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Director – People & Culture Operations, Global
TELUSDirector of People & Culture Operations overseeing HR and payroll operations globally. Responsible for optimizing processes and ensuring excellent team member experience across the organization.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR operationspayroll complianceprocess automationdata analyticsvendor managementchange managementoperational metricsservice deliveryteam member supportstrategic insights
Soft Skills
leadershipcommunicationteam buildingservice excellencecontinuous improvementproblem-solvingcollaborationorganizational transformationdata-informed decision-makingfocus on team member experience
Tools & Technologies
SAPWorkdaySuccessFactorsPowerBITableauHRIS platformscase management systemsintake channelsoperational dashboardsself-service technology
Certifications & Qualifications
University DegreeHuman Resources Professional designationPayroll Compliance Practitioner (PCP)Payroll Leadership Professional (PLP)HRIS certification
Industry Keywords
employment legislationprivacy lawsemployee tax regulationsaudit requirementsmulti-regions compliancestatutory reportinglarge-scale HR operationsoperational performancebusiness continuitydisaster recovery
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Lead and optimize end-to-end People & Culture operations, utilizing SAP and Workday systems
- Oversee a large team of operations professionals in the HR, Payroll and Benefits areas of expertise, while fostering a culture of service excellence and continuous improvement
- Ensure accurate, timely, and compliant payroll services for team members including all related government reporting (this also includes managing complex scenarios in equity, executive compensation and benefits)
- Lead the AskP&C team member support function, ensuring exceptional service delivery for team members where timely, accurate information is provided via a variety of intake channels
- Develop and monitor operational metrics, SLAs, and KPIs to measure effectiveness, identify trends, and drive data-informed decision-making
- Partner with cross-functional teams including Pension & Benefits, Compensation, Talent Acquisition, Learning & Development, Systems, Analytics and Business Partners to ensure seamless operational support
- Ensure compliance with employment legislation, privacy laws, employee tax regulations, and internal and external audit requirements, across operational processes
- Lead vendor management for payroll providers, HRIS platforms, and service delivery partners, ensuring optimal performance and value
- Design and implement process improvements, automation initiatives, and self-service capabilities to enhance efficiency of the team, including laser focus on leader and team member experience
- Lead change management initiatives for system implementations, process transformations, and organizational transitions that impact team members
- Develop business continuity and disaster recovery plans for critical P&C operations systems and processes
- Provide strategic insights and reporting to senior leadership on operational performance, risks, and opportunities
Requirements
What you’ll need- University Degree
- Human Resources Professional designation
- Payroll Compliance Practitioner (PCP) or Payroll Leadership Professional (PLP) from National Payroll Institute (strongly preferred)
- HRIS certification (e.g., Workday, SuccessFactors certification) relevant to organization's technology stack (strongly preferred)
- Minimum 12-15 years of progressive experience in HR operations, with at least 5-7 years in senior leadership roles
- Extensive experience leading large-scale HR and payroll operations with multiple platforms
- Proven track record implementing and optimizing enterprise HRIS platforms (Workday, SuccessFactors or similar)
- Deep expertise in payroll compliance including multi-regions requirements, regulations, and statutory reporting
- Demonstrated success building and leading large operations teams with focus on service delivery excellence
- Strong background in HR service delivery, case management systems, team member support operations, and team member experience
- Proven experience with process automation, digital transformation, and self-service technology implementation
- Track record of successful vendor management including RFP processes, contract negotiation, and performance management
- Experience with data analytics, reporting tools, and operational dashboards (PowerBI, Tableau, or similar)
- Background in change management and large-scale organizational transformation initiatives
- Advanced knowledge of English is required, because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.).
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …