Business Analyst, Pension & Benefits Implementation

TELUS

Business Analyst helping implement integrated pension and employee benefits solutions for public sector clients. Collaborating with teams to meet complex business needs and ensuring client satisfaction.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $58,100 - $107,900 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

business analysisworkflow management system implementationadministrative process automationpension plan managementdata mappingsoftware configurationtesting scope definitionreport creationpresentation skillsanalytical skills

Soft Skills

communication skillsinterpersonal skillsrelationship buildingclient-facing experiencepresentation skillscollaborationproblem-solvingsynthesis of complex informationconfidence in client interactionswritten communication

Tools & Technologies

Microsoft OfficeExcelpension management systemsdocument management systemstelephony systemsquality assurance toolsworkflow automation toolspresentation softwaredata analysis toolsreporting tools

Industry Keywords

client requirementsimplementationoperational needsbusiness processesfinancial transactionsstakeholder engagementexecutive presentationssolution demonstrationscross-functional teamstravel availability

About the role

Key responsibilities & impact

Gather and analyze client requirements for the implementation of our integrated solution
Document business and operational needs within the context of implementation and workflow automation
Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
Configure our software to suit the specifics of the client's needs or requirements
Collaborate with solution architects, functional leads, and the development team to create and review new solutions
Define testing scope and criteria and work closely with the quality assurance team during execution
Build presentation decks and conduct solution demonstrations for clients
Contribute to the creation or redesign of reports and communications that support processes and procedures
Provide ongoing follow-up with stakeholders regarding implemented changes

Requirements

What you’ll need

A degree in administration, computer science, actuarial mathematics, business analysis, or a related field (or equivalent professional experience)
4+ years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related fields
Consulting or implementation background with client-facing experience
Experience presenting to executive stakeholders and clients
Proficiency in current computer technologies, including Excel and the Microsoft Office suite
Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
Excellent written and verbal English communication skills — You must be fluent in written English for creating clear documentation and presentation materials, and fluent in verbal English for presenting to clients and explaining complex technical concepts in a way that makes sense to non-technical stakeholders
Comfortable presenting to clients and being on camera — You are confident interacting directly with clients and conducting solution demonstrations
Strong interpersonal skills with the ability to build relationships with cross-functional teams and clients
Available to travel as needed across Canada and the U.S.