performance
• Analyze complex datasets to identify patterns, anomalies, and root causes of network issues, translating findings into actionable recommendations for operations teams
• Design and present dashboards and alerts to internal teams and external stakeholders, ensuring clarity on what data means and what actions downstream teams should take
• Drive a shift-left strategy for network analytics, defining data requirements and key metrics during the development phase to ensure full observability and performance visibility from the first day of launch.

Senior Design Specialist, Wireline Performance Engineering

Manager

• Lead PFE sales strategy and execution in the EPP channel, developing and implementing marketing campaigns and outbound initiatives to drive revenue growth
• Establish project management discipline and operational excellence for channel initiatives—standardizing how we plan, track, and scale programs
• Partner directly with dealer principals and Dealer Performance Managers to understand their business goals and customize the Multiply platform to maximize their marketing ROI and partnership value
• Project manage and scale innovative channel initiatives (MDU, Falcon) from pilot to enterprise deployment—managing scope, timeline, dependencies, and cross-functional coordination
• Provide executive-level visibility through bi-weekly updates to VP and SVP leadership—synthesizing complex channel data and program status into strategic insights and recommendations
• Support dealer partners with EPP onboarding, gather feedback for continuous improvement, and serve as the primary point of contact for dealer questions and support requests
• Collaborate cross-functionally with Marketing, Sales, and Product teams to identify new channel opportunities and drive business growth

EPP Channel Manager – Temp

• Own and manage KPIs, analyze data, find root causes, forecast performance, create reports and insights, present findings with leadership, make recommendations, explain the story behind the data and influence decisions
• Drive analyses across teams and business units working closely with leadership teams
• Translate business questions and requirements into data analyses, while generating insights to support strategic initiatives
• Transform our reporting, processes, and overall approach to channel performance
• Effectively communicate with executive leadership and stakeholders providing them with regular updates on our business performance

Senior Market Intelligence Manager

Medical Billing and Coding

• Own the end-to-end prototyping lifecycle for our core pillars
• Personally develop functional prototypes using AI-native development environments
• Collaborate with our Agentic AI Sales Team
• Conduct testing and validation to ensure prototypes meet functional requirements
• Document the logic, architecture, and design decisions

AI Innovation Associate – Channel Technology, Sales Strategy

Technical Product Manager

• Own the strategy and adoption of conversational intelligence and call coaching platforms across TELUS SMB
• Lead the roadmap and governance for our telephony platforms
• Define the strategy and vision for how we use call coaching and conversational intelligence
• Partner with sales leadership to identify high-impact use cases and translate them into product requirements
• Collaborate with data and analytics teams to design and implement an analytics framework connecting call insights to pipeline performance and revenue
• Drive adoption and enablement by leading the development of training resources
• Measure and report on impact by consistently tracking usage, ROI, and effects on key sales KPIs
• Create and present business cases to secure funding and leadership alignment for your roadmap priorities

Senior Technical Product Manager – Channel Technology, Sales Strategy

Sales Operations Manager

• Lead end-to-end business enablement initiatives from problem definition to pilot to a national rollout
• Translate sales operational pain points into structured use cases
• Define program scope, milestones, KPIs, and ROI expectations
• Ensure business enablement developed solutions are embedded into existing workflows and adopted at scale
• Independently pull and analyze operational data using Looker, Tableau, or equivalent tools
• Identify common use cases, cost inefficiencies, and behavioral patterns
• Develop analytical reporting and dashboards to guide prioritization and decision-making
• Partner with internal stakeholders with product, marketing, sales and operations
• Clarify business requirements for AI/Automation solutions
• Remove blockers proactively and drive timeline adherence
• Manage ambiguity without requiring constant direction
• Provide executive-ready updates and presentations translating sales enablement outputs into business value
• Track impact against our sales and operational targets
• Anticipate risks and implement mitigation strategies

Deployment Specialist – Application Delivery

Product Manager – Small Business Cross-sell Campaign

Senior Product Manager – Small and Medium Businesses

Senior Compensation Analyst, Sales Incentive Plans

Senior Software Developer

Senior Software Developer

Data Scientist

Senior Program Manager – Real Estate Central Office Optimization

Vendor Manager – Global Telecom Expenses Management, Supplier Relationships

Senior Design Specialist, Wireline Performance Engineering

EPP Channel Manager – Temp

Senior Market Intelligence Manager

AI Innovation Associate – Channel Technology, Sales Strategy

Senior Technical Product Manager – Channel Technology, Sales Strategy

Senior Strategy Manager, Technical Sales